With so many people coming to play this wonderful game only to experience this as their first or first in a long time interaction with EQ this is so sad. I got all my friends together in a Facebook chat group and talked up EQ like it was the greatest thing ever. I got half a dozen people to sign up for all-access memberships (Several people who have never played EQ before, EVER) and we've all been trying to log on for the past 7 hours... One of us have been able to get on. I wish they would have better prepared to show these returning and new customers a good time. Unfortunately bad experiences tend to mean more than good ones, and this certainly wasn't a good one.