This is a shared account that my friend lets me borrow, But my MAIN account (Ecaiiaw) has been suspended for a ridiculous reason that cant even be proven true. I was looking to sign on around 2pm EST only to notice my account has been suspended for "Cheating". After staring at my screen in complete shock, I immediately signed on my friends account name just to submit a ticket because you're unable to submit one yourself. So after checking up on my ticket I received a FINAL message that this matter has ben resolved and the investigation is now closed. I felt the need to post on the forums to TRY and reach out to a GM over this MISTAKE!!! The reason why I was suspended was for violating your "Truebox rule-set". This was said in another Ticket by GM "Woebot". The GM I was dealing with in MY ticket was GM Emwon, customer service director at Daybreak. His explained very little to me as to why my account was suspended. He said.. "We do not disclose our findings in these cases as doing so could enable 3rd parties to better circumvent detection, however we are confident the account was not suspended in error. This is complete nonsense. I have ONE account. ONE character being played at a time. On ONE PC.. This is a mistake! I have 3 characters on ONE account, Ecallaw, Echolaw, and Sneaks. I assure you not ONE TIME was any of these characters on at the same time. Please explain to me how your "findings" found that I violated "Truebox rule-set" when I DONT TRUEBOX.... Its ONE account!!! What frustrating about this is two things... 1. Receiving VERY limited information as to why my account has been suspended and not having some sort of conversation with a GM over this matter. You get this quick response stating "this matter was not in error, this issue is now closed" 2. The other issue I have is in this server, I have encountered many many Necros that have multiple accounts with similar names CAMPING one area over and over and over... to make Kronos for themselves and sell them on 3rd party sites. I've personally seen names like "Necrobot, Bardbot, Pallybot, Druidbot"... just as an example but yet, someone who has ONE account, ONE character... playing the game as a legitimate account with ONE character at a time is somehow violating "Truebox rule-set". This is huge mistake. HUGE! This needs to be looked into a lot more then what has been said back through tickets. I need more of an explanation. I have to sit out 7 days for doing NOTHING WRONG! If I cant even have a conversation with a GM then I am completely done with this game. I'm over it. Countless "bots" running around your servers taking advantage of the system with 3rd party software programs and you ban the 'little guy'. What is this nonsense?! Please, someone look into this more. Please allow me to explain how I play off of one laptop and use only ONE account. I don't TRUEBOX!!!!