DB's August patch DELETED my house and 700+ items. Fought with them for a month with very poor communication. When they finally did something, I got some of the items back. (270 of 700). Raised a ticket for the balance of the items. They keep closing it claiming it is "fixed." I keep re-opening. My second worst is I tried to go all access for 3 months. Wrote numerous messages. They finally after months discovered there was a problem with the billing currency and they fixed it. I predict the next horror story will be fighting for a refund due to them not delivering on any ticket.