since todays patch cant get in game crashes

Discussion in 'Player Support' started by LadyQuake, Nov 7, 2012.

  1. LadyQuake Journeyman

    Hi

    Since todays patch I cant get in game at all, I select server from server screen and starts to load then Crashes and Runtime error, tried 5 times and even restarted computer and tried again, same again crash.

    I cant get in game at all now 8(

    in the dbg file i see it says:-

    [Wed Nov 07 19:42:33 2012]00574:fatal error in main thread Code = c000001d ADDR=0x00792635
    [Wed Nov 07 19:42:33 2012]00575:EAX=0022d8c0 EBX=00000000 ECX=0022d8cc EDX=00000000
    [Wed Nov 07 19:42:33 2012]00576:ESI=0022d8cc EDI=0022d8c0 EBP=144eca78 ESP=0022d894
    [Wed Nov 07 19:42:34 2012]00577:Fatal error occurred in mainthread! (Release Client #630)


    I use the default ui.

    Shirl
  2. Gamer New Member

    Same here. Last patch crashes game just before character selection screen.
  3. Furro Elder

    Similar to the above player. I'm fine on another Windows XP machine logging into game. But with the other computer (no recent client changes), game crashes just before character selection.

    Excerpts from dbg.txt:

    [Wed Nov 07 17:24:01 2012]00181:Initializing character select UI.
    [Wed Nov 07 17:24:01 2012]00182:Resetting game UI.
    [Wed Nov 07 17:24:02 2012]00183:fatal error in main thread Code = c000001d ADDR=0x00792635
    [Wed Nov 07 17:24:02 2012]00184:EAX=0022d8c0 EBX=00000000 ECX=0022d8cc EDX=00000000
    [Wed Nov 07 17:24:02 2012]00185:ESI=0022d8cc EDI=0022d8c0 EBP=155fd1d0 ESP=0022d894
    [Wed Nov 07 17:24:02 2012]00186:Raw Stack
    ...
    [Wed Nov 07 17:24:02 2012]00443:Call Stack
    [Wed Nov 07 17:24:02 2012]00444:Stack Scan
    ...
    [Wed Nov 07 17:24:02 2012]00507:fatal error in main thread Code = c000001d ADDR=0x00792635
    [Wed Nov 07 17:24:02 2012]00508:EAX=0022d8c0 EBX=00000000 ECX=0022d8cc EDX=00000000
    [Wed Nov 07 17:24:02 2012]00509:ESI=0022d8cc EDI=0022d8c0 EBP=155fd1d0 ESP=0022d894
    [Wed Nov 07 17:24:03 2012]00510:Fatal error occurred in mainthread! (Release Client #630)
    [Wed Nov 07 17:24:03 2012]00511:Client Version: Oct 31 2012 17:09:58
    [Wed Nov 07 17:24:03 2012]00512:Skin Directory: UIFiles\Default\
    [Wed Nov 07 17:24:03 2012]00513:Graphics DLL Loaded: Graphics DLL Version 2.00.66298
    [Wed Nov 07 17:24:03 2012]00514:Graphics Build Date: Oct 31 2012 17:10:52
    [Wed Nov 07 17:24:03 2012]00515:Video Card: NVIDIA GeForce4 MX 4000, 6.14.10.9371
    [Wed Nov 07 17:24:03 2012]00516:Crash (char = , zone = clz)
    [Wed Nov 07 17:24:03 2012]00517:Local Player's World location at time of crash: 0.000000, 0.000000, 7.000000.
    [Wed Nov 07 17:24:03 2012]00518:Gamestate at crash = 1
    [Wed Nov 07 17:24:03 2012]00519:processor: 1 of type 586
    [Wed Nov 07 17:24:03 2012]00520:Memory: Load: 91, Total Phys: 511, Avail Phys: 43, Total Page: 1249, Avail Page: 778, Total Virtual: 2047, Avail Virtual: 1514
    [Wed Nov 07 17:24:03 2012]00521:pools: Temp: 0(0). Persistent: 18659884(18637161). OnDemand: 0(0). Zone: 1057564(941812)
    [Wed Nov 07 17:24:03 2012]00522:CPU: Intel P3 931424
    [Wed Nov 07 17:24:03 2012]00523:Memory Mode: Minimum
  4. TSR-AlexS Augur

    Mind posting the top half of your Dxdiags? Instructions are in my signature below. If you can also provide the video card information, that would be great!
  5. LadyQuake Journeyman

    Hi,

    I emailed to equserclient@soe.sony.com the 3 files requested on the other posting, Dxdiag, MSinfo and eqclient.ini files.

    I use a Geforce FX 5500 256MB card, its not the newest card drivers I use as the new ones crash in the game constantly with my old card, but the 8198 has been working well for 11/12 years until today.

    Shirl

    Top Section is:
    ------------------
    System Information
    ------------------
    Time of this report: 11/7/2012, 23:33:21
    Machine name: AMD
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120821-1629)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTeK Computer INC.
    System Model: A7N8X-E
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: AMD Athlon(tm) XP 3200+, MMX, 3DNow, ~2.2GHz
    Memory: 3072MB RAM
    Page File: 801MB used, 4159MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: None
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce FX 5500
    Manufacturer: NVIDIA
    Chip type: GeForce FX 5500
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0326&SUBSYS_00000000&REV_A1
    Display Memory: 256.0 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor: ViewSonic VX2450 Series
    Monitor Max Res: 1920,1080
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0010.8198 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 12/10/2005 03:06:00, 3955456 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 12/10/2005 03:06:00, 3536768 bytes
    Device Identifier: {D7B71E3E-4066-11CF-B643-0A2000C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0326
    SubSys ID: 0x00000000
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  6. TSR-AlexS Augur

    Thank you Lady Quake, we appreciate the information! I will keep you guys updated once I get any more new information about this.
  7. turlo Journeyman

    Just e-mailed the files for my system as well. This is also impacting my wife's system which is 99% identical to this one, so let me know if you need hers as well.
  8. Gamer New Member

    My Dbg.txt log shows same error as above. This computer has an X1650 graphics card with updated drivers. These drivers worked fine before the patch. I have not changed any other settings. My laptop with
    Windows 7 runs eqgame.exe fine after this latest patch. My XP machine with the afore mentioned graphics card crashes the game client. When I try to log in again , I get the message that I have a character already logged in and to cancel this logged in toon.

    [Wed Nov 07 18:32:18 2012]00557:fatal error in main thread Code = c000001d ADDR=0x00792635
    [Wed Nov 07 18:32:18 2012]00558:EAX=0022d8c0 EBX=00000000 ECX=0022d8cc EDX=00000000
    [Wed Nov 07 18:32:18 2012]00559:ESI=0022d8cc EDI=0022d8c0 EBP=14fdc6d0 ESP=0022d894
    [Wed Nov 07 18:32:19 2012]00560:Fatal error occurred in mainthread! (Release Client #630)
    [Wed Nov 07 18:32:19 2012]00561:Client Version: Oct 31 2012 17:09:58
    [Wed Nov 07 18:32:19 2012]00562:Skin Directory: UIFiles\Default\
    [Wed Nov 07 18:32:19 2012]00563:Graphics DLL Loaded: Graphics DLL Version 2.00.66298
    [Wed Nov 07 18:32:19 2012]00564:Graphics Build Date: Oct 31 2012 17:10:52
    [Wed Nov 07 18:32:19 2012]00565:Video Card: Radeon X1650 Series , 6.14.10.6925
    [Wed Nov 07 18:32:19 2012]00566:Crash (char = , zone = clz)
    [Wed Nov 07 18:32:19 2012]00567:Local Player's World location at time of crash: 0.000000, 0.000000, 7.000000.
    [Wed Nov 07 18:32:19 2012]00568:Gamestate at crash = 1
    [Wed Nov 07 18:32:19 2012]00569:processor: 1 of type 586
    [Wed Nov 07 18:32:19 2012]00570:Memory: Load: 74, Total Phys: 1023, Avail Phys: 256, Total Page: 2461, Avail Page: 1718, Total Virtual: 2047, Avail Virtual: 1350
    [Wed Nov 07 18:32:19 2012]00571:pools: Temp: 0(0). Persistent: 38947656(38839531). OnDemand: 0(0). Zone: 1087396(971680)
    [Wed Nov 07 18:32:19 2012]00572:CPU: AMD Athlon(tm) XP 2200+ 1788518
    [Wed Nov 07 18:32:19 2012]00573:Memory Mode: Balanced
  9. LadyQuake Journeyman

  10. TSR-SeanF Augur

  11. Gamer New Member

  12. turlo Journeyman

    Still no go here as well. Tried the fix exactly as posted on both systems. Both still crashing right before character select. I will open tickets tomorrow after work, right now I have to get some sleep. Oh, e-mail has already been sent as well per the earlier post.
  13. Nennius Curmudgeon

    Same here. Will open a ticket tomorrow as well. WinXP if that helps at all for now. Same as what happened when I tried to access the current *eta as well I was hoping to join in. Was fine yesterday. Something changed on your folks end. Hope you can find the flaw.
  14. Diamonium New Member

    Same here. Windows XP home, Gforce 5700 graphics card and cannot log into char select as of 11-7-12.
  15. blehreh New Member

    I'm having the same crash just prior to character select. I have deleted and re-downloaded the UI/client files that sometimes get corrupted, still crash. I then did a complete uninstall / reinstall of every file, still crashes a second before character select pops up. I also did the 32-bit update for XP, no dice. Please update the client/compiler or post a solution to this bug because i really want to log on.
  16. Nocturnal New Member

    Same WTB fix =)
  17. Phlicia eci New Member

    /cries i wanna play some eq =(
  18. Gamer New Member

    Just received a patch dx dll file from launcher a few minutes ago as of 5:20 CST.
    Seems to have fixed my broken XP machine. I get the character select creen now. :) Thanks
  19. LadyQuake Journeyman

    YAHOOOooo yes works for me now to, got in game :)
    No time to play now thou so i'll test it out proper tomorrow ;)
  20. TSR-AlexS Augur

    Glad you were able to resolve your crashing issues! Please let us know if any more issues come up.

Share This Page