It's common in business to provide a RCA* to your clients whenever there is downtime of their paid services. If not the true RCA, at least a statement with some fluff that the RC has been A and steps are actively being taken to remedy the situation. Mangler has gone down 13 times in the previous 23 days by someone's accounting. I know this week alone it has happened quite a bit. I am fairly certain there is a capacity issue with everyone sheltering in place, or there is a process hanging that causes the cluster to need a reboot. Universal chat going down is the first sign that a crash is imminent, about 15 minutes before it actually happens. The zone you are in can still be active - mobs can die and loot can be attained. A few minutes later, visitors to Server Select will see the server is Down, and then Locked. A few minutes later anyone still in world will be disconnected - presumably when the cluster is rebooted. When the server comes back up there is likely a rollback of the previous 20 minutes. Please, suits at Darkpaw - or the stockholders of same - encourage communication of the RCA before this turns into more of a PR nightmare for your 20th Anniversary server -- and please fix it before Aradune is released. *RCA = Root Cause Analysis for those outside of tech or sales or support.