Referenced Memory-Could not be read

Discussion in 'Player Support' started by Mineth, Nov 13, 2012.

  1. Mineth New Member

    The exact Error i'm getting is "The instruction at 0x6099fb1e referenced memory at 0xfffffffc. The memory could not be read.

    This is a fresh install of the game and I'm not entirely certain where to go from here. I hit play and can't make it even to server select. I spent some time googling but to no avail. Any help, or suggestions would be appreciated.
  2. Mineth New Member

    Reinstalled yet again completely anew this morning. On the verge of giving up.
  3. TSR-SeanF Augur

    In order to resolve this issue please follow these steps:

    1) Open the EverQuest launcher and access the Advanced Tools menu by clicking the button in the lower left-hand corner area of the launcher.

    2) Click Game Configuration.

    3) Click Next twice until you are at the Engine Settings section. Here you will see a resolution drop down menu. Set the game's resolution to 800x600.

    4) Try entering the game again. You should no longer encounter this message. You may need to go back and try a few different resolution settings to find one you are comfortable and will not crash the game.
  4. bitefiends Elder

    I did a search and perhaps this guys solution may help while its not the exact instruction string its similar

    fix for error I was getting on my laptop: The instruction at 0x034e553e refernced memory at 0xfffffffc. The memory could not be read. this error is usually caused because the video settings on the laptop are too high resolution for the game, set yours on your laptop to 1024x768. start up the game and it will work, you can reset higher if in game it allows you to. like everquest has a setting in the options window. i have been fighting with this forever on my laptop and it finally came to me. was a problem i had on my desktop where the setting in game was too high for the monitor.

    You can lower the settings of EQ on the patcher, the cog like icon bottom left just under the adverts erm information providing clips i mean

    Also do you have dx9c installed there used to be a link on the old forums to the download at microsoft.

    Have you got your latest graphic card drivers?

    Hopefully these may be of some help if not a few more detials about your computer would be fab .. also on the forums should be what to post so more detialed help can be given

    hehe TSR Seanf got there while i was typing

  5. Mineth New Member

    [Tue Nov 13 12:34:01 2012]00000:Starting EverQuest (Built Nov  8 2012 21:31:35)
    [Tue Nov 13 12:34:01 2012]00001:EverQuest Configuration Type: RELEASE_NON_AVATAR
    [Tue Nov 13 12:34:01 2012]00002:Timezone: UTC-8h00m
    [Tue Nov 13 12:34:01 2012]00003:Loading graphics DLL.
    [Tue Nov 13 12:34:01 2012]00004:Parsing INI file .\defaults.ini
    [Tue Nov 13 12:34:01 2012]00005:INI file .\defaults.ini loaded.
    [Tue Nov 13 12:34:01 2012]00006:Parsing INI file .\eqclient.ini
    [Tue Nov 13 12:34:01 2012]00007:INI file .\eqclient.ini loaded.
    [Tue Nov 13 12:34:02 2012]00008:Graphics DLL Configuration Type: GraphicsDLL9
    [Tue Nov 13 12:34:02 2012]00009:Graphics DLL Version 2.00.66298
    [Tue Nov 13 12:34:02 2012]00010:Initializing timers.
    [Tue Nov 13 12:34:05 2012]00011:Checking critical files.
    [Tue Nov 13 12:34:05 2012]00012:Initializing WinSock.
    [Tue Nov 13 12:34:05 2012]00013:Enumerating 3D devices.
    [Tue Nov 13 12:34:05 2012]00000:Found adapter #0 - NVIDIA GeForce GTX 560M        (
    [Tue Nov 13 12:34:05 2012]00001:Found adapter #1 - Intel(R) HD Graphics 3000 (
    [Tue Nov 13 12:34:05 2012]00002:Adapter #0 - NVIDIA GeForce GTX 560M        :
    [Tue Nov 13 12:34:05 2012]00003:32Bit = 1, D32 = 0, D24 = 1, D16 = 1
    [Tue Nov 13 12:34:05 2012]00004:16Bit(565) = 1, D32 = 0, D24 = 1, D16 = 1
    [Tue Nov 13 12:34:05 2012]00005:16Bit(1555) = 0, D32 = 0, D24 = 0, D16 = 0
    [Tue Nov 13 12:34:05 2012]00006:Adapter #1 - Intel(R) HD Graphics 3000 :
    [Tue Nov 13 12:34:05 2012]00007:32Bit = 1, D32 = 0, D24 = 1, D16 = 1
    [Tue Nov 13 12:34:05 2012]00008:16Bit(565) = 1, D32 = 0, D24 = 1, D16 = 1
    [Tue Nov 13 12:34:05 2012]00009:16Bit(1555) = 0, D32 = 0, D24 = 0, D16 = 0
    [Tue Nov 13 12:34:05 2012]00014:Initializing keypress handler.
    [Tue Nov 13 12:34:05 2012]00015:Loading keyboard tables.
    [Tue Nov 13 12:34:05 2012]00016:Creating window.
    [Tue Nov 13 12:34:05 2012]00017:Checking display driver version.
    [Tue Nov 13 12:34:06 2012]00018:Activating window.
    [Tue Nov 13 12:34:06 2012]00010:CRender::InitDevice: Using 16bit 565 mode.
    [Tue Nov 13 12:34:06 2012]00011:CRender::InitDevice: Using vsync 0.
    [Tue Nov 13 12:34:06 2012]00012:CRender::InitDevice: Using 24bit depth buffer with 8 bit stencil.
    [Tue Nov 13 12:34:06 2012]00013:CRender::InitDevice: HardwareTnL Enabled. 
    [Tue Nov 13 12:34:06 2012]00014:Using hardware vertex shaders.
    [Tue Nov 13 12:34:06 2012]00015:CRender::InitDefice:  Failed to create device with error 8876086A.
    [Tue Nov 13 12:34:06 2012]00016:CRender::InitDevice: Failed 24bit Z with 16Bit Color, Retrying with 16bit Z.
    [Tue Nov 13 12:34:06 2012]00017:CRender::InitDefice:  Failed to create device with error 8876086A.
    [Tue Nov 13 12:34:06 2012]00018:CRender::InitDevice: Retrying without lockable backbuffer.
    [Tue Nov 13 12:34:06 2012]00019:CRender::InitDefice:  Failed to create device with error 8876086A.
    [Tue Nov 13 12:34:06 2012]00020:CRender::InitDevice: Using Software Vertex processing.
    [Tue Nov 13 12:34:06 2012]00021:CRender::InitDefice:  Failed to create device with error 8876086A.
    [Tue Nov 13 12:34:06 2012]00022:CRender::InitDevice: CreateDevice failed.
    [Tue Nov 13 12:34:06 2012]00000:Parsing INI file ./eqlsUIConfig.ini
    [Tue Nov 13 12:34:06 2012]00001:INI file ./eqlsUIConfig.ini loaded.
    I attempted Every Resolution setting under Game configuration with no positive results. Changed my resolution setting via the laptop and had no results. the above is what the patcher logged, Honestly speaking, i have no idea what it means.
  6. Mineth New Member

    Out of desperation, I'm going to link my DxDiag. If any further information is required please let me know.

    System Information
      Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
              Language: English (Regional Setting: English)
    System Manufacturer: Alienware
          System Model: M17xR3
                  BIOS: InsydeH2O Version 1.0 A09
              Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
                Memory: 8192MB RAM
    Available OS Memory: 8140MB RAM
              Page File: 2981MB used, 13295MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
      User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
        DxDiag Version: 6.01.7601.17514 64bit Unicode
  7. Thragtusk New Member

    I'm having same problem after my dell ran a windows update on the graphics card. I have also tried to change the resolutions but that has not helped.
  8. TSR-SeanF Augur

    In the case that changing the game resolution did not resolve your issue you may have a series of corrupted files in your EverQuest directory that need to be re-created by the patcher. You may want to make backups and then delete the following files:


    Also, back up the character configuration files by following these instructions:

    <CharacterName>_<ServerName>.ini (example jack_bristlebane.ini)
    UI_<CharacterName>_<ServerName>.ini (example ui_jack_bristlebane.ini)

    One or more of those files may be corrupt, causing these issues.

    If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

    In the case that your issues persists please feel free to open a support ticket with us for further assistance.
  9. Mineth New Member

    Disabled the use of Vertex shaders via the .ini and had no problems logging in. I appreciate the help given by everyone.
  10. Sarkaukar Augur

    Please post the dxdiag from the top, as shown to pass the sound card section.

    I would look at downloading video card driver from Nvidia, uninstalling the current one via Add/Remove Programs then install the new one. Windows installation video card drivers have generated issues in the past and not just with EQ.

    The reason the disabling the vertex shaders is that EQ is passing the work of rendering EQ from the video card/ GPU memory to the CPU/system memory. They still need to be drawn, just the work is being passed on. It is basically a workable bandaid until another 3D graphics program runs into issues.

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