Customer Service - What customer service?

Discussion in 'Player Support' started by Mortium, Oct 25, 2017.

  1. Mortium Elder

    Support ticket went in 5 hours ago. Not a peep since. Surely somebody works in the customer service desk?

    How long should these things take? Account payment options have now been taken off and I can't add any of my credit cards to the account even to maintain all access.
  2. Bobbybick Only Banned Twice

    5 Hours?

    I've had a ticket in for 13 days without a response. Daybreak going for that Comcast tier Customer support rating.
  3. Mortium Elder

    13 days? That's insane.
  4. CatsPaws No response to your post cause your on ignore

    While your waiting have you done any of the suggested fixes posted in these forums?
  5. Mortium Elder

    I ended up taking off all payment options and tried to get a new payment source added.
    That failed and so I ended up with no ability to purchase all access.
    After trying for hours I gave up, then it actually got sorted out by the time i returned home from work.
  6. Lavarus New Member

    I've been waiting hours, I hope it doesn't turn into days. Maybe regretting returning after a long time.
  7. Kugbok New Member