Seriously between these crashes and log in server outages this is starting to border on services not rendered for money paid.
If you wish to file a complaint about services paid for and not rendered, it's the U.S. Department of Commerce and/or Your state's Attorney General. It has been such an issue on the Cazic Thule server and a few others, it may be time to ask for regulatory assistance in getting what we paid for and are being denied by DBG.