Hello residents of Norrath! We have been seeing an increased amount of contacts after today's update in relation to a crashing issue some players are currently encountering on the character select page. In order to determine the cause of this issue we would like players who are experiencing this issue to try a couple of things to fix the issue and possibly provide us with some additional information for review. (So far we have been seeing this issue only with Windows XP users. If you are encountering this issue using a different operating system please let us know right away.) The first thing we would like you to do is ensure that you currently have the Microsoft Visual C++ 2005 Redistributable Package installed on your system. For a 32 Bit OS: http://www.microsoft.com/en-us/download/details.aspx?id=3387 For a 64 bit OS: http://www.microsoft.com/en-us/download/details.aspx?id=18471 The next thing we would like you to do is go to your EverQuest directory and delete the following files: defaults.ini eqclient.ini eqgame.exe EQGfx_Dx8.dll EQGraphicsDX9.dll eqlsClient.ini eqmain.dll Once the files have been deleted, open the EverQuest launcher, log in, and click the Advanced Tools button (the small button with gears on it) in the lower left hand corner of the launcher. From there click Validate Game Assets > Validate and try accessing the game once the validation process has been completed. If your crashing problem persists please open a support ticket with us ( at http://help.station.sony.com/app/answers/detail/a_id/28939 ) including: Your dxdiag and msinfo files (instructions on how to make them are in my signature) A copy of the debug.dmp file located in C:\Users\Public\Sony Online Entertainment\Installed Games\EverQuest\Logs (by default) We will keep you posted on any new updates to this issue as we get more information. Your assistance is greatly appreciated!