Been noticing a LOT more incapacitated (so unusable) agents lately. Just assumed it was part of the last overseer nerf/changes. However, for the first time I clicked over to the agent list to check on an agent I felt had been incapacitated way too long. And I see it is listed at 0 hours 0 minutes 0 seconds left. Also notice like 20 other agents with the same. I had clicked on one, and was scrolling down looking at the list, and noticed a message popped up under the character photo saying clearing incapacitation. Then it was now available to use. Did that to about 20 agents, all of them became available after I clicked on them and waited about 4-5 seconds. Checked other accounts, ALL had this issue. So whatever mechanism is in place to release agents once their incapacitation timer runs out is bugged since the last patch, and agents are just staying permanently incapacitated unless you manually click on them and wait.