(Before giving the scale, I can talk to him.) The following phrase[is lost] is displayed after obtaining EPIC, but I can not hear the story because the faction has down.
They changed the Shaman 1.0 quest a few years ago to reset your Truespirit faction upon final turn-in, not sure why, maybe to stop MQing? But it causes you to miss out on the lore text at the end because the NPC insists you should still have max Truespirit faction to talk to him.