Silver converts back to Free - another Everbug...

Discussion in 'Player Support' started by NeverPayForLag, Oct 2, 2019.

  1. NeverPayForLag Augur

    OK, now I am getting a bit angry..

    Because I don't want to pay every toon for Gold I paid some parts to upgrade them in Silver (Rank II-Spells, Hero Forge etc). Because I don't trust DGB any bit anymore I have noticed and written every part and documenting changes.

    After getting from Gold back two of my toons had Silver. This is what I am used to. Then I paid a mercenary slot and instantly the account converted to Free while I wanted to get a T5 Apprentice Merc which obviously didn't worked anymore.

    WHAT IS THAT?

    How the heck is a purchase for upgrading the toon downgrading it?
    First I thought I have written something wrong. But the second account did exactly the same thing!
  2. CatsPaws Augur

    Make sure you are logging in thru the patcher.

    Not sure what you mean by "After getting from Gold back two of my toons had Silver." - yes some accounts revert to silver if you don't pay. So really confused when you said the accounts converted to free? Cause silver is free.

    But real free says "free" in green on your character select screen while silver free says "silver" in silver.

    And silver cannot have J5 mercs no matter how many slots you purchased.
    KermittheFroglok likes this.
  3. KermittheFroglok Augur

    There are a lot of threads like this with confusion/rumors about the universal chat token/silver status.

    In brief, your account is silver if you see the chat token on the old account entitlement page, a link to it can be found in this old thread. To my knowledge you shouldn’t ever “lose” silver if your account actually has the token.

    https://forums.daybreakgames.com/eq...e-you-lose-silver-status.258311/#post-3800690

    I’d say log out/in (with patcher) if buying something is confusing the client into thinking your status isn’t silver anymore. If you still run into issues, then I’d suggest opening a ticket:
  4. NeverPayForLag Augur

    Many thanks for that feedback. I started the patcher and it was back to silver again. This is highly strange way how that code works. While it can revert instantly back to green/free I need logout and patcher to get into silver again. Oh my....

    For otthers who have the same problem here again a bit more exact way how this worked:

    a) Account was silver.
    b) paid Krono.
    c) Account was then gold.
    d) Account after 30 days got fallback to silver.
    e) I checked merc and needed another slot, because I wanted to buy the T5 Apprentice Merc.
    THEN I purchased the extension for another merc slot via market place.
    f) IN THAT MOMENT I tried again to get the T5 APPRENTICE merc (which is clearly available at silver, but not at "green free" and it was gone - only T2 Apprentice available.
    g) I logged out and logged in again -> still "free green" but no silver.
    h) Solution: run patcher, login and silver is back

    It is highly strange and annoying that a purchase in the market place reverts an account from silver into green and a patch is needed to get the game again into silver. This is clearly a highly strange bug. If something can revert the account from silver to green online then this shouldn't be a problem to correct vice versa...
  5. Moege Augur

    Wait until the server decides you have not even purchased the latest expansion while you are actually fighting in one of the zones and it was a level increase expansion. Fun times being de-leved and kicked out.

    It looks like the login server is the one that decides what you are entitled to and that is now tied to the patch server and the chat service. Both of which has a habit of going for vacation.
  6. NeverPayForLag Augur

    The login server was partly the ultimate horror. There is a good reason why to avoid him and even let toons stand around 24/7 to avoid login out. Sounds like the fun I had with my rogue which is most of the time on vacation since then. He got stripped of all gear and bags and veteran rewards after that mess with the login problems over a year ago. After relogin via patcher at least gear and bags were back but veteran rewards are still missing. I restarted them and meanwhile he is more than a year on new veterans and lesson is back. The DGB support was unable and/or unwilling to correct that issue. But we are lucky. DGB could have been in the security business and making the braking system of cars and busses. That would make more damage...

    Sorry for the sarcasm - I am playing that bug-ridden game for too long and collecting too much incidents meanwhile...
  7. I_Love_My_Bandwidth Augur


    Stop skipping the launcher. That's problem #1.

    Problem #2 is you likely are not logging out correctly. I am betting you /ex when you are done playing.

    Solution: 1. Use the launcher to log in on all toons. 2. Camp out to character select, then out to Server select.

    On a side note, you seem to have a LOT of issues with your accounts. My guess is you continue to skip the launcher and /ex from the game even after being told many times to stop doing that. As far as I am concerned, your issues are self-inflicted.
    Xianzu_Monk_Tunare likes this.
  8. Xianzu_Monk_Tunare Augur

    Can cut down step 2 to just /camp desktop. It camps just like normal (all game saves are done properly), then it closes EQ rather than sending you to the character select screen. Similarly, /camp server will camp properly and send you straight to the server select.
    I_Love_My_Bandwidth likes this.
  9. CatsPaws Augur

    Thought I would give this a try for a different issue many of us are having with hanging when logging out of the game. There are many posts on this. So /camp desktop does close the game without going to any server or character screen - just poof and its gone. Not sure how that saves the game but I will take your word!

    However /camp server does not camp properly and sends us right back to the same issue where it hangs and then we have to close it with the red X or wait about 15 minutes for the old style log in to pop up and try to close from there which also seldom works.

    I know its hard for folks that are not having this issue to replicate it. But this might have helped narrow down the issue a little for those with the "hanging when logging out" issue.

    Looks like we have to bypass the server on log out - similar to bypassing the server on log in. (Yes, I always use the patcher to log in). Even with all the posts on this issue it seems its not high on the list of bugs to be looked at.
  10. Xianzu_Monk_Tunare Augur

    The Saving is why you sit for 30 seconds. The character being saved is done on the server side, the /camp command preps the server for your character to leave, saves any changes you made to settings or UI, and it gives the server time to save character updates; going to character select doesn't do anything to save your character as far as I am aware. /exit and /quit, on the other hand, disconnect you instantly with no warning and close the game, so settings and changes can be lost as well as potential character updates that do not always trigger a character save.

    As far as /camp server, I don't use it all that often as I tend to just play one server. But last time I tried it I didn't have any problem. I will have to test it next time I log in. Now, when you say you are having to close it with the red X, are you getting sent to the old login screen instead of the server select? That is the only place that I've ever really had issues with exiting the game from.

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