Frequent Random Client Crashes

Ronnis)Xegony · Jun 9, 2020

No not wasting my time posting information on my PC's when nothing changed on my end....21 years of this bull

Ronnis)Xegony · Jun 9, 2020

Why is this only happening in certain zones? I can stay logged on all day in Tranquility or the Nexus

PotatoPower · Jun 9, 2020

I am having this same problem. Happens mostly in commonlands but also in Ro, and even one time in Sol A of all places. In prime time hours it takes about 2 minutes for a /tell to arrive, takes up to 15 minutes to zone. Getting borderline unplayable. Never experienced this stuff with Mangler (currently on Aradune).

Ronnis)Xegony · Jun 12, 2020

Seriously take your bonus xp and FIX YOUR GAME!!!!!

Kazieth · Jun 13, 2020

Filterx said: ↑

“Hi Support,

Can we get some update on why we are getting frequent random client crashes since server maintenance/mergers? I would look away and one of my accounts is just gone after loading it or been playing for awhile. There is no rhyme or reason to it. I have removed GINA, parser and everything else that impacts the machine. I have a 1 gig connection with a very nice gaming pc (everything is up to date on firmware/software versions).

Others are talking about it in General Chat but it doesn't appear anyone has posted here so hopefully they are putting in petitions which I'm about to do.

Second Issue potentially related:
Also I randomly have one of my 5 or 6 toons start having packet loss dropping down to 30% or so connectivity on that account and it comes back but you die/miss out on rolls/whatever during the packet loss. I've rebooted comcast modem and let it completely power off, reboot pc and close all web browsers. The other characters are not as impacted. You can see they are experiencing some latency but nothing like the one random account.

I have one installation of EQ on this machine. Prior to the server merger my experience was amazing with my new connection/pc and EQ. Not any more...

Are they related?

Any word on any of these frequent random client issues?”

Kazieth · Jun 13, 2020

I am having the exact same issue. Wasted time going through steps that support suggested, despite telling them that I had zero issues before the server merge on FV.

I_Love_My_Bandwidth · Jun 13, 2020

Kazieth said: ↑

“I am having the exact same issue. Wasted time going through steps that support suggested, despite telling them that I had zero issues before the server merge on FV.”

This is standard in all troubleshooting. Vilifying EQ Support because they are trying to help you is not a good method for obtaining support.

This is how troubleshooting goes when there are many variables. Sometimes the low-hanging fruit gets the job done (easy fixes), sometimes going deeper into the issue is required to root out the cause.

Have patience, stick with it. And stay in communication with support channels so they can get more data. Never know where a hint or inspiration to find the cause could come from.

Kazieth · Jun 13, 2020

Not vilifying. I only said "wasted time" because after all of it, I was referred here like it would solve anything...

Ninelder · Jun 14, 2020

This is ruining the game for me, and I am on Povar. I originally thought it was a problem with windows, but as I should of known its something you guys screwed up. Makes boxing near impossible. Log in one toon and by the time you get the second toon logged in the first toon has went poof. I don't understand how you guys can be so bad at this.

aGenda · Jun 16, 2020

Unfortunately the CTD has been getting progressively worse for me, since the launch of Aradune. I play on Aradune so a crash means back into the queue. I used to crash exclusively in commons (to the point where I no longer visit that zone), but now have experienced random crashing in both Paineel and Toxxulia Forest.

The most recent crash I checked the dbg.txt log and it shows this, not sure if any of this is helpful in any way or if there are better error logs somewhere:

Code:

[Tue Jun 16 19:37:32 2020]00000:Starting EverQuest (Built May 21 2020 09:48:09)
[Tue Jun 16 19:37:32 2020]00001:EverQuest Configuration Type: RELEASE_NON_AVATAR
[Tue Jun 16 19:37:32 2020]00002:Timezone: UTC-5h00m
[Tue Jun 16 19:37:32 2020]00003:Loading graphics DLL.
[Tue Jun 16 19:37:32 2020]00004:Parsing INI file .\eqclient.ini
[Tue Jun 16 19:37:32 2020]00005:INI file .\eqclient.ini loaded.
[Tue Jun 16 19:37:32 2020]00006:Parsing INI file .\defaults.ini
[Tue Jun 16 19:37:32 2020]00007:INI file .\defaults.ini loaded.
[Tue Jun 16 19:37:33 2020]00008:Graphics DLL Configuration Type: GraphicsDLL9
[Tue Jun 16 19:37:33 2020]00009:Graphics DLL Version 2.00.118206
[Tue Jun 16 19:37:33 2020]00010:Initializing timers.
[Tue Jun 16 19:37:35 2020]00011:Checking critical files.
[Tue Jun 16 19:37:35 2020]00012:Initializing WinSock.
[Tue Jun 16 19:37:35 2020]00013:Enumerating 3D devices.
[Tue Jun 16 19:37:35 2020]00000:Found adapter #0 - NVIDIA GeForce RTX 2080 (26.21.14.3200)
 
[Tue Jun 16 19:37:35 2020]00001:Adapter #0 - NVIDIA GeForce RTX 2080 :
 
[Tue Jun 16 19:37:35 2020]00002:32Bit = 1, D32 = 0, D24 = 1, D16 = 1
 
[Tue Jun 16 19:37:35 2020]00003:16Bit(565) = 1, D32 = 0, D24 = 1, D16 = 1
 
[Tue Jun 16 19:37:35 2020]00004:16Bit(1555) = 0, D32 = 0, D24 = 0, D16 = 0
 
[Tue Jun 16 19:37:35 2020]00014:Creating window.
[Tue Jun 16 19:37:35 2020]00015:Checking display driver version.
[Tue Jun 16 19:37:36 2020]00016:Activating window.
[Tue Jun 16 19:37:36 2020]00000:Parsing INI file .\eqclient.ini
[Tue Jun 16 19:37:36 2020]00001:INI file .\eqclient.ini loaded.
[Tue Jun 16 19:37:36 2020]00005:CRender::InitDevice: Using 32bit mode.
 
[Tue Jun 16 19:37:36 2020]00006:CRender::InitDevice: Using vsync 0.
 
[Tue Jun 16 19:37:36 2020]00007:CRender::InitDevice: Using 24bit depth buffer with 8 bit stencil.
 
[Tue Jun 16 19:37:36 2020]00008:CRender::InitDevice: HardwareTnL Enabled. 
[Tue Jun 16 19:37:36 2020]00009:Using hardware vertex shaders.
 
[Tue Jun 16 19:37:36 2020]00010:Initializing render system.
[Tue Jun 16 19:37:36 2020]00011:Trilinear Mipmapping available.
 
[Tue Jun 16 19:37:36 2020]00012:Vertex Shader Version: 3.0
 
[Tue Jun 16 19:37:36 2020]00013:Pixel Shader Version: 3.0
 
[Tue Jun 16 19:37:36 2020]00014:Initializing engine internals.
[Tue Jun 16 19:37:36 2020]00015:CRender::InitDevice completed successfully.
 
[Tue Jun 16 19:37:36 2020]00002:Parsing INI file .\defaults.ini
[Tue Jun 16 19:37:36 2020]00003:INI file .\defaults.ini loaded.
[Tue Jun 16 19:37:36 2020]00004:Parsing INI file ./eqlsUIConfig.ini
[Tue Jun 16 19:37:36 2020]00005:INI file ./eqlsUIConfig.ini loaded.
[Tue Jun 16 19:38:24 2020]00017:Could not open file: RealEstateItemGroups.txt
 
[Tue Jun 16 19:38:24 2020]00018:Could not open file: RealEstateCosts.txt
 
[Tue Jun 16 19:38:24 2020]00019:Loaded RealEstateCosts.txt, 0 cost elements loaded.
 
[Tue Jun 16 19:38:24 2020]00020:Could not open file: RealEstateDefs.txt
 
[Tue Jun 16 19:38:24 2020]00021:Could not open file: RealEstateDefs.txt

Ronnis)Xegony · Jun 19, 2020

Funny how since the last patch I DON'T CRASH ANYMORE.......still want me to waste my time posting PC info?

Sarkaukar · Jun 19, 2020

1. Troubleshooting steps - take those steps at time of post to resolve by utilizing low handing fruit, or sit with thumb up some place, hoping the next patch will fix all of your ills.
2. Actual crashes that create files to be send to DBG to review.
3. Since patch you do not crash anymore.. so why post your info?
4. Logging into first time since patch...Bolded potential files that needed updating. And this does not include any server files that were also updated on the backend.
5. Forums are player to player assist. You always have the option to email or use chat for DBG support (do they still do chat?), but said support are have an flowchart/outline of what steps to provide the player within defined parameters, whereas players are not restricted with said parameters. What is funny is that their database is also made up of player provided resolutions, which worked and worked again until SOE/DBG add said resolutions to their help database.
6. DBG techs rarely, ever post on the forums.

**** Starting at Fri Jun 19 18:33:15 2020 with plug-in 1.0.3.195 ****
5bf4-00:00:05:Checking game installation...
5bf4-00:00:06:Found 60 file(s) to update.
45bc-00:00:06atching arginhiz.zon
279c-00:00:06:Creating sounds/sfx_emit_cave_pond_lp.wav
1e68-00:00:06:Creating sounds/sfx_emit_wind_01_lp.wav
5acc-00:00:06:Replacing Uninstaller.exe
64a0-00:00:06:Replacing Resources/SpellStackingGroups.txt
64a0-00:00:06:Replacing Resources/OvrJobClient.txt
64a0-00:00:06:Creating sounds/sfx_amb_necrop_lp.wav
5acc-00:00:06:Replacing Resources/Achievements/AchievementCategoryAssociationsClient.txt
5acc-00:00:06:Replacing Resources/Achievements/AchievementsClient.txt
5acc-00:00:06:Replacing Resources/Achievements/AchievementComponentsClient.txt
1e68-00:00:06:Creating sounds/sfx_emit_wind_02_lp.wav
45bc-00:00:06atching dbstr_us.txt
5acc-00:00:07:Replacing Resources/GlobalLoad.txt
1e68-00:00:07:Creating sounds/sfx_emit_wind_03_lp.wav
64a0-00:00:07:Creating sounds/sfx_amb_restless_ice_dun_lp.wav
5acc-00:00:07:Replacing Resources/moddat.ini
5acc-00:00:07:Replacing Resources/OvrQstClient.txt
5acc-00:00:07:Replacing Resources/OvrQstMinionSlotAssoc.txt
5acc-00:00:07:Replacing Resources/OvrQstMinionSlotClient.txt
5acc-00:00:07:Replacing Resources/OvrQstSlotTraitGroup.txt
5acc-00:00:07:Replacing Resources/OvrQstTraitClient.txt
5acc-00:00:07:Replacing Resources/requirements.txt
45bc-00:00:07:Creating dgj.eqg
1e68-00:00:07:Creating sounds/sfx_flying_insects_verb_lp.wav
279c-00:00:07:Creating sounds/sfx_emit_magicdrone_01_lp.wav
5acc-00:00:07:Creating dgv.eqg
1e68-00:00:07:Creating sounds/sfx_torch_03_lp.wav
64a0-00:00:07:Creating sounds/sfx_emit_cave_pond_drips.wav
279c-00:00:07:Creating sounds/sfx_emit_restless_ice_lp.wav
279c-00:00:07:Creating dgz.eqg
1e68-00:00:08:Creating SpellEffects/shield_qeynos.dds
1e68-00:00:08:Replacing uifiles/default/dragitem278.dds
1e68-00:00:08:Replacing uifiles/default/dragitem277.dds
1e68-00:00:08:Replacing uifiles/default/EQUI_OverseerWnd.xml
1e68-00:00:08:Replacing actoremittersnew.edd
1e68-00:00:08atching arginhiz.eqg
64a0-00:00:08:Replacing eastwastestwo_chr.txt

64a0-00:00:09atching eqgame.exe
45bc-00:00:10atching EQGraphicsDX9.dll
45bc-00:00:12:Replacing eqlsnews.txt
45bc-00:00:12:Replacing eqlsstr_us.txt
45bc-00:00:12atching eqmain.dll

64a0-00:00:12atching fhm.eqg
45bc-00:00:13:Replacing eqnews.txt
45bc-00:00:13:Replacing eqstr_us.txt
45bc-00:00:14:Replacing environmentemittersnew.edd
45bc-00:00:14:Creating le2.eqg
5acc-00:00:14:Creating me2.eqg
279c-00:00:15:Creating mx_musicbox_gatesofqeynos.mp3
64a0-00:00:16atching OptionsEditor.exe
64a0-00:00:17:Creating ot2.eqg
45bc-00:00:18:Replacing racedata.txt
45bc-00:00:19:Creating sh2.eqg
5acc-00:00:19:Creating smn.eqg
279c-00:00:20atching spells_us.txt
279c-00:00:20atching spells_us_str.txt
279c-00:00:21:Replacing spellsnew.eff
279c-00:00:21:Replacing spellsnew.edd
64a0-00:00:22atching velious_plate_daf.eqg
279c-00:00:22atching swb.eqg
Finished downloading 116,081,914 bytes in 19.667 seconds (5,902,370 bytes per second)
Saved 34,489,047 bytes with delta patches

Ronnis)Xegony · Jun 20, 2020

Yeah that's great but since the problems started after a patch and ended after a patch ITS NOT MY PROBLEM!!!

MiataDriver · Jun 30, 2020

It appears to be totally random, does not generate a dbg file, just closes EQ. Seems to happen in a variety of zones.

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Frequent Random Client Crashes

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