the resolution settings for 4k are available , however fails.. #897162) my laptop went out to shop , normally 1080p Intel i7/rtx1080M 32 gigs ram dc in jack failed .. normally eq2 launches w/o fail. I however now have a game rig pc. AMD am4 (thread ripper capable) x8 cores RTX2070 supper 16 gigs ram atm... no matter what resolution , Streaming / not streaming , stream the game will not launch.. launch ad dis. am I expecting true 4k , a nicety a bonus if possible. ... however 1080p 4 x up-scaling to "4k" is quite fine so long as i can use a full window without drop kicking windows resolution down to thus before launch.
For something like this, you probably need to create a Support Ticket so customer service can work directly with you.