Ok, let's throw a wrench at this whole scenario that will lead to less "Customer Service" from your CS department. Let's say 54 people are in a raid encounter with a 6 hour up time on the expedition, it is a new event, still learning stuff, the event itself takes about 2 hours to do because of mechanics built into it (Triunity). First couple/three times your guild wipes after about an hour or 2 leading to an eventual win with about 6 minutes remaining before the expedition collapses. Event drops quite a bit of loot, no way you can do bids if in a DKP guild or decide loot if in a merit guild so guild leader loots all and bids are held after the expedition collapses and the loot gets sorted out via petitions. Now that is not a valid option now is it? Maybe expand expedition up time to 12 hours if you are going to straight up decide that CS is not going to handle loot redistribution for whatever whim that decision was made over? Just does not seem like much thought went into this decision (besides it will reduce our workload, therefore reducing our workload which will lead to less cost, doubt these CS reps clock out and go home if they have no tickets to answer do they?) nor was any type of customer input sought before making such a decision? We all know things have been tough around ya'll's offices, but please reconsider, would rather have to wait to get a petition answered than just totally denied.