Crash to Desktop

I'm having this issue as well. Also I have one of my 5 or 6 accounts experience packet loss that goes down to 30% to 40% before recovering. I die often when it's my healer so I'm running back to my corpses and try to recover exp. This is happening every day now and my exp bar is gong backwards on most of my accounts. What the heck did you all do that caused this?

There seems to be a lot of players getting CTD when they open the LFG tool.

So there is more than one thing crashing players out on Aradune, likely these bugs already existed on every server but are even more prevalent on Aradune due to the heavy traffic there.

Back on Mangler, occasionally/rarely LFG tool would cause CTD. However, on Aradune now, CTD seems to just happen randomly when I am playing the game, not while zoning or using any tool/window in particular. Very frustrating to crash out and then be faced with hours long queue. Sometimes I can play for several hours at a time, but it still happens.

LFG Tool crash is probably due to how many people are on it at one time I imagine, it has always been pretty common on early TLP's that it crashes a lot when you use it, just have to go back to doing /who all lfg with level range and/or class modifiers if you don't want to risk crashing

Debug output below. Hope this helps. I checked yesterday as well following a crash and there was also a texture load failure but I don't know if this is the cause, maybe it's known benign issue. I can send the core dump to someone at dpg if needed, didn't want to post it here since I don't know if it contains anything personal.

This was while I was AFK in guild lobby. I crash sometimes immediately after logging in and sometimes after my client has been logged in all day.

Also looks like there has been a new video driver released, will download that and see if things improve.

[Mon Jun 01 23:22:27 2020]009453DXCreateTextureFromFileEx()failed to create texture flare.ddsforparticle system.

[Mon Jun 01 23:22:27 2020]009463DXCreateTextureFromFileEx()failed to create texture flare.ddsforparticle system.

[Mon Jun 01 23:22:29 2020]009473DXCreateTextureFromFileEx()failed to create texture explosiong.ddsforparticle system.

[Mon Jun 01 23:22:31 2020]009483DXCreateTextureFromFileEx()failed to create texture smoke01.ddsforparticle system.

[Mon Jun 01 23:22:32 2020]009493DXCreateTextureFromFileEx()failed to create texture glowflare02_env.ddsforparticle system.

[Mon Jun 01 23:22:32 2020]009503DXCreateTextureFromFileEx()failed to create texture glowflare02_env.ddsforparticle system.

[Mon Jun 01 23:22:32 2020]009513DXCreateTextureFromFileEx()failed to create texture glowflare02_env.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009523DXCreateTextureFromFileEx()failed to create texture mist_white_full.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009533DXCreateTextureFromFileEx()failed to create texture blueglobesp501.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009543DXCreateTextureFromFileEx()failed to create texture fire01.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009553DXCreateTextureFromFileEx()failed to create texture electricg.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009563DXCreateTextureFromFileEx()failed to create texture electricg.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009573DXCreateTextureFromFileEx()failed to create texture electrice.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009583DXCreateTextureFromFileEx()failed to create texture flare.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009593DXCreateTextureFromFileEx()failed to create texture finedust_white01.ddsforparticle system.

[Mon Jun 01 23:22:34 2020]009603DXCreateTextureFromFileEx()failed to create texture sand_swirl02.ddsforparticle system.

[Mon Jun 01 23:22:35 2020]009613DXCreateTextureFromFileEx()failed to create texture greyglobesp501.ddsforparticle system.

[Mon Jun 01 23:22:35 2020]009623DXCreateTextureFromFileEx()failed to create texture greyglobesp501.ddsforparticle system.

[Mon Jun 01 23:22:35 2020]009633DXCreateTextureFromFileEx()failed to create texture lightning_l.ddsforparticle system.

[Mon Jun 01 23:22:36 2020]009643DXCreateTextureFromFileEx()failed to create texture lightning_l.ddsforparticle system.

[Mon Jun 01 23:22:36 2020]009653DXCreateTextureFromFileEx()failed to create texture bats01.ddsforparticle system.

[Mon Jun 01 23:22:39 2020]009663DXCreateTextureFromFileEx()failed to create texture blueglobesp501.ddsforparticle system.

[Mon Jun 01 23:22:39 2020]009673DXCreateTextureFromFileEx()failed to create texture dust_02.ddsforparticle system.

[Mon Jun 01 23:22:44 2020]009683DXCreateTextureFromFileEx()failed to create texture smokeD.ddsforparticle system.

[Mon Jun 01 23:23:16 2020]009693DXCreateTextureFromFileEx()failed to create texture zapmuzb.ddsforparticle system.

[Mon Jun 01 23:23:16 2020]009703DXCreateTextureFromFileEx()failed to create texture zapmuzb.ddsforparticle system.

[Mon Jun 01 23:23:16 2020]009713DXCreateTextureFromFileEx()failed to create texture zapmuza.ddsforparticle system.

[Mon Jun 01 23:23:16 2020]009723DXCreateTextureFromFileEx()failed to create texture zapmuza.ddsforparticle system.

[Mon Jun 01 23:23:16 2020]009733DXCreateTextureFromFileEx()failed to create texture zapmuzb.ddsforparticle system.

[Mon Jun 01 23:24:35 2020]009743DXCreateTextureFromFileEx()failed to create texture explosiong.ddsforparticle system.

[Mon Jun 01 23:24:35 2020]009753DXCreateTextureFromFileEx()failed to create texture FireC.ddsforparticle system.

[Mon Jun 01 23:24:38 2020]009763DXCreateTextureFromFileEx()failed to create texture blueglobesp501.ddsforparticle system.

[Mon Jun 01 23:27:14 2020]009773DXCreateTextureFromFileEx()failed to create texture fire_missle.ddsforparticle system.

[Mon Jun 01 23:29:07 2020]009783DXCreateTextureFromFileEx()failed to create texture firec.ddsforparticle system.

[Mon Jun 01 23:32:29 2020]009793DXCreateTextureFromFileEx()failed to create texture flare.ddsforparticle system.

[Mon Jun 01 23:32:54 2020]009803DXCreateTextureFromFileEx()failed to create texture dust_02.ddsforparticle system.

[Mon Jun 01 23:33:19 2020]009813DXCreateTextureFromFileEx()failed to create texture greyglobesp501.ddsforparticle system.

[Mon Jun 01 23:35:10 2020]009823DXCreateTextureFromFileEx()failed to create texture flare01.ddsforparticle system.

[Mon Jun 01 23:35:26 2020]009833DXCreateTextureFromFileEx()failed to create texture dust_02.ddsforparticle system.

[Mon Jun 01 23:37:49 2020]009843DXCreateTextureFromFileEx()failed to create texture sparkle03.ddsforparticle system.

[Mon Jun 01 23:39:52 2020]009853DXCreateTextureFromFileEx()failed to create texture zapmuzb.ddsforparticle system.

[Mon Jun 01 23:39:52 2020]009863DXCreateTextureFromFileEx()failed to create texture flaresp601.ddsforparticle system.

[Mon Jun 01 23:42:07 2020]009873DXCreateTextureFromFileEx()failed to create texture mist_white_full.ddsforparticle system.

[Mon Jun 01 23:43:28 2020]009883DXCreateTextureFromFileEx()failed to create texture fire_missle.ddsforparticle system.

[Mon Jun 01 23:47:35 2020]009893DXCreateTextureFromFileEx()failed to create texture electricb.ddsforparticle system.

[Mon Jun 01 23:47:35 2020]009903DXCreateTextureFromFileEx()failed to create texture smoke01.ddsforparticle system.

[Mon Jun 01 23:47:35 2020]009913DXCreateTextureFromFileEx()failed to create texture smoke01.ddsforparticle system.

[Mon Jun 01 23:47:35 2020]009923DXCreateTextureFromFileEx()failed to create texture smoke01.ddsforparticle system.

[Mon Jun 01 23:50:40 2020]009933DXCreateTextureFromFileEx()failed to create texture explosiond.ddsforparticle system.

[Mon Jun 01 23:52:51 2020]009943DXCreateTextureFromFileEx()failed to create texture electricb.ddsforparticle system.

[Mon Jun 01 23:52:51 2020]009953DXCreateTextureFromFileEx()failed to create texture mist_white.ddsforparticle system.

[Mon Jun 01 23:52:51 2020]009963DXCreateTextureFromFileEx()failed to create texture mist_white.ddsforparticle system.

[Mon Jun 01 23:53:10 2020]009973DXCreateTextureFromFileEx()failed to create texture zapmuze.ddsforparticle system.

[Mon Jun 01 23:53:13 2020]009983DXCreateTextureFromFileEx()failed to create texture jackolantern01.ddsforparticle system.

[Mon Jun 01 23:53:14 2020]009993DXCreateTextureFromFileEx()failed to create texture torch_grey.ddsforparticle system.

[Mon Jun 01 23:53:14 2020]010003DXCreateTextureFromFileEx()failed to create texture torch_grey.ddsforparticle system.

[Mon Jun 01 23:53:17 2020]010013DXCreateTextureFromFileEx()failed to create texture fire01.ddsforparticle system.

[Mon Jun 01 23:57:04 2020]010023DXCreateTextureFromFileEx()failed to create texture electricj.ddsforparticle system.

[Mon Jun 01 23:57:04 2020]010033DXCreateTextureFromFileEx()failed to create texture electricj.ddsforparticle system.

[Mon Jun 01 23:57:09 2020]010043DXCreateTextureFromFileEx()failed to create texture electrice.ddsforparticle system.

[Mon Jun 01 23:57:09 2020]010053DXCreateTextureFromFileEx()failed to create texture explosiond.ddsforparticle system.

[Tue Jun 02 00:16:03 2020]010063DXCreateTextureFromFileEx()failed to create texture smoke01.ddsforparticle system.

[Tue Jun 02 00:25:13 2020]010073DXCreateTextureFromFileEx()failed to create texture smoke01.ddsforparticle system.

[Tue Jun 02 00:26:59 2020]010083DXCreateTextureFromFileEx()failed to create texture actor_damage_01.ddsforparticle system.

[Tue Jun 02 00:30:31 2020]010093DXCreateTextureFromFileEx()failed to create texture bloba.ddsforparticle system.

[Tue Jun 02 00:30:31 2020]010103DXCreateTextureFromFileEx()failed to create texture explosiona.ddsforparticle system.

[Tue Jun 02 00:30:39 2020]010113DXCreateTextureFromFileEx()failed to create texture soft_capsul01.ddsforparticle system.

[Tue Jun 02 00:30:42 2020]010123DXCreateTextureFromFileEx()failed to create texture glittersp501.ddsforparticle system.

[Tue Jun 02 00:33:45 2020]010133DXCreateTextureFromFileEx()failed to create texture lava2.ddsforparticle system.

[Tue Jun 02 00:33:45 2020]010143DXCreateTextureFromFileEx()failed to create texture explosiona.ddsforparticle system.

[Tue Jun 02 00:33:48 2020]010153DXCreateTextureFromFileEx()failed to create texture blueglobesp501.ddsforparticle system.

[Tue Jun 02 00:33:48 2020]010163DXCreateTextureFromFileEx()failed to create texture soft_capsul01.ddsforparticle system.

[Tue Jun 02 00:45:11 2020]010173DXCreateTextureFromFileEx()failed to create texture explosiong.ddsforparticle system.

[Tue Jun 02 00:57:43 2020]010183DXCreateTextureFromFileEx()failed to create texture mist_greensp501.tgaforparticle system.

[Tue Jun 02 01:02:03 2020]010193DXCreateTextureFromFileEx()failed to create texture bloba.ddsforparticle system.

[Tue Jun 02 01:02:03 2020]010203DXCreateTextureFromFileEx()failed to create texture blueglobesp501.ddsforparticle system.

[Tue Jun 02 01:13:38 2020]010213DXCreateTextureFromFileEx()failed to create texture spelb2.tgaforparticle system.

[Tue Jun 02 01:13:38 2020]010223DXCreateTextureFromFileEx()failed to create texture spelb2.tgaforparticle system.

[Tue Jun 02 01:13:38 2020]010233DXCreateTextureFromFileEx()failed to create texture spelb2.tgaforparticle system.

[Tue Jun 02 01:13:38 2020]010243DXCreateTextureFromFileEx()failed to create texture spelb2.tgaforparticle system.

[Tue Jun 02 01:13:38 2020]010253DXCreateTextureFromFileEx()failed to create texture spelb2.tgaforparticle system.

[Tue Jun 02 01:13:38 2020]010263DXCreateTextureFromFileEx()failed to create texture spelb2.tgaforparticle system.

[Tue Jun 02 01:13:38 2020]010273DXCreateTextureFromFileEx()failed to create texture spelb2.tgaforparticle system.

[Tue Jun 02 01:16:16 2020]010283DXCreateTextureFromFileEx()failed to create texture fire_missle.ddsforparticle system.

[Tue Jun 02 01:16:44 2020]010293DXCreateTextureFromFileEx()failed to create texture fire01.ddsforparticle system.

[Tue Jun 02 01:17:28 2020]02351ump generation request succeeded: C:\Crash\3f9a2c6d-f613-45ae-bb37-bd30eebd55e0.dmp
[Tue Jun 02 01:17:28 2020]02352:Fatal error occurred in mainthread! (Release Client #630)

[Tue Jun 02 01:17:28 2020]02353:Client Version: May 21 2020 09:48:09
[Tue Jun 02 01:17:28 2020]02354:Skin Directory: UIFiles\Default\

[Tue Jun 02 01:17:28 2020]02355:Graphics DLL Loaded: Graphics DLL Version 2.00.118206
[Tue Jun 02 01:17:28 2020]02356:Graphics Build Date: May 21 2020 09:50:22
[Tue Jun 02 01:17:28 2020]02357:Video Card: NVIDIA GeForce RTX 2070, 26.21.14.4575

[Tue Jun 02 01:17:28 2020]02358:Crash (char = Neely, zone = guildlobby)

[Tue Jun 02 01:17:28 2020]02359:Local Player's World location at time of crash: 495.716797, 9.381577, 1.127000.

[Tue Jun 02 01:17:28 2020]02360:Gamestate at crash = 5

[Tue Jun 02 01:17:28 2020]02361rocessor: 8 of type 586
[Tue Jun 02 01:17:28 2020]02362:Memory: Load: 44, Total Phys: 16315, Avail Phys: 9047, Total Page: 18747, Avail Page: 4609, Total Virtual: 4095, Avail Virtual: 2237, FreeBlocks: 2014,19,15,15,13,12,10,9,8,7
[Tue Jun 02 01:17:28 2020]02363:CPU: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 10000
[Tue Jun 02 01:17:28 2020]02364ools: Temp: 1703936(0). Persistent: 22506596(22430728). OnDemand: 25034752(25002974). Zone: 14658344(14597076)
[Tue Jun 02 01:17:28 2020]02365:MaxTextures: 97124k, CurrentTextures: 71531k, HighQualityTextures: 43374k
[Tue Jun 02 01:17:28 2020]02366:Memory Mode: Balanced

Xynia, is there anything in your windows event log for around the same time as the crash at 1:17?

No error here - just fighting then immediate drop to desktop.

Happened to me several times. I 2-box and worst was 5 min after my 2hr wait in the login queue both games crashed to desktop within 30 sec of eachother. Weird that it would hit two separate clients on two separate computers at the same time, with no internet connectivity issues. Although it has also occurred independently on one computer and not the other. Although it happens more on aradune, i also had it occur on mangler a couple of times in the last 2 weeks or so. Only really matters on aradune though since it ends ur night by putting u at the back of the queue.

Happened three times to me today on Aradune. First time I was in queue and it booted me for inactivity without taking me from server page, second time I got to char select and crashed on load, when I went to boot my character from world, it put me back in queue.

This is not the first instance of this. Problem needs to be addressed, this is how you get people to quit your game asap.

Crashed to desktop multiple times late last night when queue wasn't an issue. Crashed three times this evening, the third time I waited in queue specifically so I could generate a crash log.

Here is my log from zone in to gfay to the time of the crash.

[Tue Jun 02 19:19:37 2020]00893:Loading gfaydark
[Tue Jun 02 19:19:37 2020]00894:Loading objects
[Tue Jun 02 19:19:37 2020]00895:Loading lights
[Tue Jun 02 19:19:37 2020]00896:Initializing cameras.
[Tue Jun 02 19:19:37 2020]00897:Initializing lights.
[Tue Jun 02 19:19:37 2020]00898:Initializing visual effects.
[Tue Jun 02 19:19:37 2020]00899:Initializing target indicator.
[Tue Jun 02 19:19:37 2020]00900:Initializing player path.
[Tue Jun 02 19:19:37 2020]00901erforming post-load operations.
[Tue Jun 02 19:19:37 2020]00902:Initializing precipitation system.
[Tue Jun 02 19:19:37 2020]00903:World initialized: gfaydark
[Tue Jun 02 19:19:37 2020]00904:Resetting cameras.
[Tue Jun 02 19:19:37 2020]00905:Resetting overlays.
[Tue Jun 02 19:19:37 2020]00906:Zone initialized.
[Tue Jun 02 19:19:37 2020]00907:Creating INI files.
[Tue Jun 02 19:19:37 2020]00908:Requesting AA data.
[Tue Jun 02 19:19:37 2020]00909:Requesting Skill rank data.
[Tue Jun 02 19:19:37 2020]00910:Memory: Load: 22, Total Phys: 16349, Avail Phys: 12629, Total Page: 18781, Avail Page: 14408, Total Virtual: 4095, Avail Virtual: 2855, FreeBlocks: 2030,482,76,71,60,34,15,8,4,3
[Tue Jun 02 19:19:38 2020]00911ools: Temp: 0(0). Persistent: 45773004(45707398). OnDemand: 0(0). Zone: 6634800(6559774)
[Tue Jun 02 19:19:38 2020]00912:MaxTextures: 51735k, CurrentTextures: 24464k, HighQualityTextures: 24464k
[Tue Jun 02 19:19:38 2020]00913:Entering main loop.
[Tue Jun 02 19:19:38 2020]00914oMainLoop - Just after packet processing()
[Tue Jun 02 19:19:38 2020]00915oMainLoop - Just after actor creation()
[Tue Jun 02 19:19:38 2020]00916:Loading game sounds.
[Tue Jun 02 19:19:38 2020]00917:Requesting initialization data.
[Tue Jun 02 19:19:38 2020]00918oMainLoop: just before first while(!EverQuest.ReceievedWorldObjects).
[Tue Jun 02 19:19:38 2020]00919:Zone Connect -- Received MSG_SND_WOBJECTS_RESPONSE
[Tue Jun 02 19:19:38 2020]00920oMainLoop: complete after first while(!EverQuest.ReceievedWorldObjects).
[Tue Jun 02 19:19:38 2020]00921oMainLoop: just before second while(!ReadyEnterWorld).
[Tue Jun 02 19:19:38 2020]00922:Zone Connect -- Sending out a MSG_READY_ENTER_WORLD.
[Tue Jun 02 19:19:39 2020]00923:Zone Connect -- Received MSG_READY_ENTER_WORLD
[Tue Jun 02 19:19:39 2020]00924oMainLoop: completed second while(!ReadyEnterWorld).
[Tue Jun 02 19:19:39 2020]00925:Setting up models.
[Tue Jun 02 19:19:39 2020]00926:Starting pre-load

[Tue Jun 02 19:19:41 2020]00927:Setting up character.
[Tue Jun 02 19:19:41 2020]00928:Activating music.
[Tue Jun 02 19:19:42 2020]00929:Initialization complete.
Entering main loop.
[Tue Jun 02 19:19:42 2020]00930:Memory: Load: 23, Total Phys: 16349, Avail Phys: 12556, Total Page: 18781, Avail Page: 14344, Total Virtual: 4095, Avail Virtual: 2854, FreeBlocks: 2030,482,76,71,60,34,15,8,4,2
[Tue Jun 02 19:19:42 2020]00931:MaxTextures: 51735k, CurrentTextures: 25816k, HighQualityTextures: 24551k
[Tue Jun 02 19:19:48 2020]002123DXCreateTextureFromFileEx()failed to create texture blueglobesp501.ddsforparticle system.

[Tue Jun 02 19:19:48 2020]002133DXCreateTextureFromFileEx()failed to create texture blueglobesp501.ddsforparticle system.

[Tue Jun 02 19:21:39 2020]00214:IDirect3DIndexBuffer::Lock() failed.

[Tue Jun 02 19:21:39 2020]00932ump generation request succeeded: C:\Crash\d4daeb61-a38b-4c75-a2e6-25089b21bf60.dmp
[Tue Jun 02 19:21:40 2020]00933:Fatal error occurred in mainthread! (Release Client #630)

[Tue Jun 02 19:21:40 2020]00934:Client Version: May 21 2020 09:48:09
[Tue Jun 02 19:21:40 2020]00935:Skin Directory: UIFiles\Test\

[Tue Jun 02 19:21:40 2020]00936:Graphics DLL Loaded: Graphics DLL Version 2.00.118206
[Tue Jun 02 19:21:40 2020]00937:Graphics Build Date: May 21 2020 09:50:22
[Tue Jun 02 19:21:40 2020]00938:Video Card: NVIDIA GeForce GTX 980, 26.21.14.4587

[Tue Jun 02 19:21:40 2020]00939:Crash (char = Hiprooster, zone = gfaydark)

[Tue Jun 02 19:21:40 2020]00940:Local Player's World location at time of crash: -1892.556641, 1432.072876, 28.549324.

[Tue Jun 02 19:21:40 2020]00941:Gamestate at crash = 5

[Tue Jun 02 19:21:40 2020]00942rocessor: 4 of type 586
[Tue Jun 02 19:21:40 2020]00943:Memory: Load: 23, Total Phys: 16349, Avail Phys: 12494, Total Page: 18781, Avail Page: 14155, Total Virtual: 4095, Avail Virtual: 2750, FreeBlocks: 2030,399,76,71,60,34,8,4,2,1
[Tue Jun 02 19:21:40 2020]00944:CPU: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz 10000
[Tue Jun 02 19:21:40 2020]00945ools: Temp: 262144(0). Persistent: 45773004(45707398). OnDemand: 262144(131901). Zone: 19237236(19113202)
[Tue Jun 02 19:21:40 2020]00946:MaxTextures: 51735k, CurrentTextures: 27815k, HighQualityTextures: 26585k
[Tue Jun 02 19:21:40 2020]00947:Memory Mode: Balanced

Does this happen with the default UI as well?

Yep, constantly. Even when nothing is happening. Toon sitting AFK in the bazaar in tradermode one minute, poof in the next.

It also seems this isn't just restricted to the progression servers, but due to the popularity of these servers atm it just generates more cases in absolute numbers.
I play in AB and it happens to me.

I play on FV and the TLPs. It's not something I remember ever happening to me before but now it's happened while playing on FV 3 times and on Aradune once in the last week.

Why are there no responses from Devs regarding random crashes to desktop? It's severely impacting people on Aradune with the 2 hour long queues. Why not give people a grace period of 5-10 mins like you have for all other servers when they crash?

Like the OP's post if you haven't. That helps grab the devs attention.

I got kicked to desktop at 4pm eastern and rejoined queue it said 60 min, it now says 107min. blehh

Here's what I'm getting.

[Fri Jun 12 14:55:00 2020]02139:Starting pre-load

[Fri Jun 12 14:55:02 2020]02140:Setting up character.
[Fri Jun 12 14:55:02 2020]02141:Activating music.
[Fri Jun 12 14:55:02 2020]02142:Initialization complete.
Entering main loop.
[Fri Jun 12 14:55:02 2020]02143:Memory: Load: 31, Total Phys: 12166, Avail Phys: 8334, Total Page: 14582, Avail Page: 10684, Total Virtual: 4095, Avail Virtual: 2924, FreeBlocks: 2032,586,73,69,60,15,4,4,4,3
[Fri Jun 12 14:55:02 2020]02144:MaxTextures: 54921k, CurrentTextures: 53407k, HighQualityTextures: 52242k
[Fri Jun 12 14:55:02 2020]00457:D3DXCreateTextureFromFileEx() failed to create texture pt_add_smoke.dds for particle system.

[Fri Jun 12 14:58:54 2020]00458:D3DXCreateTextureFromFileEx() failed to create texture mist_white_full.dds for particle system.

[Fri Jun 12 14:58:54 2020]00459:D3DXCreateTextureFromFileEx() failed to create texture mist_white_full.dds for particle system.

[Fri Jun 12 14:58:55 2020]00460:D3DXCreateTextureFromFileEx() failed to create texture skull_whitesp501.tga for particle system.

[Fri Jun 12 14:59:02 2020]00461:D3DXCreateTextureFromFileEx() failed to create texture bats01.dds for particle system.

[Fri Jun 12 15:02:27 2020]02145ump generation request succeeded: C:\Crash\33f9bc2b-7f7e-4db3-babc-e61200d0afee.dmp
[Fri Jun 12 15:02:27 2020]02146:Fatal error occurred in mainthread! (Release Client #630)

[Fri Jun 12 15:02:27 2020]02147:Client Version: May 21 2020 09:48:09
[Fri Jun 12 15:02:28 2020]02148:Skin Directory: UIFiles\Default\

[Fri Jun 12 15:02:28 2020]02149:Graphics DLL Loaded: Graphics DLL Version 2.00.118206
[Fri Jun 12 15:02:28 2020]02150:Graphics Build Date: May 21 2020 09:50:22
[Fri Jun 12 15:02:28 2020]02151:Video Card: Intel(R) HD Graphics 4000, 10.18.10.4358

[Fri Jun 12 15:02:28 2020]02152:Crash (char = XXXX, zone = commonlands)

[Fri Jun 12 15:02:28 2020]02153:Local Player's World location at time of crash: -1104.070435, -1947.058105, 65.701256.

[Fri Jun 12 15:02:28 2020]02154:Gamestate at crash = 5

2 nites in row last night was my comp today it is my wife and we will not progress with each other so one of us gets to wait in game for hours for the other to get in
> Making me remove my char from the game and putting me or anyone else back in a 2 hour line is absurd 4 hours of wait for limited play time IE till I crash from their bugs is absurd
I myself did not plan on spending one month of three in this expansion just waiting to get in
comp the month

Looks like the commonality is that a crash occurs when D3DXCreateTextureFromFileEx() fails to create a specific texture for the particle system. Can we get a Dev in here to tell us how to disable this so we can prevent crashes????