A bunch of us who spent money on DBC solely to buy Agent packs in the store for the new Overseer finally received a response in regards to refunds. DBG is refusing to refund any purchases (or even the DBC itself) as per their terms of service and recommended we bring our concerns to the forums . I completely understand this in normal situations. However this situation feels much different. You launched a new feature that had a pay to win aspect in it. People spent money thinking they would be able to enjoy this new system and benefit from it. After they had spent money on this system, DBG deemed those rewards were too powerful and not tuned correctly. In making their changes they removed a lot of peoples desire to spend money on a system that really did not provide much of a reward. Many of us would never have spent money on what the system is now if it had been originally launched this way. Changing rewards for a system that people invested money into feels very sketchy, dishonest, and unethical. I will use my example from another thread. Imagine if DBG sold a 60min 100% exp potion for 2000 DBC. After people had bought 10 of them and used a few, DBC decided that it was too good and changed it to only be a 25% potion. You would now be left with a bunch of potions that have little use and you would never have spent money on in the first place. I implore the DBG to actually do something about this. Either make the system useful or refund peoples purchases. Because at this rate you have a customer who spends hundreds of dollars a year on your products that will probably never spend another cent with the company based on its behavior here.