I am not gonna troll the team or even make some big statements about owning extra days or whatever. I am seriously disappointed by the lack of customer service acknowledgment. Yes this is a 20 year old game, yes the code is old and whacky, yes the system have flaws and yes the team is most likley severly overworked and most likely underpayed but from just a simple CS point of view. Why would you not do something to acknowledge the cluster the last few days has been. I use to work in PR, good will actions can cost you nothing, but give you huge returns. Example - you planned to do a bonus event for the weekend. Change the narrative, example: We planned to start our memorial day bonus event on Friday, but due to the issues we are going to extend it to start tomorrow and end at noon on Wednesday when the new servers launch. While this doesnt fix all the issues, we hope that this helps deal with some of the players frustrations. Thank you for playing our game! This would cost you almost nothing, players would see you making a change to aknowledge a serious issue. Could have been a feather in the cap instead of creating another issue with player base. Happy to connect Darkpaw with some true PR professionals I know.