Launchpad was unable to connect. Please check the network connection or try again later. If the prob

Discussion in 'Player Support' started by Jora, Jul 16, 2017.

  1. Jora New Member

    My husband and I were getting the following error for a few days

    "Launchpad was unable to connect. Please check the network connection or try again later. If the problem persists, please visit hpps://help.daybreakgames.com for assistance."

    After doing everything listed in the knowledge database, he tried turning off "Real-Time Scanning" in McAfee and the Launchpad worked. This is re-creatable when "Real-Time Scanning" kicks the Launchpad returns this error message. This is somewhat sad. I'm posting since other people were reporting problems with the Launchpad.
  2. Adagia New Member

    That is good information, thanks. I too use McAfee and intermittently get the same error. When it happens too many times in a row, I launch the game using a shortcut with "eqgame.exe patchme" instead of "LaunchPad.exe".