Question: When Ya'll Gonna Fix AB?

Discussion in 'The Veterans' Lounge' started by Nekk, Jun 14, 2018.

  1. Nekk Elder

    Seriously, can we at least get an eta or something on the status of the AB server?
  2. slayerofbats Augur

    I wanna play on it but I think they wont fix it and will just stick with US servers.
  3. Yinla Augur

    If that's the case, they need to move the Euro server to the US. Getting sick of this substandard service.
  4. Silver-Crow Journeyman

    Yeah i suspect there's a coding fix in the offing.

    # Version 0.1
    # Fixes issues with AB server.
  5. Waring_McMarrin Augur

    Hludwolf likes this.
  6. Zhaunil_AB Augur

    They must've heard you across the lake and as Waring said, have finally posted an update and a different status message.
    TBH i was already sick during last year and for most of this year, when we suffered the bad chat-lag.
    But recently, THAT has at least been mostly gone.
    **** happens, and if we take Hludwolf's post at face value (no reason not to imo) it's even beyond their direct control.
    Frankly, i still prefer to "suffer" some temporary issues than having the server and all moved to the US for more than a temporary "fix" for anything - because as lax EU laws tend to be (in comparison to what they should be and are in some member-countries), they still far more strict and customer-friendly than in the US.

    And in THIS case, the "substandard service" seems to be rendered by the dutch.
    So let's boycott those greenhouse tomatoes, or demand compensation in the form of some voucher for our next visit to some coffee shop (before the rising sea level puts an end to the only good dutch thing!) :)
  7. IblisTheMage Augur

    We can blame the dutch?

    Neuke in de keuke, that is awesome!
  8. Yinla Augur

    I like the Dutch, they call chicken, Kip. :)
  9. Nennius Augur

    Which begs the question of why it hasn't already been moved. You folks on AB have been forced to tolerate substandard service for years. Is there a contractual, or legal, reason it can't be moved?
  10. AB_H'Sishi Augur

    Nennius: In fact, they offered us something like that last year - a free move to another server of our choice. But they didn't expect how stubborn EU players can be :D - we refused to move.
  11. Roxxlyy Community Relations

    If you haven't yet heard, here was a hardware failure last night in our EU data center that caused these issues. I don't have an ETA to share yet, but the team has been working on it through the night and is still in the process of repairing things.
  12. Nennius Augur

    I will then rephrase the question. Why not move the entire population of AB to a server that actually runs well instead of breaking up the population? If they are fixing a proven defective system it seems like throwing good money after bad.
    Yinla likes this.
  13. Zhaunil_AB Augur

    It's still the wrong question, really.
    The issue we have had with AB weren't with the hardware, they were - by their own admission - architecture-related.
    (i.e. re-routing all chat from the EU to the US for analysis and back, together with what looked like a undersized chat/queue software product.)
    AB ran fine during TBM, when i returned, and started with these serious issues sometime during EoK farming iirc and those issues lasted until not too long ago.
    The chat-related issues WERE mostly gone, and they DID finally work on them and apparently solve them too (probably at the "cost" of some other servers now experiencing similar issues, but that's still down to the undersized software from my point of view, which is an outside one so it must be taken with LOTS of salt).

    AB being in the EU has several advantages, one of them being a low ping (and it matters somewhat, even if EQ isn't exactly a shooter the difference between a 40ping and a 200one might be "not game-breaking" but it is there and noticeable) and another are indeed some legal issues.
    (It'd be interesting to know what a german/european data privacy officer would have to say to their architecture, but that's a different matter)

    In short:
    European customers, revenue generated in the EU, EU-based service - adds up in my book.
    Now just what's missing is that ALL US companies operating in the EU also pay taxes here *looks especially but not exclusively at the apples, googles and facebooks*...
  14. slayerofbats Augur

    I don't think EQ customers are entitled to anything though.
  15. Zhaunil_AB Augur

    lol... we certainly are.
  16. Yinla Augur

    They offered us the move, but couldn't guarantee we wouldn't have the same problems on a new server.
  17. Roxxlyy Community Relations

    We were able to successfully bring up some of the other EU servers that went down and are working to get AB back up now. Still no ETA, but we're moving much closer to having things back up and running.
  18. Sissruukk Augur

    A pox on you and your taxes *tosses a crate of tea over the side*
  19. Zhaunil_AB Augur

    That may still work for the brits, but in order to hurt US you'd have to throw bananas overboard instead. Or coffee :)
  20. Yinla Augur

    Hey, this brit would rather have rum!

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