QA In Progress Losing mouse, repeatable

Discussion in 'Bug Reports' started by Koryu, Oct 29, 2019.

  1. Graytis Journeyman

    I've had this happen numerous times during raids. It doesn't happen every time I purple, but often enough to be really annoying and unable to fulfill my raid role until fixed (zoning or camping out and back in has always fixed it for me).

    I know the intermittent problems are the hardest to fix. I don't know what the specific confluence of conditions is that causes this, but can confirm we've been calling it "the purple bug" since it's been happening, as purpling definitely seems to be the trigger for it once whatever other mysterious conditions are met.
    Barton, minimind, Bigstomp and 2 others like this.
  2. Ratalthor Developer

    Reopened after merging it with another thread. We'll take another look to try and reproduce this issue.
    Duder and Skuz like this.
  3. Mesil Journeyman

    Happened to me today on beta server, purple, got healed, could not use mouse for quite some time.
  4. Natal Augur

    This annoying bug has been present for a long time. Basically if you purple and get healed back to life on raids, there is a chance that the mouse will no longer respond until you either die or zone. I have had the mouse resume working after the raid event was beaten on one occasion, if that helps. It appears that the client thinks you are still in hover mode sometimes after being healed, so mouse clicks do nothing (the cursor still moves around as normal, but can't click anything). Keyboard commands still work, it is just mouse clicks that are inactivated until you die, zone or the event ends.
  5. Ratalthor Developer

    Some info that might help:
    • Are you playing in full screen or windowed?
    • How many monitors are you using?
  6. Fezagorn Apprentice

    Windowed Mode.
    2 monitors.
  7. Dardac New Member

    Windowed mode & single screen for me. Happens almost whenever I "purple" and survive.
  8. Duder Grand Poobah Troll

    Windowed mode, 1 monitor. I am able to swap to a different char and click on them just fine.
  9. Nolrog Augur

    This has happened to me a couple times. I could still do stuff with the keys but not with the mouse. Tried unplugging the mouse and plugging it back in and nothing.

    I always play in windowed mode, 1 monitor. Beastlord on phini if that matters. . . .
  10. Heartland Augur

    My experience when I've had it happen to me is that it clears up after a number of minutes.
    I think the game tells our client we're dead and to not allow interaction with objects. Once the resurrection timer that the client thinks is running expires it unlocks again reverting to normal.
  11. Moege Augur

    Windowed mode
    1 monitor
  12. Skuz Berserker Logic: Kill everything.

    Have had this happen too, purple clubbed, recovered, mouse no longer working.

    2 screens in use, EQ being played in windowed mode.

    For me the "purple club recovery" that triggers this is a short-snap/brief one where I am really close to dead & rapidly healed, or only being just inside delay death territory - less than 1 tick.
    Longer amounts of time in delay-death mode do not seem to trigger the problem.
  13. Tegila Augur

    Had this several times as well, same circumstances. For those that are /q...why? You can type /camp and get back in game faster.
  14. Skuz Berserker Logic: Kill everything.

    Happened to me again yesterday on GMM 3, went into delay death, got a heal & bugged forcing me to camp out & back in mid event, pretty annoying.
    Duder likes this.
  15. Moege Augur

    /reload does bring back the mouse, just takes a long time and that could be a disaster when you are in combat.
  16. Duder Grand Poobah Troll


    [IMG]
    Skuz likes this.
  17. Moege Augur

    LOL would behoove me to doublecheck eh. Social button is named "reload ui" sad that I even need that.

    /loadskin default
    or
    /loadskin customUIname
    Rondor and Duder like this.
  18. Gialana Augur

    I noticed this seems to only happen if I'm spamming a mouse click on something which can be activated when I am knocked unconscious and am only unconscious for a short time. For instance, on my paladin, I might be spamming the Thwart Rk. II hotkey in my combat abilities window. Then, no matter where I click my mouse on the screen, I can see the animation attempting to depress the Thwart hotkey. If I move my mouse to the Thwart hotkey and click the mouse, that ability activates. But afterwards, everywhere I click on the screen still tries to activate Thwart until I zone or reload the UI with /loadskin.

    This has also happened when I've been spamming the Expiation Rk. II gem in my spell bar. After I regain consciousness, Expiation is then the only spell I can cast. There is no animation when I click somewhere else on the screen, though.

    In all cases, I'm always playing in windowed mode.

    I was able to reproduce this bug twice about 40 minutes ago, and 4 other attempts failed, so I'm not sure of the exact steps that will reproduce the bug. You may have better luck if you can control when the incoming damage will cause unconsciousness. Maybe lava would have worked better.

    I took a paladin and wizard to the arena. These 2 accounts were loaded on 2 different computers (both in windowed mode).
    Paladin knocks down wizard's health to around 20%.
    Then paladin switches to hand-to-hand to hopefully avoid an outright kill.
    When wizard appears to be on the verge of unconsciousness, the wizard spam clicks the spell gem for Quiet Harvest and hopes that she will quickly be knocked unconscious.
    Very shortly after the wizard is unconscious, the paladin heals the wizard with Burst of Wakening Rk. II.
    I believe the wizard was spam clicking the spell gem until after she was again conscious.
    The wizard can now only cast Quiet Harvest with the mouse. All other mouse clicks do nothing.
  19. Gialana Augur

    Last night I did some more testing using lava in Gorowyn. I still used the paladin and wizard in windowed mode, loaded on separate computers. When I talk about the mouse locking in this post, I mean the expected action from a mouse click does not happen unless the cursor is on whatever was being cast or activated when the character fell unconscious. These are the steps I tried to take each time:
    1. Wizard swam around in the lava near -870, -1660, -290 until she started taking damage, which was 7709 every second or so.
    2. After the wizard's health dropped below 7709, she started repeatedly clicking on the spell gem for Quiet Harvest.
    3. After falling unconscious, the wizard clicked the spell gem at least one more time.
    4. The paladin healed the wizard so that she didn't die. The wizard tried to stop clicking the spell gem before the heal landed.
    5. The wizard swam out of the lava and tried casting other spells with a mouse click or selecting a different target with a mouse click for 20 seconds to a minute.
    6. When the mouse click locked, the wizard reloaded her UI with /loadskin, made sure the mouse was working correctly, and went back to the first step.
    After a few failed attempts, I had a string of around 4 out of 5 where my mouse locked. However, I forgot to turn on logging, so I repeated the tests around 10 minutes later. This time, I couldn't get the mouse to lock reliably, so I took another break for 10 minutes.

    I've pared down the log files, removing most of the lava damage messages except the couple before I fall unconscious and any after that point. I've also removed all of the "YOU are burning!" messages. I have logs for 5 tests which locked my mouse, 6 tests which didn't lock my mouse, and 3 that seemed to lock my mouse for only a couple seconds. I was hoping to post the logs in collapsible boxes, but that doesn't appear to be an option, so I'll only post 2 for each scenario.

    I looked for patterns among the various scenarios, but I couldn't find much. There were 4 times where I missed the timing, usually because of lag. In those 4 cases, I didn't start clicking the spell gem until after I was unconscious. Three times, it appeared my mouse locked for a few seconds only, and once the mouse didn't lock.

    First are logs where my mouse locked:

    [Wed Feb 17 20:02:30 2021] Your Location is -884.35, -1675.96, -297.28
    [Wed Feb 17 20:02:58 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:02:59 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:02:59 2021] You have been knocked unconscious!
    [Wed Feb 17 20:02:59 2021] You begin casting Quiet Harvest.
    [Wed Feb 17 20:03:00 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:03:00 2021] The light of sunrise restores you.
    [Wed Feb 17 20:03:00 2021] Gialana healed you for 156525 hit points by Burst of Wakening Rk. II. (Critical)
    [Wed Feb 17 20:03:00 2021] You are conscious again!
    [Wed Feb 17 20:03:00 2021] Your Quiet Harvest spell is interrupted.
    [Wed Feb 17 20:03:01 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:03:23 2021] You begin casting Quiet Harvest.
    [Wed Feb 17 20:03:24 2021] Your Quiet Harvest spell is interrupted.
    [Wed Feb 17 20:03:43 2021] You tell your party, 'mouse click is locked. Can only cast Quiet Harvest.'

    [Wed Feb 17 20:26:21 2021] Your Location is -876.33, -1673.37, -297.39
    [Wed Feb 17 20:26:47 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:26:48 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:26:49 2021] You begin casting Quiet Harvest.
    [Wed Feb 17 20:26:49 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:26:49 2021] You have been knocked unconscious!
    [Wed Feb 17 20:26:50 2021] The light of sunrise restores you.
    [Wed Feb 17 20:26:50 2021] Gialana healed you for 76180 hit points by Burst of Wakening Rk. II.
    [Wed Feb 17 20:26:50 2021] You are conscious again!
    [Wed Feb 17 20:26:50 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:26:50 2021] Your Quiet Harvest spell is interrupted.
    [Wed Feb 17 20:26:51 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:26:53 2021] You were hit by non-melee for 11 damage.
    [Wed Feb 17 20:26:53 2021] YOU were injured by falling.
    [Wed Feb 17 20:27:17 2021] You tell your party, 'mouse click is locked'

    And here are two cases where the mouse didn't lock:

    [Wed Feb 17 20:05:57 2021] Your Location is -870.27, -1666.28, -295.05
    [Wed Feb 17 20:06:14 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:06:15 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:06:15 2021] You have been knocked unconscious!
    [Wed Feb 17 20:06:15 2021] You begin casting Quiet Harvest.
    [Wed Feb 17 20:06:16 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:06:16 2021] The light of sunrise restores you.
    [Wed Feb 17 20:06:16 2021] Gialana healed you for 147428 hit points by Burst of Wakening Rk. II. (Critical)
    [Wed Feb 17 20:06:16 2021] You are conscious again!
    [Wed Feb 17 20:06:17 2021] Your Quiet Harvest spell is interrupted.
    [Wed Feb 17 20:06:17 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:06:19 2021] You were hit by non-melee for 19 damage.
    [Wed Feb 17 20:06:19 2021] YOU were injured by falling.
    [Wed Feb 17 20:06:30 2021] Your Location is -902.03, -1635.31, -290.27
    [Wed Feb 17 20:06:50 2021] You tell your party, 'this time, my mouse click did not lock'

    [Wed Feb 17 20:07:12 2021] Your Location is -872.86, -1680.37, -294.88
    [Wed Feb 17 20:07:25 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:07:26 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:07:26 2021] You have been knocked unconscious!
    [Wed Feb 17 20:07:26 2021] You begin casting Quiet Harvest.
    [Wed Feb 17 20:07:26 2021] You are bleeding to death!
    [Wed Feb 17 20:07:27 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:07:27 2021] The light of sunrise restores you.
    [Wed Feb 17 20:07:27 2021] Gialana healed you for 152908 hit points by Burst of Wakening Rk. II. (Critical)
    [Wed Feb 17 20:07:27 2021] A holy light surrounds you.
    [Wed Feb 17 20:07:27 2021] Gialana healed you for 8431 hit points by Hand of Holy Wrath VII Recourse. (Critical)
    [Wed Feb 17 20:07:27 2021] You are conscious again!
    [Wed Feb 17 20:07:27 2021] Your Quiet Harvest spell is interrupted.
    [Wed Feb 17 20:07:28 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:07:50 2021] You tell your party, 'again, my mouse click did not lock'

    Finally, here are two of the times where my mouse appeared to lock for only a short time:

    [Wed Feb 17 20:11:11 2021] Your Location is -860.43, -1658.37, -291.86
    [Wed Feb 17 20:11:33 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:11:34 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:11:34 2021] You have been knocked unconscious!
    [Wed Feb 17 20:11:35 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:11:35 2021] The light of sunrise restores you.
    [Wed Feb 17 20:11:35 2021] Gialana healed you for 73440 hit points by Burst of Wakening Rk. II.
    [Wed Feb 17 20:11:35 2021] You are conscious again!
    [Wed Feb 17 20:11:36 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:12:44 2021] You tell your party, 'mouse click seemed to lock for a couple seconds. This time I didn't start clicking the spell gem until after I was unconscious'

    [Wed Feb 17 20:13:05 2021] Your Location is -881.15, -1683.67, -297.43
    [Wed Feb 17 20:13:30 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:13:31 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:13:31 2021] You have been knocked unconscious!
    [Wed Feb 17 20:13:31 2021] You begin casting Quiet Harvest.
    [Wed Feb 17 20:13:32 2021] You were hit by non-melee for 7709 damage.
    [Wed Feb 17 20:13:32 2021] The light of sunrise restores you.
    [Wed Feb 17 20:13:32 2021] Gialana healed you for 180300 hit points by Burst of Wakening Rk. II. (Lucky Critical)
    [Wed Feb 17 20:13:32 2021] You are conscious again!
    [Wed Feb 17 20:13:33 2021] Your Quiet Harvest spell is interrupted.
    [Wed Feb 17 20:14:09 2021] You tell your party, 'this time, the first 2 spells I tried to cast wouldn't. the 3rd did'


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