If you could feed this back to the team: Do not use marketing terms when addressing a fan base that is becoming more and more disgruntled with your product. Quality isn't something this team does any more. Look at CTOF and your bug report that still exists for the first set of zones, or bug reports from the previous three expansions Lots of content - HA's call them what they are busy work with minimal programming effort required. HoT was a fun expansion but since then things have gotten skewed against the casual player. How VoA was thought to be doable prior to the T3 and T4 nerf is beyond me for non raiders. Your teams could have figured this model doesn't work if you would have observed any non-development expense company currently existing in the world. Those companies that run that business model have to buy their innovation (which is impossible for a video game to do). They also do a lot of shady tricks to appear successful buy their own stock back at alarming rates to drive up demand, immediately claim revenue as new from companies they buy, list goes on. On a personal note I really hope at some point you guys can convince your upper management to provide the resource to turn this boat around. I have been with EQ for a long time, and continue to use it as my stand by. I never thought I would go down to one account, I just can't justify paying for expansions like this. RoF could have been avoided, CTOF is a disaster and I don't see a way out for your team. Moving forward I would suggest going to the HoT innovation you have a ton of Gods in the game you can explore content for in a cool way. Bring the players closer to this world we have grown up in (Over 10 years for some).