Game Crashes with Black Screen after clicking PLay

Discussion in 'Player Support' started by Ramlaen, Jun 26, 2017.

  1. Ramlaen New Member

    Attached is log below, I have tried adjusting resolutions and running in windows xp compatibility mode.

    [Mon Jun 26 08:03:20 2017]00003:Resolution was capped at 1024 x 768
    [Mon Jun 26 08:03:20 2017]00004:Resolution verified 1024 x 768, 32 bits ... diff was 1000 from 0 modes
    [Mon Jun 26 08:03:20 2017]00005:Resolution selected 1024 x 768, 32 bits
    [Mon Jun 26 08:03:20 2017]00005:CRender::InitDevice: Using 32bit mode.

    [Mon Jun 26 08:03:20 2017]00006:CRender::InitDevice: Using vsync 0.

    [Mon Jun 26 08:03:20 2017]00007:CRender::InitDevice: Using 24bit depth buffer with 8 bit stencil.

    [Mon Jun 26 08:03:20 2017]00008:CRender::InitDevice: HardwareTnL Enabled.
    [Mon Jun 26 08:03:20 2017]00009:Using hardware vertex shaders.

    [Mon Jun 26 08:03:20 2017]00010:Initializing render system.
    [Mon Jun 26 08:03:20 2017]00011:Trilinear Mipmapping available.

    [Mon Jun 26 08:03:20 2017]00012:Vertex Shader Version: 3.0

    [Mon Jun 26 08:03:20 2017]00013:pixel Shader Version: 3.0

    [Mon Jun 26 08:03:20 2017]00014:Initializing engine internals.
    [Mon Jun 26 08:03:20 2017]00015:CRender::InitDevice completed successfully.

    [Mon Jun 26 08:03:21 2017]00006:parsing INI file .\defaults.ini
    [Mon Jun 26 08:03:21 2017]00007:INI file .\defaults.ini loaded.
    [Mon Jun 26 08:03:21 2017]00008:parsing INI file ./eqlsUIConfig.ini
    [Mon Jun 26 08:03:21 2017]00009:INI file ./eqlsUIConfig.ini loaded.
    [Mon Jun 26 08:03:21 2017]00023:Fatal error occurred in mainthread! (Release Client #630)

    [Mon Jun 26 08:03:21 2017]00024:Client Version: Jun 19 2017 21:05:02
    [Mon Jun 26 08:03:21 2017]00025:Skin Directory:

    [Mon Jun 26 08:03:21 2017]00026:Graphics DLL Loaded: Graphics DLL Version 2.00.98890
    [Mon Jun 26 08:03:21 2017]00027:Graphics Build Date: Jun 19 2017 21:06:03
    [Mon Jun 26 08:03:21 2017]00028:Video Card: NVIDIA GeForce 210 , 21.21.13.4201

    [Mon Jun 26 08:03:21 2017]00029:processor: 6 of type 586
    [Mon Jun 26 08:03:21 2017]00030:Memory: Load: 26, Total Phys: 8191, Avail Phys: 5999, Total Page: 10111, Avail Page: 7857, Total Virtual: 4095, Avail Virtual: 3777, FreeBlocks: 2036,405,354,266,238,179,77,60,40,27
    [Mon Jun 26 08:03:21 2017]00031:pools: Temp: 0(0). Persistent: 0(0). OnDemand: 0(0). Zone: 0(0)
    [Mon Jun 26 08:03:21 2017]00032:MaxTextures: 0k, CurrentTextures: 0k, HighQualityTextures: 0k
    [Mon Jun 26 08:03:21 2017]00033:CPU: AMD Phenom(tm) II X6 1055T Processor 14318

    [Mon Jun 26 08:03:21 2017]00034:Memory Mode: Balanced
  2. Bigfan Augur

    Check if you have Nvidia share on, and turn off compat mode.

    If Nvidia share, that is your issue.
  3. Febb Augur

    You said you tried running in Windows XP compatibility mode. Are you actually running Windows XP as an OS? If so they dropped support for that OS and that would most likely be why you're crashing.