Game hangs, have to restart pc.

Discussion in 'Player Support' started by blake, Aug 26, 2020.

  1. blake New Member

    I can log in, select server and then after that I get this black screen that wont let me alt+tab out. I have to sign out of my pc and log back in. Any fix?
    Skuz likes this.
  2. Skuz Berserker Logic: Kill everything.

  3. Skuz Berserker Logic: Kill everything.

    If the above doesn't help try the following:

    Run a file check from the EQ Launcher
    (HOW? -

    Download & install a fresh copy of Direct X 9c
    (LINK -

    Download & install the latest C++ runtimes
    (LINK -

    Check what Graphics hardware you are using & uninstall the old drivers & re-install the latest WHQL drivers for it or a new copy of the current drivers if you already have the latest ones.

    Also rarely causes a crash problem but worth doing anyway for better performance is to add eqgame.exe & LaunchPad.exe to your anti-virus & firewall exceptions list.
  4. Troutfest Augur

    Try editing your eqclient.ini by looking for the setting Sound=1 or Sound=True and change it to Sound=0 or Sound=False just to see if its the sound drivers after the latest update.
  5. blake New Member

    I have tried everything above with no result's. Im a little sad since I really wanted my EQ fix.
  6. Skuz Berserker Logic: Kill everything.

    Were you able to play EQ on it previously & it has only recently developed a problem or are you trying to play on a recently acquired machine?

    Windows 10?

    Also some info on what CPU, RAM & graphics hardware your machine has might help.
  7. blake New Member

    Ok I'm dumb, when I installed everything that you listed I unchecked disable fullscreen optimization. I fixed that and now it works. Thank you for the help.
    Skuz likes this.
  8. Skuz Berserker Logic: Kill everything.

    Great, glad you got it working :)

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