Continuous Crashing

Discussion in 'The Veterans' Lounge' started by Raiena, Aug 24, 2019.

  1. Raiena Journeyman

    I hoping I can get some help. I have been having crashing issues like crazy lately. The crash occurs when I try to enter world from Character Select.

    Yesterday I uninstalled EQ including all UI files and so forth so it was a fresh installation; all files newly generated. I was able to log in just fine yesterday. Today, I'm back to the same issues. Crash after crash when trying to enter world from Character Select. This is happening for all accounts.

    I'm at a loss on what to do. Any help/suggestions would be most appreciated.

    Thanks.
    Raiena, Aug 24, 2019
    #1

  2. Nniki Augur

    Anything interesting logged in your \EverQuest\Logs\dbg.txt file when you crash?
    Nniki, Aug 24, 2019
    #2

  3. Raiena Journeyman

    Nothing of note.
    Raiena, Aug 24, 2019
    #3

  4. AB_H'Sishi Augur

    Where exactly did you (re-) install EQ? Is it somewhere in "C:\Users\..."?
    If yes, get it out of there, ideally onto another hard disk partition.

    In Win10 several folders have special monitoring and protecting from suspicious software which changes folder contents. That \Users folder structure is one of these.
    EQ regulary DOES change its files (settings, maps, patches) and, if installed in these special locations, needs Admin permissions for all executables in the Everquest folder.

    Just use Cut & Paste and move the Everquest folder directly into a root directory of the hard disk (partition) of your choice or, at least, into "C:" if you have no other partitions. Then double-click "Everquest.exe" from within that folder and the patcher sorts the new path into its configurations.
    It MIGHT be some links you have on desktop or start menu now produce an error because EQ isn't at the old place anymore. In that case right-click these links, "Properties" and change the "Run in" folder to the folder EQ is in now. For example, if it's in 'C:\Everquest' now, enter "C:\Everquest" in the "Run in" line.
    AB_H'Sishi, Aug 24, 2019
    #4

  5. Raiena Journeyman


    EQ is located in my partitioned D:\Daybreak Game Company\Installed Games\Everquest
    Raiena, Aug 24, 2019
    #5

  6. Sarkaukar Augur

    You said all accounts, so different characters (classes/races) and different zones?

    Also have you rebooted your computer? And rebooted your modem/router.

    Generate and post the 1st section of your dxdiag (from start to pass the sound card entries)
    After a crash, locate dbg.txt in your Everquest/logs folder and post it.
    Sarkaukar, Aug 24, 2019
    #6 Last edited by Sarkaukar, Aug 24, 2019

  7. Baldur Augur

    Do you have tabs setup in your UI? If so do you have your main chat tab as not the left most tab in the window it's in?

    You can check which one is your "main" chat tab by right clicking each tab and it will be the only one where Close Tab is disabled and you can't click.

    Once you move that tab to the left most tab in the window it's in the crashing coming in from char select should stop, at least it did for me.
    Baldur, Aug 24, 2019
    #7
    Sarkaukar and Aanuvane like this.

  8. Raiena Journeyman

    Baldur,

    You are a life saver. I went directly into my UI file and changed the positioning of my Main Chat tab back to 0 as it was now 3. I do use tabs in the chat windows and I always had the Main Chat and Combat tabs last on the Chat Windows. This also explains why this was happening across all my accounts as I copy the UI layout for each toon.

    Thank you so much!
    Raiena, Aug 24, 2019
    #8

  9. Baldur Augur

    I can't take credit for it, someone posted about it in the test update notes and bug roundup forums. Can't remember who though.

    Hopefully they eventually fix it.
    Baldur, Aug 24, 2019
    #9
    Sarkaukar and Aanuvane like this.

  10. Aanuvane Augur

    Thanks Baldur for the tip - I'm struggling to get one account in this morning, but other accounts all load fine. Now that I know it's those silly tabs - if I ever get that account back in, they are going away.
    Aanuvane, Aug 25, 2019
    #10

  11. Baldur Augur

    You don't have to get rid of tabs if you don't want. Just make sure the main chat tab is the left most one and you'll be fine.

    You can delete your UI_charactername_servername.ini file in the everquest folder and you should be able to log in to that account. You'll have to setup your UI from scratch though if you do that.
    Baldur, Aug 25, 2019
    #11
    Aanuvane likes this.

  12. Wyre Wintermute I'm just a butterly dreaming I'm a man

    This is what I see when it happens:

    Code:
    [Sun Aug 25 21:29:35 2019]00690:Initializing game UI.
[Sun Aug 25 21:29:35 2019]00691:Exception in RunGame GameLoop Code = c0000005  ADDR=00F004C0
[Sun Aug 25 21:29:35 2019]00692:EAX=ffffffff  EBX=29a673c0  ECX=ffffffff  EDX=42be8620
[Sun Aug 25 21:29:35 2019]00693:ESI=29a662e8  EDI=00000001  EBP=0218d2a8  ESP=0218d288
[Sun Aug 25 21:29:35 2019]00694:Process was trying to READ invalid data.
[Sun Aug 25 21:29:35 2019]00695:Invalid access occurred at virtual address 0x0000021f.
[Sun Aug 25 21:29:35 2019]00696:Fatal error occurred in mainthread! (Release Client #630)

    Full section:

    Code:
    [Sun Aug 25 21:29:33 2019]00197:LIT data has 0 vertices, expeect it to have 25 vertices, so LIT data is being ignored!
[Sun Aug 25 21:29:33 2019]00657:Loading poknowledge
[Sun Aug 25 21:29:33 2019]00658:Loading objects
[Sun Aug 25 21:29:34 2019]00659:Loading lights
[Sun Aug 25 21:29:34 2019]00660:Initializing cameras.
[Sun Aug 25 21:29:34 2019]00661:Initializing lights.
[Sun Aug 25 21:29:34 2019]00662:Initializing visual effects.
[Sun Aug 25 21:29:34 2019]00663:Initializing target indicator.
[Sun Aug 25 21:29:34 2019]00664:Initializing player path.
[Sun Aug 25 21:29:34 2019]00665:Performing post-load operations.
[Sun Aug 25 21:29:34 2019]00666:Initializing precipitation system.
[Sun Aug 25 21:29:34 2019]00667:World initialized: poknowledge
[Sun Aug 25 21:29:34 2019]00668:Resetting cameras.
[Sun Aug 25 21:29:34 2019]00669:Resetting overlays.
[Sun Aug 25 21:29:34 2019]00670:Zone initialized.
[Sun Aug 25 21:29:34 2019]00671:Creating INI files.
[Sun Aug 25 21:29:34 2019]00672:Requesting AA data.
[Sun Aug 25 21:29:34 2019]00673:Requesting Skill rank data.
[Sun Aug 25 21:29:34 2019]00674:Parsing INI file .\Wyre_lockjaw.ini
[Sun Aug 25 21:29:34 2019]00675:INI file .\Wyre_lockjaw.ini loaded.
[Sun Aug 25 21:29:34 2019]00676:Loading UI.
[Sun Aug 25 21:29:34 2019]00677:Deactivating previous UI.
[Sun Aug 25 21:29:34 2019]00678:Unloading previous textures.
[Sun Aug 25 21:29:34 2019]00679:Resetting UI.
[Sun Aug 25 21:29:34 2019]00680:Resetting character select UI.
[Sun Aug 25 21:29:34 2019]00681:Resetting game UI.
[Sun Aug 25 21:29:34 2019]00682:UI Reset.
[Sun Aug 25 21:29:34 2019]00683:Initializing UI.
[Sun Aug 25 21:29:34 2019]00684:Initializing UI manager.
[Sun Aug 25 21:29:34 2019]00685:Initializing fonts.
[Sun Aug 25 21:29:34 2019]00686:Parsing UI XML.
[Sun Aug 25 21:29:34 2019]00687:Parsing INI file .\UI_Wyre_lockjaw.ini
[Sun Aug 25 21:29:34 2019]00688:INI file .\UI_Wyre_lockjaw.ini loaded.
[Sun Aug 25 21:29:35 2019]00689:Loading default UI resources.
[Sun Aug 25 21:29:35 2019]00690:Initializing game UI.
[Sun Aug 25 21:29:35 2019]00691:Exception in RunGame GameLoop Code = c0000005  ADDR=00F004C0
[Sun Aug 25 21:29:35 2019]00692:EAX=ffffffff  EBX=29a673c0  ECX=ffffffff  EDX=42be8620
[Sun Aug 25 21:29:35 2019]00693:ESI=29a662e8  EDI=00000001  EBP=0218d2a8  ESP=0218d288
[Sun Aug 25 21:29:35 2019]00694:Process was trying to READ invalid data.
[Sun Aug 25 21:29:35 2019]00695:Invalid access occurred at virtual address 0x0000021f.
[Sun Aug 25 21:29:35 2019]00696:Fatal error occurred in mainthread! (Release Client #630)
 
[Sun Aug 25 21:29:35 2019]00697:Client Version: Aug 15 2019 14:36:17
[Sun Aug 25 21:29:35 2019]00698:Skin Directory: UIFiles\Default\
 
[Sun Aug 25 21:29:35 2019]00699:Graphics DLL Loaded: Graphics DLL Version 2.00.112532
[Sun Aug 25 21:29:35 2019]00700:Graphics Build Date: Aug 15 2019 14:37:48
[Sun Aug 25 21:29:35 2019]00701:Video Card: NVIDIA GeForce GTX 1080 Ti, 26.21.14.3160
 
[Sun Aug 25 21:29:35 2019]00702:Crash (char = Wyre, zone = poknowledge)
 
[Sun Aug 25 21:29:35 2019]00703:Local Player's World location at time of crash: -338.875000, 1298.500000, -125.125000.
 
[Sun Aug 25 21:29:35 2019]00704:Gamestate at crash = 253
 
[Sun Aug 25 21:29:35 2019]00705:Processor: 8 of type 586
[Sun Aug 25 21:29:35 2019]00706:Memory: Load: 38, Total Phys: 16343, Avail Phys: 9976, Total Page: 18775, Avail Page: 8496, Total Virtual: 4095, Avail Virtual: 2977, FreeBlocks: 2033,380,98,82,60,48,47,38,21,20
[Sun Aug 25 21:29:35 2019]00707:Pools: Temp: 0(0). Persistent: 45418532(45307149). OnDemand: 0(0). Zone: 20126784(19986181)
[Sun Aug 25 21:29:35 2019]00708:MaxTextures: 16347k, CurrentTextures: 3264k, HighQualityTextures: 3264k
[Sun Aug 25 21:29:35 2019]00709:CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 10000
    Wyre Wintermute, Aug 25, 2019
    #12 Last edited by Wyre Wintermute, Aug 25, 2019