Current Server Issues Update - May 27, 2020

Discussion in 'News and Announcements' started by dreamweaver, May 27, 2020.

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  1. dreamweaver Community Manager

    [UPDATE] We're aware of the current issues affecting log in, servers, and the forums. All are being worked on and we will provide updates as we can.

    *Sorry about that everyone I was unable to access the forums.
  2. dreamweaver Community Manager

    [UPDATE] We are still in the process of bringing up and checking the health of servers. We will update ETA as one is available.
  3. dreamweaver Community Manager

    [UPDATE] Testing, bringing the servers up, and server health checks are still ongoing, there is no ETA at this time.
    Rban56, MattThePhat, Minpire and 20 others like this.
  4. dreamweaver Community Manager

    [UPDATE] Final tests and checks are being performed on all servers. ETA 1 hour. If there are any changes to this time frame we will update.
    Rban56, MattThePhat, Minpire and 19 others like this.
  5. dreamweaver Community Manager

    [UPDATE] All servers are unlocked and we are monitoring them, thank you for your patience while the team worked to solve the issues. If you are still experiencing log in or authentication issues that is being worked on a we will provide an update as one is available.
    Rban56, MattThePhat, minimind and 8 others like this.
  6. dreamweaver Community Manager

    [UPDATE] Login issues are in the process of clearing and accounts should be able to log in as the process runs for the next 20 minutes or so. You may be able to log in sooner, if you changed your password please use the most recent one.
    Rban56, MattThePhat, minimind and 4 others like this.
  7. dreamweaver Community Manager

    [UPDATE] We are investigating the issue with all servers that began around 8 PM PDT, we will update with more information once an ETA is available.
    Lutelian, Chikkin, Twinnrova and 10 others like this.
  8. dreamweaver Community Manager

    [UPDATE] The cause of the current issues was a database service failing and causing a cascading failure across all worlds. The team is currently working on killing the remaining processes and bring them back up. We will be doing a root cause analysis after the current issue is fixed. We are looking at an ETA of about 2.5 hours but will be unlocking the servers as soon as we're up.
    minimind, Jennre, Yinla and 18 others like this.
  9. dreamweaver Community Manager

    [UPDATE] Servers are now up and unlocked, thank you for your patience. The team is continuing to monitor as players log in.
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