If you are expecting a rant or vitriolic complaint, you may want to skip this post. Nothing to see. If, on the other hand, you're interested in DB customer service . . . read on. I alt-tab box three to four gold characters. Yesterday, the group killed Adan in Bane of Decay mission and the human operator made a somewhat stupid move that prevented the very last step from occurring. Said human operator then sent a nicely worded /petition from each character describing the event. Within a few hours as a new group was about to begin another TBM LSA quest, in came a /tell from a GM. I won't go into details, because ultimately how the situation was handled is relatively unimportant. I was appreciative that the GM contacted me in game so quickly and knew the details of what had happened and sought to make sure I was OK with how it was going to be handled. That is the essence of customer service. Thank you. Oh, and a very appropriate name for a GM problem solver.