Windows Defender sniffer hates a file.

Discussion in 'Player Support' started by Ratbo Peep, Dec 2, 2016.

  1. Ratbo Peep Augur

    Hi!
    Most every time I run EQ Windows Defender wants me to submit the file
    GameLauncherCefChildProcess.exe (with a " :CRC " after it)
    to Microsoft for further study.
    What's up with the latest version of that file that's tripping Windows Defender??

    -Rat
    Nandary Griefs likes this.
  2. Nandary Griefs Lorekeeper

    Mine does it once a day.
  3. Drakang Augur

    Windows Defender can also hurt game performance overall.
  4. Ratbo Peep Augur

    Maybe with a "real" game.
    But EQ is so old it's resource impact is quite negligable.
    -R
  5. Ratbo Peep Augur

    I would think this deserves an answer sooner than later.
    When your software is tripping "red flags" in people's system protection; I would expect that users have a right to know WTF is going on.
    -Rat
    Nandary Griefs likes this.
  6. Corwyhn Lionheart Guild Leader, Lions of the Heart

    Answers from Daybreak?
  7. Khat_Nip Meow

    In the meantime, you could always upload that file to VirusTotal and have it automatically scanned against 56 different antivirus/anti-malware products.
    (Choose file to upload, click [Scan It] button, and click [Reanalyse] button) to see results.

    I use Windows Defender on my Win10 install and it's never alerted me to problems with any EQ files and a VirusTotal check shows 0/56 detections of anything.
    Sirene_Fippy likes this.
  8. Xikteny Augur

    You can add monitoring exceptions for files that would cause performance problems, for example: EQs log folder.
    Brohg likes this.
  9. DinkumThinku99 Elder

    I scan my computer regularly with three different anti-malware programs, and none of them has ever complained about any EQ or DB files.

    To me, it sounds like a false positive detection by Microsoft's Windows Defender program. False positives by anti-malware programs aren't all that rare, and it's up to the company making the anti-malware program to correct the problem.

    In other words: you should be in the Microsoft forums reporting this issue with their software and asking for explanations and a fix from them.

    Complaining to Daybreak and expecting them to explain or solve a problem caused by somebody else's software is pointless.
  10. Nandary Griefs Lorekeeper

    I figure it's been submitted to Microsoft. It's their problem now.
  11. Kaenneth [You require Gold access to view this title]

    Some virus alter other program by inserting themselves into them; you might have other infected files trying to spread.

    I would have the EQ patcher check all files, in case the copy you have on your local disk is corrupted.
  12. Ratbo Peep Augur

    Way too many people are having the same issue (with that one same file) to make this line of thought even remotely viable.
    I'm not suggesting it's a "virus". But it doing something "intrusive enough" when it runs to give Windows Defender some pause. Once a day, every day.
    It's not too much to ask what changed about this file, and what it's now doing.
    -Rat
  13. gotwar Gotcharms

    Not true. Depending on your choice of hardware (etch-a-sketch, potato, or actual PC) scanning software can significantly reduce performance, specifically as it relates to log-file writing. I've seen people with /logint 0 set lag minutes behind during raids because Defender or some other software is checking every new line of spam.... slowly.

    Would also disagree with this line of thinking. Just because it's happening to a group of people doesn't mean those people aren't all infected by some sort of malware. The fact is that it's not happening to an even larger portion of the population.

    Would highly recommend taking Khat_Nips advice and running your specific file through Virus Total just to be safe.

    Also, as a side note, Windows Defender is hilariously bad at actually identifying real threats. It's very likely this is just a false positive and a problem with Microsoft's evaluation of the file, not a malicious change in the file itself. If Virus Total says it's clean, add an exception for EQ to Windows Defender.

    Better safe than sorry and all that jazz. GL!
  14. Kaenneth [You require Gold access to view this title]

    it's changing other executable files; it's an installer, installers are known to trigger AV programs.
  15. Kravn Augur

    just exclude your EQ directory and be done with it.
  16. Jhenna_BB Proudly Prestigious Pointed Purveyor of Pincusions

    You trust Microsoft for anything? People can't even download basic Windows Updates properly because of errors.