Ragefire Update Thread

Discussion in 'Time Locked Progression Servers' started by Roshen, May 20, 2015.

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  1. Roshen Brand Manager

    Hey guys,

    The team is still hard at work resolving the issue where some players are starting at level 50. It will be at least a few hours until Ragefire is ready.

    To Wipe or Not to Wipe... That Is the Question

    We're exploring the option of wiping the server. The benefit is it gives everyone a clean slate. The disadvantage of a wipe is it also clears all Marketplace purchases on the server.

    If we do move forward with a wipe, it'll take some time to replace all purchases for players. Players will also be able to get a full refund for Marketplace items they don't want through customer service by using /petition in-game.

    If we need to wipe, we'll be able to reset character claims. No one will lose any beta bags that they already claimed on this server.

    Edit: 7:35PM PDT - Wipe confirmed, and we're moving forward with internal testing for the 'insta-level-50' bug.

    We'll open this up to small groups of players if internal testing goes well. Holly's tweet on this topic.

    Edit: 8:25PM PDT - We're going to start opening up the server to a few players at a time, to see if everything is good to go. Goal is getting Ragefire ready ASAP.
    Trosh, Dakotawolf, Brahnagan and 24 others like this.
  2. Roshen Brand Manager

    Edit: 9:10 - Raising the server cap a few hundred at a time. We appreciate everyone's patience!

    (More updates here if needed)
    Dakotawolf likes this.
  3. Roshen Brand Manager

    Update 9:20PM Pacific: We won't bring Ragefire up again to the public tonight.

    The team is working on the issues affecting this server (ie, why some characters start at level 50).

    We'll have another update for you guys tomorrow, once we know more.

    We appreciate EVERYONE'S patience as we work to address the issues with Ragefire.
  4. Roshen Brand Manager

    10:45AM, May 21 - Getting ready to open the servers for another test.
    Faldy, Renfail, Rimamok and 2 others like this.
  5. Roshen Brand Manager

    Update 11:15AM, May 21 - Ragefire down. Up again for more testing in ~30mins
    Faldy likes this.
  6. Roshen Brand Manager

    Update 11:28AM PDT, May 21 - Ragefire UP! More testing. Come help out if you're free.
    Faldy, Renfail and Elkay like this.
  7. Roshen Brand Manager

    Getting close to having an ETA for the server launch. Stay tuned!
    Zujilli, Vexen, Vaclav and 5 others like this.
  8. Roshen Brand Manager

    Update May 21, 3:50PM PDT - Bringing Ragefire down. Got all the info we need from the test, and we appreciate EVERYONE that's been logging on to help.

    Our next steps are moving towards the server wipe.
  9. Roshen Brand Manager

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