Lost Loyalty Points

Discussion in 'Player Support' started by StubieOfXegony, Nov 8, 2018.

  1. StubieOfXegony New Member

    Hello,
    After the servers came back online on Wednesday, 11/7, I noticed that on both my accounts my Loyalty Points were reset to 0.
    Did anyone else have this? Is DBG planning a resolution?
    Thanks
    Stubiex of Xegony
  2. Dreadmore Augur

    Yes, quite a few people had this and there were quite a few threads created. Seems like they have been deleted, but no, you're not alone. Don't know about a resolution, but probably best to put in a support ticket.
  3. Corwyhn Lionheart Augur

    Any time issues like this happen. Loyalty, krono, aa, days left of All Access, number of expansions owned etc shows zero or is unavailable it is never that they have been set to zero but that there is a server connection issue. Which I believe turned out to be the issue here.
    Gyurika Godofwar likes this.
  4. StubieOfXegony New Member

    Got it. Actually, Corwyhn seems to be correct... my points are now showing correctly.
  5. Geroblue Augur

    Yes, this kind of problem does get fixed. I noticed it this morning, but I knew the forum, etc. servers were not online.

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