Dear Daybreak/Dark Paw,I have a sincere question, but I believe it may end up sounding rhetorical. So, I will just speak as if I don't get an answer, but more so to get my point across of the frustration that not just I feel with these patches.Why do you even give us estimated down times at this point?Month in and month out, you give us an estimated time that you expect the patch to take, yet it exceeds that time. Double the time even. Need I even say almost triple at times?What is it that you guys are failing to do? I understand doing a patch on Test and doing one on Live is going to net different results...But at this point, personally, I feel that your performance is lackluster at best. The quality of it all just feels...disconnected. We share our concerns, some peacefully, some even in uproar, yet our words spoken out are just not enough to make you guys see that your community of players are feeling less than appreciated.Is there something you can do to avoid these ridiculous extra downtimes? Jenn Chan made a post stating that you are going to find ways to avoid this, and other hardware issuesI understand things take time to maneuver things into effect, but this was back in the beginning of June. It's over 3 months now, and each month has been pretty much the same, with extremely extra-long down times and server instabilities.But to come back to my point of this post, it's almost laughable whenever I log onto the forums and see an estimated downtime. In the back of my mind, I'm hoping that it would only be x amount of hours, but in the forefront, I know by experience it's going to be a lot lot longer. I don't even plan to play until later that day or evening, cause I just expect it at this point. This doesn't make me feel good. And I know it doesn't make many others feel good, either.I'd like to see a change. Really. A real change. Not just a written apology with a 25% xp weekend. All that does is make us happy for 3 days, and then you're back to lackluster performance with these patches.I know this is an old game, and I know many people see it as "on it's way out", but we still love this game and want just as much from you on maintaining the game, as we pay to play this game as much as most of us do. We want EQ to strive!Please do better. Make us feel appreciated as Playing Customers!PS: Don't flame me for speaking my mind, or my request for better performance from DBG/DP. If you don't agree, then don't agree. Let's have a conversation, rather than a sh*t show in the comments! Thank you, An EQ-Playing Customer.