Universal Chat Issues

Discussion in 'Test Update Notes and Bug Roundup' started by JChan, Feb 10, 2014.

  1. JChan Developer

    As you may know, we have been occasionally running into UChat issues where for periods of time the chat service will continually reconnect. We are continuing to investigate these issues and in an attempt to help with the stability of this server we will be switching the server back to a limit of 200 players per channel.

    This change will go into effect later this afternoon.

    We will also continue to monitor the servers and continue reviewing our diagnostics tools to see where we can address the stability issues.

    We understand how important UChat is and we're asking that you please let us know in this thread if you see anymore issues (or if the problem persists).
  2. Tanulie Journeyman

    I haven't patched to live, so maybe this hasn't gone in yet? But if it did go in on live servers this afternoon, Test server chat is still down.

    Thanks JChan!
    Gyurika Godofwar likes this.
  3. Gyurika Godofwar Augur

    Yeah it's been down for days on Test unfortunately
  4. JChan Developer

    The Test server runs on a different server. We are working on getting that one back up and running as well.
    Gyurika Godofwar likes this.
  5. Elricvonclief Augur

    Thanks for letting us know that you're looking into it.
    Gyurika Godofwar likes this.
  6. Yinla Augur

    Fingers crossed this fixes it. :)

    Thanks for looking into it.
    Gyurika Godofwar likes this.
  7. Khaibasis Journeyman

    Very simply, the game is about grouping, and the best way to put together groups is to have everyone in General Chat. Please tell us this is a very temporary step backwards while you work to implement a proper chat system in EQ.

    My guess is: Nothing sheds customers like not being able to find groups, and nothing keeps people playing more than great groups of players.
  8. Dandin Augur

    Can you turn the spam messages OFF please?
  9. Gragas Augur

    Or use the LFG tool?
    moogs, Smallpox and Yinla like this.
  10. Khaibasis Journeyman

    Do we play the same game? Oh, wait, you're in RoI, one of those end-game raiding guilds, right? We don't play the same game. Try logging in an alt and do /lfg on and wait. See how long it takes you to get a group vs. using General Chat. I'll bet anything that, if studied properly, you'll find the LFG tool to be far inferior to speaking up in General Chat.
    Bloodmoons likes this.
  11. Dalamyre Journeyman

    I've also noticed that on the test server during this Uchat problem is when the instanced zones seem to have the most issues they seem harder and harder to enter as the uchat issues get worse I don't know how this could be related it is just something I have noticed and both seem to get worse during peak times.
  12. JChan Developer

    Yes these issues are both related to peak times and are unrelated to each other.
  13. Miss_Jackie Augur

    Hi there. Limiting the channel to 200 did not help with instability. I've included a screenshot:

    [IMG]

    =(
  14. Smallpox Augur

    Same (Log search for "The Universal Chat")

    (Xegony Server)


    Code:
    [Tue Feb 11 21:12:54 2014] The Universal Chat service is available.
    [Tue Feb 11 21:13:46 2014] The Universal Chat service is available.
    [Tue Feb 11 21:14:01 2014] The Universal Chat service is available.
    [Tue Feb 11 21:14:25 2014] The Universal Chat service is available.
    [Tue Feb 11 21:14:34 2014] The Universal Chat service is available.
    [Tue Feb 11 21:14:49 2014] The Universal Chat service is available.
    [Tue Feb 11 21:15:03 2014] The Universal Chat service is available.
    [Tue Feb 11 21:15:12 2014] The Universal Chat service is available.
    [Tue Feb 11 21:15:19 2014] The Universal Chat service is available.
    [Tue Feb 11 21:15:29 2014] The Universal Chat service is available.
    [Tue Feb 11 21:15:40 2014] The Universal Chat service is available.
    [Tue Feb 11 21:16:09 2014] The Universal Chat service is available.
    [Tue Feb 11 21:16:28 2014] The Universal Chat service is available.
    [Tue Feb 11 21:16:57 2014] The Universal Chat service is available.
    [Tue Feb 11 21:17:11 2014] The Universal Chat service is available.
    [Tue Feb 11 21:17:21 2014] The Universal Chat service is available.
    [Tue Feb 11 21:17:33 2014] The Universal Chat service is available.
    [Tue Feb 11 21:17:53 2014] The Universal Chat service is available.
    [Tue Feb 11 21:18:03 2014] The Universal Chat service is available.
    [Tue Feb 11 21:18:11 2014] The Universal Chat service is available.
    [Tue Feb 11 21:18:25 2014] The Universal Chat service is available.
    [Tue Feb 11 21:18:41 2014] The Universal Chat service is available.
    [Tue Feb 11 21:18:50 2014] The Universal Chat service is available.
    [Tue Feb 11 21:19:01 2014] The Universal Chat service is available.
    [Tue Feb 11 21:19:23 2014] The Universal Chat service is available.
    [Tue Feb 11 21:19:37 2014] The Universal Chat service is available.
    [Tue Feb 11 21:19:48 2014] The Universal Chat service is available.
    [Tue Feb 11 21:20:02 2014] The Universal Chat service is available.
    [Tue Feb 11 21:20:08 2014] The Universal Chat service is available.
    [Tue Feb 11 21:20:15 2014] The Universal Chat service is temporarily unavailable.  You will automatically reconnect to it when it becomes available.
    [Tue Feb 11 21:20:17 2014] The Universal Chat service is available.
    [Tue Feb 11 21:20:28 2014] The Universal Chat service is available.
    [Tue Feb 11 21:20:36 2014] The Universal Chat service is available.
    [Tue Feb 11 21:20:42 2014] The Universal Chat service is available.
    [Tue Feb 11 21:20:55 2014] The Universal Chat service is available.
    [Tue Feb 11 21:21:19 2014] The Universal Chat service is available.
    [Tue Feb 11 21:21:49 2014] The Universal Chat service is available.
    [Tue Feb 11 21:21:56 2014] The Universal Chat service is available.
    [Tue Feb 11 21:22:24 2014] The Universal Chat service is available.
    [Tue Feb 11 21:22:38 2014] The Universal Chat service is available.
    [Tue Feb 11 21:23:08 2014] The Universal Chat service is available.
    [Tue Feb 11 21:23:49 2014] The Universal Chat service is available.
    [Tue Feb 11 21:24:39 2014] The Universal Chat service is temporarily unavailable.  You will automatically reconnect to it when it becomes available.
    [Tue Feb 11 21:32:04 2014] The Universal Chat service is available.
    [Tue Feb 11 21:32:11 2014] The Universal Chat service is temporarily unavailable.  You will automatically reconnect to it when it becomes available.
    [Tue Feb 11 21:32:18 2014] The Universal Chat service is available.
    
  15. JChan Developer

    Thanks for the reports. We're working on addressing the UChat server restarts now.
  16. Fanra Augur

    Bertoxx server, times are EST:

    [Tue Feb 11 22:12:53 2014] The Universal Chat service is available.
    [Tue Feb 11 22:13:45 2014] The Universal Chat service is available.
    [Tue Feb 11 22:14:25 2014] The Universal Chat service is available.
    [Tue Feb 11 22:14:32 2014] The Universal Chat service is available.
    [Tue Feb 11 22:15:11 2014] The Universal Chat service is available.
    [Tue Feb 11 22:15:20 2014] The Universal Chat service is available.
    [Tue Feb 11 22:15:29 2014] The Universal Chat service is available.
    [Tue Feb 11 22:15:44 2014] The Universal Chat service is available.
    [Tue Feb 11 22:16:41 2014] The Universal Chat service is available.
    [Tue Feb 11 22:17:12 2014] The Universal Chat service is available.
    [Tue Feb 11 22:17:21 2014] The Universal Chat service is available.
    [Tue Feb 11 22:18:10 2014] The Universal Chat service is available.
    [Tue Feb 11 22:18:48 2014] The Universal Chat service is available.
    [Tue Feb 11 22:23:25 2014] The Universal Chat service is available.
    [Tue Feb 11 22:23:50 2014] The Universal Chat service is available.

    I could add another 40 lines from the log with the same thing, but I think you get the idea.

    EDIT: Just saw you put, "Thanks for the reports. We're working on addressing the UChat server restarts now." after I posted this. We were cross posting.
  17. JChan Developer

    The live servers should be responding normally again. Unfortunately, we're still running issues on the test environment.
  18. Gyurika Godofwar Augur

    Thanks for letting us know Jchan, I hope you can get the issues resolved once & for all :D
  19. Daedly Augur

    Is there a way or file i can chamge that will allow me to make it so my game wont try connect to Uchat?
  20. Feradach Augur

    Alt+O, uncheck 'Join General Channels'.

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