software exception error

Discussion in 'Player Support' started by Geroblue, Oct 13, 2012.

  1. Geroblue Augur

    I am trying to help a relative play EQ. Everything works fine, I did a file check... but when I click on Play button I get the following.

    exception uknown software exception (0xc0000005) occurred in the application at location 0x0455891e click okay. Then the launchpad terminates.

    How do I fix this ?

    Thanks !
  2. Geroblue Augur

    I could really use some help on this.
  3. TSR-SeanF Augur

  4. Geroblue Augur

    Okay, we'll try that. He is using a 52 inch hdtv as his monitor. It has 1920x1080 native, but we had to set it lower to get it to show full screen for other games.

    Our schedules don't match today. Sorry. We'll try on Wednesday.
  5. Geroblue Augur

    This worked. Thanks ! Once in game we found a resolution that worked so he could see all of his windows, etc.
  6. TSR-AlexS Augur

    Glad to know you were able to resolve your issue! Please let us know if you have anymore issues!

Share This Page