Game not starting after login

Discussion in 'Bug Reports' started by Karamella, Jul 3, 2020.

  1. Karamella Well-Known Member

    Since yesterday I try to log into the game. At first all starts properly. But then the log in process stops and I get bounced back to the desktop without any error message.
    Breanna likes this.
  2. Karamella Well-Known Member

    It works like this: the launcher starts, I can click play and the game seems to start. But before the usual intro pictures appear, the window stays black for a few seconds, then the window closes and I am back on the desktop.

    It seems as if the login server gets no response from the game server.
  3. Alarra Well-Known Member

    Try a validate assets run from the launcher.
  4. Karamella Well-Known Member

    I did but with no result. Everything is ok, all files up to date, no error message. This is was confuses me the most. I have no idea where to look or what happened since I loged in the last time about 2 weeks ago.
    Breanna likes this.
  5. Rosyposy Well-Known Member

    How frustrating! Sounds like time to /petition. :(
    Karamella and Breanna like this.
  6. Karamella Well-Known Member

    *nods* waiting for the support now. But it's really hard to be patient with the next event around the corner :(
    Rosyposy and Breanna like this.
  7. Gkarx Member

    i am having the very same issue, it was working last night

    not sure if any of this will help.. looking thru the log files

    alertlog.txt
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.

    dbg.txt
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="7" client_stats="Memory: Load: 41, Total Phys: 16318, Avail Phys: 9552, Total Page: 24254, Avail Page: 13865, Total Virtual: 4095, Avail Virtual: 3403, FreeBlocks: 2036,334,311,77,62,60,59,59,48,31"
  8. Karamella Well-Known Member

    These are my log files:

    build="DGCBuild=15364L" version="DGCVersionString=2020/4/14 16:42:15" build_type="USER OPTIMIZED" ls_address="none" zone="exp03_rgn_greater_faydark" loc="284.90 106.43 157.76" performance="7" alert="G:\live\eq2\game\Client\src\GameScene.cpp(16207): Failed to find guild member in guild member info map"
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="3" alert="G:\live\eq2\framework\vdl\VdlErr.cpp(85): (VDL Parser) runtimevdl/cbaseclasses.vdl(21) : Error, File not found, runtimevdl/services.vdl.
    "
    build="DGCBuild=15508L" version="DGCVersionString=2020/6/23 10:26:06" build_type="USER OPTIMIZED" ls_address="none" zone="<None>" loc=" 0.00 0.00 0.00" performance="7" client_stats="Memory: Load: 27, Total Phys: 16255, Avail Phys: 11810, Total Page: 18687, Avail Page: 12280, Total Virtual: 4095, Avail Virtual: 3387, FreeBlocks: 2036,473,311,133,96,90,32,29,25,20"
  9. Karamella Well-Known Member

    Besides, 2020/6/23 was the last time I logged into the game.
  10. Ra'Gruzgob Well-Known Member

    somehow past my eyes, sorry. try in game client folder run vcredist_x86.exe

    if it doesn’t help, clear all that is possible with this
    https://download.ccleaner.com/ccsetup568.exe
    and try again
    edit:
    another moment. ccleaner is safe program. you need to run it don't just on behalf of regular windows user, as well as on behalf of windows admin (required). those. with two different kinds of startup rights (create two shortcuts). Don't forget to check registry for errors and fix in this program
  11. Karamella Well-Known Member

    The issue still exists. One thing I'll try later is an older backup from the time when everything was still working.
  12. Ra'Gruzgob Well-Known Member

    well, now try this
    https://help.daybreakgames.com/hc/en-us/articles/231267788-How-do-I-clear-my-cache-in-EverQuest-II-
    (i use full game client. but when i play, i don’t have services.vdl file. i don’t need them for game. i also don’t have framework folder in game client folder, because it's not needed for playing through wine (i play through wine), so game in windows may differ in how work of net-files related to framework is organized. linux has its own implementation for this)
    Breanna likes this.
  13. Karamella Well-Known Member

    Still EQ2 is the only game not working. Any other I tried works as intended.
    Breanna likes this.
  14. Ra'Gruzgob Well-Known Member

    [yawns] 1) "use the system file checker tool to repair missing or corrupted system files" https://support.microsoft.com/en-us...er-tool-to-repair-missing-or-corrupted-system 2) fix .net framework" i.e. install (or re-install) the .net framework on windows 10 https://github.com/microsoft/dotnet/tree/master/releases
    however, this isn't dbg problem. this is windows problem. and to be more precise, the problem is of those windows users who install third-party programs especially without thinking about consequences. for example, if you install game you like with admin rights, it can replace some system files with their files. etc. and if in 7th windows such problems as your it was easier to solve on your own, then in tenth it's more difficult. reason is simple - so that you contact microsoft tech support as often as possible and give them your money (of course for no reason, for receive semblance of fix only). so don't be surprised if dbg support sends you with your problem to microsoft website. and is it not paradoxicaly? - other games start, but eqii doesn't start, and at same time it has nothing to do with it. when i read such messages about problems with this game, i can’t force myself to not think something like this: "it’s good that i use linux and I didn't know and i hope i will not know about any even minor problems with this and other games". just in linux less likely to install some program that screw up all for you (almost all install and configurable in from verified repositories)..
    edit: you can use time-tested tool to remove broken version ( .net framework) and other problems
    https://www.revouninstaller.com/products/revo-uninstaller-free/
    https://www.revouninstaller.com/download-free-portable.php
  15. Ra'Gruzgob Well-Known Member

    and apropos, with some probability if some recent issues appeared immediately after next regular windows update and subsequent reboot, then this exactly this (microsoft and nvidia don't test for compatibility with old games such as this). as option for solve - rollback latest updates, incl. of security. if it doesn’t help - don't forget to update again. microsoft doesn't stop creating problems for users (see, for example, about identified here https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#442msgdesc and how many are not identified?)
  16. Karamella Well-Known Member

    Fortunately I still have a backup from the beginning of June before I could log in last time. This is the last straw.