Friend recently received a 7 day suspension and a 14 day suspension over the past 4 weeks or so. He couldn't get any information out of DBG as to why. Just the mentioned responses above. He only plays one account so the "cheating" and 'True Box" rule breaking was very shocking to him. He shrugged off the first suspension as a mistake by DBG and the fact he couldn't get anywhere with DBG. But now that he has been suspended for 14 days guildies discussed why it may be that he is getting suspended. Come to find out he started working remotely from home in these days of covid and they installed vpn software so he can remote into his work. BAM there you have it! He had been logging into to do work stuff while playing eq. Its very very poor customer service on the part of DBG not to help people figure out why these suspensions are happening.