This cannot be that hard to fix. The hailing trick worked for me but does not work on like the Plushies. Please address this soon. I’d really like to get back to placing NPCs where and HOW I want them.
The hailing fix only works while you are in the guild hall. If you leave and come back they are facing the wall again. If anyone else hails them and leaves it will reset. It is confirmed bug so hopefully they will be rolling out something soon(TM)
I'm experiencing this on an item in our guild hall also - (the guild porter). someone who shall remain nameless (ok it was tabris) picked it up accidentally - one of only 2 people that can do so - grr! - and since we put it back down it won't rotate, only faces one direction, which is conveniently backwards. LOL.
WorkAround... Stand where you want the NPC to face and hail it.. will Turn and face you.. THEN.. edit the NPC's Placement (like move it an inch) They seem to stay that way then.. Worked for me, even after multiple GGH resets..