Stuck After Hitting Enter World

Discussion in 'Player Support' started by Temarity, Jul 23, 2015.

  1. Temarity New Member

    Hi All...returning player from way back. Fresh install, got super excited, created my character on Lockjaw, hit Enter World and that's where it freezes. Music plays, but it's just stuck. Eventually it kicks me back out to the server selection screen and I have to have it boot my character out to get back to the character selection screen. Rinse, repeat. Tried numerous times and the same thing happens. Any ideas?
  2. Derd Augur

    You did dl direct x 9 if not you need to. Did you try a different server? Just as a lets try something different log in.
  3. Temarity New Member

    I have Direct X 11...tried another server and it got to the screen past the character screen but it still froze there and dropped me back to the server select screen. It has my char logged in, it just doesn't get there on the screen.
  4. CrazyLarth Augur

  5. Drakang Augur

    If you selected to go through the tutorial the intial part is an instance. All instances are down atm and that could be affecting you also.
  6. Derd Augur

    Seconding crazy larth's post... cause he's right and so was I, you have to have dx 9 installed. Having DX 11 doesn't automatically give you all the previous versions.
  7. Temarity New Member

    So I did the Direct X 9 thing...still frozen. Would it be because I did not save the game to a different spot when I installed? I uninstalled and saved it to a different folder to see if that helps. Not the best internet, so I won't know until tomorrow. I am running Windows 8.1.
  8. zyndor Journeyman

    not saving the game to something other than default path causes more than 1 kind of problem so do that first and give us an update
  9. Sarkaukar Augur

    First, if he was able to get to the character selection screen, he is good to go on directx 9c 99.9% of the time, especially if he did a new install with the EQSetup.exe as it runs the DXwebsetup.

    We do need more info on your actual system. Windows Key + R, type in dxdiag, save file, copy/paste the top section, from beginning to just past the sound card info.

    Once that is done, move your EQ directory to an alternate location, c:\games\everquest. Then locate Launchpad.exe, right click, send to Desktop as Shortcut. Right click on shortcut, properties, compat tab, select Admin privileges.

    That is the basic. System details still needed cause some tablets/netbooks/notebooks, due to several reasons but likely the lack of CPU instructions sets, will not load after a specific point.

    But since EQ is not crashing but kicking you back to the server select, it could be a blocked/restrictive port. That could be to either internet security/firewall settings on your computer, router/gateway or your ISP.

    Right after you try to log in and get kicked back to server select or character selection, close EQ. Drill to your EQ folder, the logs folder and locate dbg.txt. Copy/paste the first 50 lines and the last 50 lines here.

    The other option is to contact DBG support, who will also request similar information but due to liability issues concerning firewall/port issues they are limited in the advise they can provide.\


    https://forums.station.sony.com/eq/index.php?threads/instances-down.225192/
  10. Temarity New Member

    Fresh download into another directory seems to have solved the problem! Can't believe I forgot about that part when I installed the first time. Thanks so much for all of the valuable information/help! I really appreciate it!! :)
  11. Temarity New Member

    Okay, it worked fine at work this morning, but now that I am back at home, it's doing the same thing. Thinking it has to do with my ISP then? Here are the first/last 50ish lines of the Log folder:

    [Fri Jul 24 22:51:10 2015]00000:Starting EverQuest (Built Jul 23 2015 14:50:50)
    [Fri Jul 24 22:51:10 2015]00001:EverQuest Configuration Type: RELEASE_NON_AVATAR
    [Fri Jul 24 22:51:10 2015]00002:Timezone: UTC-6h00m
    [Fri Jul 24 22:51:10 2015]00003:Loading graphics DLL.
    [Fri Jul 24 22:51:10 2015]00004:parsing INI file .\defaults.ini
    [Fri Jul 24 22:51:10 2015]00005:INI file .\defaults.ini loaded.
    [Fri Jul 24 22:51:10 2015]00006:parsing INI file .\eqclient.ini
    [Fri Jul 24 22:51:10 2015]00007:INI file .\eqclient.ini loaded.
    [Fri Jul 24 22:51:11 2015]00008:Graphics DLL Configuration Type: GraphicsDLL9
    [Fri Jul 24 22:51:11 2015]00009:Graphics DLL Version 2.00.86413
    [Fri Jul 24 22:51:11 2015]00010:Initializing timers.
    [Fri Jul 24 22:51:14 2015]00011:Checking critical files.
    [Fri Jul 24 22:51:14 2015]00012:Initializing WinSock.
    [Fri Jul 24 22:51:14 2015]00013:Enumerating 3D devices.
    [Fri Jul 24 22:51:14 2015]00000:Found adapter #0 - Intel(R) HD Graphics 5500 (10.18.14.4029)
    [Fri Jul 24 22:51:14 2015]00001:Adapter #0 - Intel(R) HD Graphics 5500 :
    [Fri Jul 24 22:51:14 2015]00002:32Bit = 1, D32 = 0, D24 = 1, D16 = 1
    [Fri Jul 24 22:51:14 2015]00003:16Bit(565) = 1, D32 = 0, D24 = 1, D16 = 1
    [Fri Jul 24 22:51:14 2015]00004:16Bit(1555) = 0, D32 = 0, D24 = 0, D16 = 0
    [Fri Jul 24 22:51:14 2015]00014:Initializing keypress handler.
    [Fri Jul 24 22:51:14 2015]00015:Loading keyboard tables.
    [Fri Jul 24 22:51:14 2015]00016:Creating window.
    [Fri Jul 24 22:51:14 2015]00017:Checking display driver version.
    [Fri Jul 24 22:51:15 2015]00018:Activating window.
    [Fri Jul 24 22:51:15 2015]00005:CRender::InitDevice: Using 32bit mode.
    [Fri Jul 24 22:51:15 2015]00006:CRender::InitDevice: Using vsync 0.
    [Fri Jul 24 22:51:15 2015]00007:CRender::InitDevice: Using 24bit depth buffer with 8 bit stencil.
    [Fri Jul 24 22:51:15 2015]00008:CRender::InitDevice: HardwareTnL Enabled.
    [Fri Jul 24 22:51:15 2015]00009:Using hardware vertex shaders.
    [Fri Jul 24 22:51:15 2015]00010:Initializing render system.
    [Fri Jul 24 22:51:15 2015]00011:Trilinear Mipmapping available.
    [Fri Jul 24 22:51:15 2015]00012:Vertex Shader Version: 3.0
    [Fri Jul 24 22:51:15 2015]00013:pixel Shader Version: 3.0
    [Fri Jul 24 22:51:15 2015]00014:Initializing engine internals.
    [Fri Jul 24 22:51:15 2015]00015:CRender::InitDevice completed successfully.
    [Fri Jul 24 22:51:16 2015]00000:parsing INI file ./eqlsUIConfig.ini
    [Fri Jul 24 22:51:16 2015]00001:INI file ./eqlsUIConfig.ini loaded.
    [Fri Jul 24 22:51:22 2015]00019:Server selected eqworld-08.everquest.com (2936695204).
    [Fri Jul 24 22:51:23 2015]00020:Initializing DirectInput.
    [Fri Jul 24 22:51:23 2015]00021:Initializing Keyboard.
    [Fri Jul 24 22:51:23 2015]00022:Failed to Acquire keyboard!
    [Fri Jul 24 22:51:23 2015]00023:Initializing Mouse.
    [Fri Jul 24 22:51:23 2015]00024:parsing INI file .\eqclient.ini
    [Fri Jul 24 22:51:23 2015]00025:INI file .\eqclient.ini loaded.
    [Fri Jul 24 22:51:23 2015]00026:Creating font list.
    [Fri Jul 24 22:51:23 2015]00027:Creating game object.
    [Fri Jul 24 22:51:23 2015]00028:Deleting obsolete files.
    [Fri Jul 24 22:51:23 2015]00029:Loading string tables.
    [Fri Jul 24 22:51:23 2015]00030:Loading database strings file dbstr_us.txt...
    [Fri Jul 24 22:51:23 2015]00031:50481 strings read.
    [Fri Jul 24 22:51:23 2015]00032:Initializing client variables.
    [Fri Jul 24 22:51:23 2015]00033:parsing INI file .\defaults.ini
    [Fri Jul 24 22:51:23 2015]00034:INI file .\defaults.ini loaded.
    [Fri Jul 24 22:51:23 2015]00035:parsing INI file .\VoiceChat.ini
    [Fri Jul 24 22:51:23 2015]00036:INI file .\VoiceChat.ini loaded.
    [Fri Jul 24 22:51:23 2015]00037:Loading spell effects.
    [Fri Jul 24 22:51:23 2015]00038:Initializing display structures.
    [Fri Jul 24 22:51:24 2015]00039:Sound Manager loaded 3660 filenames from soundassets.txt.
    [Fri Jul 24 22:51:27 2015]00040:Voice Manager loaded 12 macros from VoiceData.txt.
    [Fri Jul 24 22:51:28 2015]00041:Memory mode defaulted to Balanced
    [Fri Jul 24 22:51:28 2015]00042:Attempt to send message 8114 on a void connection.
    [Fri Jul 24 22:51:28 2015]00043:Networking: using port [63941].
    [Fri Jul 24 22:51:28 2015]00044:Networking: Connection Established [1]
    [Fri Jul 24 22:51:28 2015]00045:WorldAuthenticate: Initiating Login.
    [Fri Jul 24 22:51:28 2015]00046:WorldAuthenticate. I got a message of type 0x3597 (13719).
    [Fri Jul 24 22:51:28 2015]00047:WorldAuthenticate. I got a message of type 0x3ba3 (15267).
    [Fri Jul 24 22:51:28 2015]00048:*** ERROR: WorldAuthenticate. ??? UNKNOWN MESSAGE
    [Fri Jul 24 22:51:29 2015]00049:WorldAuthenticate. I got a message of type 0xf9c (3996).
    [Fri Jul 24 22:51:29 2015]00050:WorldAuthenticate. I got a message of type 0x2e66 (11878).


    [Fri Jul 24 22:52:20 2015]00525:Loading wrw_chr
    [Fri Jul 24 22:52:20 2015]00526:Loaded NPC with code wrw from wrw_chr.s3d
    [Fri Jul 24 22:52:20 2015]00527:Loading aam_chr
    [Fri Jul 24 22:52:20 2015]00528:Failed to open C:\Games\aam_chr.s3d.
    [Fri Jul 24 22:52:20 2015]00529:Loaded NPC with code aam from aam_chr.s3d
    [Fri Jul 24 22:52:20 2015]00530:Loading bkn_chr
    [Fri Jul 24 22:52:20 2015]00531:Loaded NPC with code bkn from bkn_chr.s3d
    [Fri Jul 24 22:52:20 2015]00532:Loading mar_chr
    [Fri Jul 24 22:52:20 2015]00533:Loaded NPC with code mar from mar_chr.s3d
    [Fri Jul 24 22:52:20 2015]00534:Loading wru_chr
    [Fri Jul 24 22:52:20 2015]00535:Loaded NPC with code wru from wru_chr.s3d
    [Fri Jul 24 22:52:20 2015]00536:Initializing cameras.
    [Fri Jul 24 22:52:20 2015]00537:Initializing lights.
    [Fri Jul 24 22:52:20 2015]00538:Initializing visual effects.
    [Fri Jul 24 22:52:20 2015]00539:Initializing target indicator.
    [Fri Jul 24 22:52:20 2015]00540:Initializing player path.
    [Fri Jul 24 22:52:20 2015]00541:performing post-load operations.
    [Fri Jul 24 22:52:20 2015]00542:Initializing precipitation system.
    [Fri Jul 24 22:52:20 2015]00543:World initialized: clz
    [Fri Jul 24 22:52:20 2015]00544:load done.
    [Fri Jul 24 22:52:20 2015]00545:Starting char select.
    [Fri Jul 24 22:52:20 2015]00546:Clearing display buffers.
    [Fri Jul 24 22:52:20 2015]00547:Display buffers cleared.
    [Fri Jul 24 22:52:20 2015]00548:Initializing character select UI.
    [Fri Jul 24 22:52:20 2015]00549:Resetting game UI.
    [Fri Jul 24 22:52:22 2015]00181:Lost D3D device. Waiting for reset.
    [Fri Jul 24 22:52:24 2015]00182:Trilinear Mipmapping available.
    [Fri Jul 24 22:52:24 2015]00183:Vertex Shader Version: 3.0
    [Fri Jul 24 22:52:24 2015]00184:pixel Shader Version: 3.0
    [Fri Jul 24 22:52:32 2015]00550:Zone Connect -- 0 -- Received MSG_ZONE_ADDRESS
    [Fri Jul 24 22:52:32 2015]00551:Zone addr [eqzone-29.everquest.com:31752] received...
    [Fri Jul 24 22:52:33 2015]00552:ZONING
    [Fri Jul 24 22:52:33 2015]00553:Networking: Connection Closed [0] with 0 pending bytes.
    [Fri Jul 24 22:52:33 2015]00554:Networking: using port [56082].
    [Fri Jul 24 22:52:33 2015]00555:Networking: Connection Established [1]
    [Fri Jul 24 22:52:33 2015]00556:Connected to eqzone-29.everquest.com:31752...
    [Fri Jul 24 22:52:33 2015]00557:Zone Connect -- 2 -- Sending MSG_EQ_ADDPLAYER
    [Fri Jul 24 22:57:35 2015]00558:TIMED OUT WAITING FOR MY Player (in GetZoneInfoFromNetwork())!! top = 0
    [Fri Jul 24 22:57:35 2015]00559:Networking: Connection Closed [0] with 0 pending bytes.
    [Fri Jul 24 22:57:35 2015]00560:nError is TRUE at C:\p4\EverQuest\live\EverQuest\EverQuest.cpp:21696
    [Fri Jul 24 22:57:35 2015]00561:Exiting normally.
    [Fri Jul 24 22:57:35 2015]00562:Cleanup 1
    [Fri Jul 24 22:57:35 2015]00563:Cleanup 4
    [Fri Jul 24 22:57:35 2015]00564:Cleanup 5
    [Fri Jul 24 22:57:35 2015]00565:Cleanup 6
    [Fri Jul 24 22:57:35 2015]00566:Cleanup 7
    [Fri Jul 24 22:57:35 2015]00567:Cleanup 8
    [Fri Jul 24 22:57:35 2015]00568:Cleanup 9
    [Fri Jul 24 22:57:35 2015]00569:Cleanup 10
    [Fri Jul 24 22:57:35 2015]00570:Resetting UI.
    [Fri Jul 24 22:57:35 2015]00571:Resetting character select UI.
    [Fri Jul 24 22:57:35 2015]00572:Resetting game UI.
    [Fri Jul 24 22:57:36 2015]00573:UI Reset.
    [Fri Jul 24 22:57:36 2015]00574:Cleanup 11
    [Fri Jul 24 22:57:36 2015]00185:CRender::InitDevice: Using 32bit mode.
    [Fri Jul 24 22:57:36 2015]00186:CRender::InitDevice: Using vsync 0.
    [Fri Jul 24 22:57:36 2015]00187:CRender::InitDevice: Using 24bit depth buffer with 8 bit stencil.
    [Fri Jul 24 22:57:36 2015]00188:CRender::InitDevice: HardwareTnL Enabled.
    [Fri Jul 24 22:57:36 2015]00189:Using hardware vertex shaders.
    [Fri Jul 24 22:57:36 2015]00190:Initializing render system.
    [Fri Jul 24 22:57:36 2015]00191:Trilinear Mipmapping available.
    [Fri Jul 24 22:57:36 2015]00192:Vertex Shader Version: 3.0
    [Fri Jul 24 22:57:36 2015]00193:pixel Shader Version: 3.0
    [Fri Jul 24 22:57:36 2015]00194:Initializing engine internals.
    [Fri Jul 24 22:57:36 2015]00195:CRender::InitDevice completed successfully.
    [Fri Jul 24 22:57:36 2015]00000:parsing INI file ./eqlsUIConfig.ini
    [Fri Jul 24 22:57:36 2015]00001:INI file ./eqlsUIConfig.ini loaded.
  12. Sarkaukar Augur

    When it worked the first time, were you at home or work? Has it ever worked at home?

    Still need system info
    We do need more info on your actual system. Windows Key + R, type in dxdiag, save file, copy/paste the top section, from beginning to just past the sound card info.

    But based on this info, if it never worked at home but only at work, tis a network issue, provided you tried more than one server