EQ stops responding between server select and char select.

Discussion in 'Player Support' started by Zinc, Aug 18, 2018.

  1. Zinc New Member

    Within the last week (includes prior to patch I believe), EQ on my new laptop has stopped working. Its an MSI Stealth Thin with GTX 1070 Max Q and 16GB RAM and Win 10 Home.

    I can launch EQ, patch, and choose server, but then it hangs at a black screen that forces me to restart the computer because it blocks all other windows including the task manager.

    Last time it did something like this, it was a Win 10 update that I had to uninstall. Troubleshooting I have tried so far:
    1) Remove all recent windows updates
    2) Turn off Windows Defender
    3) Turn off AVG firewalls and file scanning
    4) Update video driver
    5) Revert video driver to previous known good drivers including all the way back to the original that came with the laptop 2 months ago.

    As best I can tell, EQ is no longer recognizing that I have anything but the onboard Intel Graphics 630. When I check game configuration, it lists only the onboard graphics and not my 1070 Max Q. I have set the Launchpad and EQgame.exe to utilize the 1070 in the nVidia control panel to no avail.

    Here is the text from my dbg.log file from starting launchpad to when it hangs. It hangs at the same place every time.

    Current graphics driver is the one provided by the laptop manufacturer version 390.94 because I had read something about the max Q design requiring versions from the manufacturer only. It failed the same one on the most recent driver as well.

    I do notice this blurb under the device manager (events tab) for the display adapter. Not sure if this has always been there or not.
    Code:
    Device PCI\VEN_10DE&DEV_1BA1&SUBSYS_12271462&REV_A1\4&254630c6&0&0008 requires further installation.
    Any thoughts?

    Code:
    [Sat Aug 18 12:38:58 2018]00000:Starting EverQuest (Built Aug  9 2018 12:38:23)
    [Sat Aug 18 12:38:58 2018]00001:EverQuest Configuration Type: RELEASE_NON_AVATAR
    [Sat Aug 18 12:38:58 2018]00002:Timezone: UTC-5h00m
    [Sat Aug 18 12:38:58 2018]00003:Loading graphics DLL.
    [Sat Aug 18 12:38:58 2018]00004:Parsing INI file .\eqclient.ini
    [Sat Aug 18 12:38:58 2018]00005:INI file .\eqclient.ini loaded.
    [Sat Aug 18 12:38:58 2018]00006:Parsing INI file .\defaults.ini
    [Sat Aug 18 12:38:58 2018]00007:INI file .\defaults.ini loaded.
    [Sat Aug 18 12:38:59 2018]00008:Graphics DLL Configuration Type: GraphicsDLL9
    [Sat Aug 18 12:38:59 2018]00009:Graphics DLL Version 2.00.105755
    [Sat Aug 18 12:38:59 2018]00010:Initializing timers.
    [Sat Aug 18 12:39:01 2018]00011:Checking critical files.
    [Sat Aug 18 12:39:01 2018]00012:Initializing WinSock.
    [Sat Aug 18 12:39:01 2018]00013:Enumerating 3D devices.
    [Sat Aug 18 12:39:02 2018]00000:Found adapter #0 - NVIDIA GeForce GTX 1070 with Max-Q Design (23.21.13.9094)
     
    [Sat Aug 18 12:39:02 2018]00001:Adapter #0 - NVIDIA GeForce GTX 1070 with Max-Q Design :
     
    [Sat Aug 18 12:39:02 2018]00002:32Bit = 1, D32 = 0, D24 = 1, D16 = 1
     
    [Sat Aug 18 12:39:02 2018]00003:16Bit(565) = 1, D32 = 0, D24 = 1, D16 = 1
     
    [Sat Aug 18 12:39:02 2018]00004:16Bit(1555) = 0, D32 = 0, D24 = 0, D16 = 0
     
    [Sat Aug 18 12:39:02 2018]00014:Initializing keypress handler.
    [Sat Aug 18 12:39:02 2018]00015:Loading keyboard tables.
    [Sat Aug 18 12:39:02 2018]00016:Creating window.
    [Sat Aug 18 12:39:02 2018]00017:Checking display driver version.
    [Sat Aug 18 12:39:03 2018]00018:Activating window.
    [Sat Aug 18 12:39:03 2018]00000:Parsing INI file .\eqclient.ini
    [Sat Aug 18 12:39:03 2018]00001:INI file .\eqclient.ini loaded.
    [Sat Aug 18 12:39:04 2018]00005:CRender::InitDevice: Using 32bit mode.
     
    [Sat Aug 18 12:39:04 2018]00006:CRender::InitDevice: Using vsync 0.
     
    [Sat Aug 18 12:39:04 2018]00007:CRender::InitDevice: Using 24bit depth buffer with 8 bit stencil.
     
    [Sat Aug 18 12:39:04 2018]00008:CRender::InitDevice: HardwareTnL Enabled. 
    [Sat Aug 18 12:39:04 2018]00009:Using hardware vertex shaders.
     
    [Sat Aug 18 12:39:04 2018]00010:Initializing render system.
    [Sat Aug 18 12:39:04 2018]00011:Trilinear Mipmapping available.
     
    [Sat Aug 18 12:39:04 2018]00012:Vertex Shader Version: 3.0
     
    [Sat Aug 18 12:39:04 2018]00013:Pixel Shader Version: 3.0
     
    [Sat Aug 18 12:39:04 2018]00014:Initializing engine internals.
    [Sat Aug 18 12:39:04 2018]00015:CRender::InitDevice completed successfully.
     
    [Sat Aug 18 12:39:04 2018]00002:Parsing INI file .\defaults.ini
    [Sat Aug 18 12:39:04 2018]00003:INI file .\defaults.ini loaded.
    [Sat Aug 18 12:39:04 2018]00004:Parsing INI file ./eqlsUIConfig.ini
    [Sat Aug 18 12:39:04 2018]00005:INI file ./eqlsUIConfig.ini loaded.
    [Sat Aug 18 12:39:12 2018]00019:Server selected eqworld-07.everquest.com (2344857874).
    [Sat Aug 18 12:39:12 2018]00020:Initializing DirectInput.
    [Sat Aug 18 12:39:12 2018]00021:Initializing Keyboard.
    [Sat Aug 18 12:39:12 2018]00022:Initializing Mouse.
    [Sat Aug 18 12:39:12 2018]00023:Creating font list.
    [Sat Aug 18 12:39:12 2018]00024:Creating game object.
    [Sat Aug 18 12:39:12 2018]00025:Deleting obsolete files.
    [Sat Aug 18 12:39:12 2018]00026:Loading string tables.
    [Sat Aug 18 12:39:12 2018]00027:Loading database strings file dbstr_us.txt...
    [Sat Aug 18 12:39:13 2018]00028:65172 strings read.
     
    [Sat Aug 18 12:39:13 2018]00029:Initializing client variables.
    [Sat Aug 18 12:39:13 2018]00030:Parsing INI file .\VoiceChat.ini
    [Sat Aug 18 12:39:13 2018]00031:INI file .\VoiceChat.ini loaded.
    [Sat Aug 18 12:39:13 2018]00032:Loading spell effects.
    [Sat Aug 18 12:39:13 2018]00033:Initializing display structures.
    [Sat Aug 18 12:39:13 2018]00034:Resources\ZoneNames.txt loaded 589 zones.
     
    [Sat Aug 18 12:39:13 2018]00035:Sound Manager loaded 4085 filenames from soundassets.txt.
    [Sat Aug 18 12:39:13 2018]00036:Voice Manager loaded 12 macros from VoiceData.txt.
    [Sat Aug 18 12:39:13 2018]00037:Memory mode defaulted to Minimum
    [Sat Aug 18 12:39:13 2018]00038:Attempt to send message 17768 on a void connection.
    [Sat Aug 18 12:39:13 2018]00039:Networking: using port [52587].
    [Sat Aug 18 12:39:14 2018]00040:Networking: Connection Established [1]
    [Sat Aug 18 12:39:14 2018]00041:WorldAuthenticate: Initiating Login.
    [Sat Aug 18 12:39:14 2018]00042:WorldAuthenticate.  I got a message of type 0x2b80 (11136).
    [Sat Aug 18 12:39:14 2018]00043:WorldAuthenticate.  I got a message of type 0x10c9 (4297).
    [Sat Aug 18 12:39:14 2018]00044:*** ERROR: WorldAuthenticate.  ??? UNKNOWN MESSAGE
     
    [Sat Aug 18 12:39:15 2018]00045:WorldAuthenticate.  I got a message of type 0x2f80 (12160).
    [Sat Aug 18 12:39:15 2018]00046:WorldAuthenticate.  I got a message of type 0x4019 (16409).
    [Sat Aug 18 12:39:15 2018]00047:WorldRPServer message: server name tunare
     
    [Sat Aug 18 12:39:15 2018]00048:WorldAuthenticate.  I got a message of type 0x6aa6 (27302).
    [Sat Aug 18 12:39:15 2018]00049:Could not open file: RealEstateItemGroups.txt
     
    [Sat Aug 18 12:39:15 2018]00050:Could not open file: RealEstateCosts.txt
     
    [Sat Aug 18 12:39:15 2018]00051:Loaded RealEstateCosts.txt, 0 cost elements loaded.
     
    [Sat Aug 18 12:39:15 2018]00052:Could not open file: RealEstateDefs.txt
     
    [Sat Aug 18 12:39:15 2018]00053:Could not open file: RealEstateDefs.txt
     
    [Sat Aug 18 12:39:15 2018]00054:WorldAuthenticate.  I got a message of type 0x39a1 (14753).
    [Sat Aug 18 12:39:15 2018]00055:WorldAuthenticate.  I got a message of type 0xea4 (3748).
    [Sat Aug 18 12:39:15 2018]00056:WorldAuthenticate.  I got a message of type 0x491a (18714).
    [Sat Aug 18 12:39:15 2018]00057:WorldAuthenticate.  I got a message of type 0x4196 (16790).
    [Sat Aug 18 12:39:15 2018]00058:WorldAuthenticate.  I got a message of type 0x7563 (30051).
    [Sat Aug 18 12:39:15 2018]00059:WorldAuthenticate.  I got a message of type 0x8a (138).
    [Sat Aug 18 12:39:15 2018]00060:WorldAuthenticate.  I got a message of type 0x40aa (16554).
    [Sat Aug 18 12:39:15 2018]00061:WorldAuthenticate.  I got a message of type 0x3f8f (16271).
    [Sat Aug 18 12:39:15 2018]00062:WorldAuthenticate.  Access granted.
     
    [Sat Aug 18 12:39:15 2018]00063:WorldAuthenticate.  I got a message of type 0x5aff (23295).
    [Sat Aug 18 12:39:15 2018]00064:WorldAuthenticate.  I got a message of type 0x4a2a (18986).
    [Sat Aug 18 12:39:15 2018]00065:WorldAuthenticate.  I got a message of type 0x6dd7 (28119).
    [Sat Aug 18 12:39:15 2018]00066:Check 1x. 0x2b3e128e
     
    [Sat Aug 18 12:39:15 2018]00067:Check 1sa. 0x744bad45
     
    [Sat Aug 18 12:39:15 2018]00068:Check 1sa. 0xa9a528f9
     
    [Sat Aug 18 12:39:16 2018]00069:Race Manager loaded 947 races from racedata.txt.
    [Sat Aug 18 12:39:16 2018]00070:Player Animations loaded 175 specific sounds from file AnimationSounds.txt.
    [Sat Aug 18 12:39:16 2018]00071:Initializing display.
    [Sat Aug 18 12:39:16 2018]00072:Initializing Particle System.
    [Sat Aug 18 12:39:16 2018]00073:Camera created.
    [Sat Aug 18 12:39:16 2018]00074:Setting display options.
    [Sat Aug 18 12:39:16 2018]00016:CRender::InitDevice: Using 32bit mode.
     
    [Sat Aug 18 12:39:16 2018]00017:CRender::InitDevice: Using vsync 0.
     
    [Sat Aug 18 12:39:16 2018]00018:CRender::InitDevice: Using 24bit depth buffer with 8 bit stencil.
     
    [Sat Aug 18 12:39:16 2018]00019:CRender::InitDevice: HardwareTnL Enabled. 
    [Sat Aug 18 12:39:16 2018]00020:Using hardware vertex shaders. 
  2. Metanis Bad Company

    Here's a snippet of my working log file starting at the last line in your log file...

    Code:
    [Sat Aug 18 07:27:59 2018]00025:Using hardware vertex shaders.
     
    [Sat Aug 18 07:27:59 2018]00027:Trilinear Mipmapping available.
     
    [Sat Aug 18 07:27:59 2018]00028:Vertex Shader Version: 3.0
     
    [Sat Aug 18 07:27:59 2018]00029:Pixel Shader Version: 3.0
    
    This would seem to point toward your graphics driver. Although there might be a utility on your laptop that allows you to dedicate a specific application to a specific graphics chip. They probably give you the option of disabling the fancy graphics for power savings while running on battery.

    Otherwise, you might want to start over with a complete uninstall of your existing driver. Then reboot. Then use the Display Driver Uninstaller tool to remove any remnants and reboot again. Then ensure there are no pending Windows updates and if so install and reboot again. Install whatever current driver seems most likely to work with the current Windows 10 update environment. Reboot again, then install the June, 2010 DX9 update and reboot again. Now run the EQ Game Setup utility from the patcher and see if it correctly detects your 1070 card or your 630 chipset driver.

    Although it would be a bummer to have that much graphics horsepower installed and not be able to use it I suspect that EQ would run fine on the 630.
  3. Zinc New Member

    I ran through the steps you outlined and reinstalled all the video and dx drivers cleanly. I was able to force loading of launchpad using the GTX 1070 and the Game Configuration link did show the nVidia graphics card that time.

    Sadly, it black screened at exactly the same time in the log file again.

    Anyone from DBG support want to weigh in here? If not, I'll submit a ticket later tonight.
    Metanis likes this.