Your numbers are... odd. If you were to truly promise and provide GM support then you'd have to at least have 16 hours a day coverage (24 if you were really keeping your word). Even at 16 hours a day that's closer to 500 hours. The hourly rate is probably closer to $30 per hour fully loaded (benefits, employment insurance, etc). Number quibbles aside, this is correct. This is the choice DBG has made.