Missing Characters

Discussion in 'Player Support' started by eibmoz, Oct 10, 2017.

  1. eibmoz New Member

    Hello
    I just logged into my account after a year or so of not playing. I was shocked to find my necromancer Eibmoz is gone as well as my druid Golany. I have checked every server including erossis-mar the server my characters were last on. Please help me, I have played this account for roughly 12 years. I submitted a ticket but have not heard anything back as of yet. Thanks in advance for the help.
  2. Roxxlyy Community Relations

    Submitting a ticket was the right move - the CS team should be getting back to you before you know it!
  3. kexor New Member

    Timeline for when Daybreak lost my character so you can know what to expect.
    2016, when transfering between accounts
    me: 12sept transfer initiated
    dbg: 12sept reply that transfer complete
    me: 13sept ticket that char still missing
    dbg: 14sept investigation email and i get 3 extra days of membership
    dbg: 16sept reply that char is restored
    me: 16sept ticket character still missing
    dbg: 21sept reply that char is restored
    me: 21sept ticket character still missing
    dbg: 22sept reply char is restored
    me: 22sept ticket character still missing
    dbg: 28sept reply char is restored
    me: 01oct ticket char still missing
    dbg: 05oct reply char is restored
    me: 05oct This time its true! The character is restored

    Of course i got my 3 days of free membership:)

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