Forum Guidelines

Discussion in 'News and Announcements' started by dreamweaver, Jul 25, 2019.

  1. dreamweaver Community Manager

    Daybreak Games Forum Guidelines - 7/25/2019

    1) Be respectful and courteous - The purpose of these Forums and other official, Daybreak Games-maintained communication channels is to create a positive and constructive atmosphere for discussion about Daybreak Games Games and topics meaningful to our communities. While we may at times disagree with one another, it is important to maintain an atmosphere of civility and respect so that all voices may be heard. Disagreements with others are acceptable, but must be expressed in a reasonable and polite manner.

    2) Communicate constructively - It is important for any communication, whether between players or directly with Daybreak Games employees, to be constructive. Posts without constructive commentary distract from or otherwise reduce the visibility of valuable communication and discourages others from participating in the conversation.

    A few examples of non-constructive communication are as follows:
    • Off-topic commentary for specific forum - topics or conversation inappropriate for a particular area is unlikely to be seen by the intended audience and can spawn distracting and non-productive discussions, as well as splitting otherwise useful discussions into multiple channels. Political and religious discussions are considered non constructive on Official Daybreak Games Forums.
    • Spam - communication without meaningful content that does not add to the conversation. Some examples are: +1, first, bump, /agree, etc.
    • Cross-posting - posting the same topic or conversation repeatedly and/or across multiple avenues of communication in an attempt to gain attention for an issue. This splits conversation into multiple channels. If a conversation is relevant to multiple groups, players may post a link to the main conversation. We also do not allow posting a new thread on a topic that is already being discussed, as it spreads conversation out and makes it harder to gather the appropriate feedback.
    • Naming/Accusing - Openly accusing another player or group of misbehavior results in non-constructive discussion and is not allowed. You may discuss the type of behavior at issue, but specifically naming individuals or groups is not allowed. In cases of exploiting, harassment or other violations of conduct, please submit a ticket to Customer Service for investigation.
    • Disrupting Official Threads - these are created to gather feedback on specific issues or topics relevant to Daybreak Games. Do not post about other topics, or use the thread as a platform to attempt to advance another agenda.
    • Polling/Petitioning – The creation of petitions or polls are not permitted in Daybreak Games communications channels.

    3) Do not troll or make personal attacks - Trolling and attacking others is not allowed on Daybreak Games Forums or other Daybreak Games-maintained communication channels.
    • Trolling is posting provocatively with reasonable expectation of provoking an emotional response (intentional or not). Trolling can include:
    • Non-constructive feedback or comments.
    • Nerf Calls - Openly calling for "Nerfs" (blanket reductions to abilities) is not allowed. If you feel something is overpowered or needs to be toned back, post your constructive comments and explanations.
    • Accusing Others of Trolling - Calling someone a troll or accusing them of trolling is a form of trolling in itself. If you feel someone is behaving in a manner not consistent with these rules, please use the "Report this post to a Moderator" function on the forums.
    • Excessive Reporting of Posts - Using the "Report this post to a Moderator" function of the forums to draw attention to a specific cause, to target an individual or to bypass a forum suspension or ban is considered trolling, particularly if it is used frequently for the purpose.
    • Personal attacks - Do not insult, degrade or criticize any person or group of people. Personal attacks are hurtful, often lead to response in kind and destroy useful discussion.
    • Examples of personal attacks include calling someone stupid, saying "You suck," "I wish you would die," or "You should be fired."
    • Attacking groups of people, companies, and other countries is similarly prohibited.
    • Attacks specifically regarding race, religion or sexual orientation are grounds for immediate suspension or banning.
    4) Do not reveal account information - While most areas of our games are valid topics for discussion, Customer Service (GM) interactions are sensitive, due to privacy concerns. If discussing CS interactions, the comments must be kept constructive, civil and without revealing personal or account information.

    5) Profanity - Because Daybreak Games appeals to a broad audience, the use of profanity is not permissible in any Daybreak Games communication medium. Do not intentionally evade the word filter or partially mask profanity by the substituting characters or words. The intent will still be clear. Either use all symbols or find another word choice (preferable).

    6) Signatures are welcome - Daybreak Games forums allow posters to use custom signatures. The current maximum size allowed for a signature is 350px tall, 500px wide (including any text) and 1500KB. Any signatures considered inappropriate may be removed. Repeated violations may result in the removal of your ability to use custom signatures.

    7) Abide by moderator direction - If you disagree with a moderator or employee's actions, do not discuss or challenge the matter in forum posts. Contact a member of the Community team and clearly state your concerns.

    These rules are not comprehensive and are provided as a general outline of conduct for Daybreak Games-maintained forums and communication channels. Failure to follow these rules or any direction from Daybreak Games staff or volunteers may result in your posting privileges being suspended, either temporarily or permanently.
    Treygolas, Aneuren and code-zero like this.
  2. Duder Grand Poobah Troll

    Mmmm, this may be worth keeping a copy stickied back in veterans lounge like it was too
    Miss_Jackie likes this.
  3. Xanbar Lorekeeper

    I like having the guidelines clearly stated for all to see and that DB has decided to be proactive on this issue.
    Miss_Jackie and dreamweaver like this.
  4. Teylana Elder

    I have to say that I take issue with considering "+1" as spam. Often times you can be in full agreement with what someone wrote and want to back that up with more than just a simple Like click. I suppose you could take the time to actually type out "I am in full agreement with your statement" but strikes me as so 20th century.
    Miss_Jackie, Kianara and Yinla like this.
  5. dreamweaver Community Manager

    Thanks for the feedback, we decided to move it from the Veterans lounge and place it in a more visible place for the time being and prefer not to have duplicate posts. I'll keep an eye on this and others to see how they work and adjust for the future.

  6. DaveStuart New Member

    Please include a LIKE/DISLIKE or thumbs-up/thumbs-down button for an easier/quicker way to replace the "+1" as spam... this is [a] long overdue, missing UX component.

    - a 'hide' JS function could easily eliminate unpopular posts (in hiding spam) or alerting the Forum Monitor to problematic postings
    - this could also provide valuable feedback and metrics for customer feedback on which issues your players/customers prioritize

    Cheers, and thanks for maintaining the Forums for us
    adetia and Yinla like this.
  7. Coagagin Augur

    This is and will always be an uphill battle of sorts, much like the 'Be Nice, Be Respectful' policy on - did doesn't always happen.

    Second thought. A large group of highly competitive gamers and an electronic forum with the potential for bad if not near anonymous bad behavior? What could POSSIBLY go wrong?
  8. Kidiani Journeyman

    If you care enough out the topic, then yes you should type an explanation. Not that anyone will notice.
  9. Kurage_of_Luclin Augur

    One thing to do would be to post examples of what people did post , that got them banned; probably redact the names, so that stuff isn't rehashed.

    But then DBG would be showing that they take action based on these rules.

    Example: People go 75 in a 55 MPH zone , but if a cop sits there and gives out tickets, then people start to slow down to near the speed limit.

    Showing that some action will has been taken and will continue to be taken, in the future might discourage those that have no regard for your posted forum rules.
  10. Teylana Elder

    Note that I mentioned a particular scenario where you +1 because you agree in whole with a post. Not much to explain there.

    Also, I know for a fact that the dev team looks at what goes on in the forums. So yes, they'll notice. They just can't comment on everything.
  11. Waring_McMarrin Augur

    That is what the like button is for. What value is there in multiple posts that just say I agree or I disagree. If you think that it is important enough to show that you agree that the like button won't cover it than you should also provide and explanation of why you agree otherwise you are not adding anything than post to quickly scroll through.
  12. Corwyhn Lionheart Augur

    You know you have a copy of the forum guidelines in the TLP forum too right? No idea if its a duplicate though didn't read it.
  13. dreamweaver Community Manager

    I believe it is, just hadn't gotten around to removing it yet, thank you for the reminder Corwyhn!
    eepok likes this.
  14. Nniki Augur

    You could maybe look into a way to make it a global sticky. Although, from a quick search, it doesn't look like XenForo has that functionality... maybe through a plugin. Looks like they have a "Notices" feature, but that may not look so good plastered everywhere.

    Many people probably won't bother reading it over here... although, tbh, they probably wouldn't read it if it were in the forum they planned on posting in either. :D
    dreamweaver likes this.
  15. Mantropius New Member

    From my gaming experience in EQ over the past 18 years, I have noticed that there are a group of players(or maybe one person and many alts) that helps the new players with money and instruction. I find these folks invaluable. Had it not been for one of these (anonymous) folks I would not be where I am in-game financially today.(whoever it was gave me 900k the day I came on). Because of this boost I feel I can now accomplish something in this game. Thank you, unknown person!

    Mantropius Sings
    Noble Paladin of the 108th Season
    Faithful follower of Mithaniel Marr
    Veteran player of The Rathe
    Treygolas, Yinla and dreamweaver like this.
  16. calianeeye New Member

    Every 5 mins there is a patch or downtime … what the heck!
  17. Chopin.Xegony Augur

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