Client Crash

Discussion in 'Player Support' started by Valtam, Feb 21, 2018.

  1. Krrill Journeyman

    I'm crashing at the same point on characters that are not even using a custom ui.
  2. Zaph Augur

    Just had a client crash tabbing out to steam overlay, first CC ive had for a very long time
  3. Valtam Journeyman

    For what it's worth, I removed the GuildManagement ui file, but it still crashed. For the fun of it I replaced my custom ui folder contents with the contents of the default folder, and still had crashes. Then I checked the "default UI" checkbox on the character screen and that let me zone into Chardok.
  4. KermitMadMan Journeyman

    Worked for me, Thanks!
  5. tuttles Augur

    Was having same issue, was able to log into a character with no custom ui file

    Deleted the following files out of my custom ui folder, and was able to log into my main character. If i had to guess it would be the taskoverlaywnd.xml being the cause of the crash. only window that is open on login

    From today's patch notes:
    - Changed -
    EQUI_AAWindow.xml
    EQUI_BazaarSearchWnd.xml
    EQUI_FindItemWnd.xml
    EQUI_GuildManagementWnd.xml
    EQUI_TaskOverlayWnd.xml
  6. Kansan Cloudkicker Elder

    Is anyone still crashing that is playing two on one cpu? I cannot get my second character to stay in
  7. Loafy-The-Cat New Member

    I play 4 right now, 3 mules in the bazaar and one running around pok.

    my pok stationed toon has crashed twice since the server came up and one of my mules crashed once in the bazaar.

    Default UI
  8. Sigpa0s Journeyman

    After clicking "default UI" on the character loading screen, and loading characters on 3 separate accounts (on same PC), I've been able to play without issue.

    I've also been able to go back to my updated custom UI (SparxxUI) and have not had any issues (crashing or otherwise) with the client in several hours.
  9. Kansan Cloudkicker Elder

    I am stuck no matter what i try. I cannot get in.

    Funny thing is my older laptop running Windows 7 works just fine.
  10. Searchman New Member

    I am having this issue when alt tabbing to launch an additional session and when switching to windowed mode
  11. mailithin New Member

    Same here, cannot get into the game, these are the last entries in dbg.txt (i did this with both nvidia and on board intel):

    Entering main loop.
    [Thu Feb 22 06:57:47 2018]00640:Memory: Load: 69, Total Phys: 8117, Avail Phys: 2507, Total Page: 13749, Avail Page: 5687, Total Virtual: 4095, Avail Virtual: 2845, FreeBlocks: 2028,140,92,81,78,60,34,29,28,26
    [Thu Feb 22 06:57:47 2018]00641:MaxTextures: 19105k, CurrentTextures: 19105k, HighQualityTextures: 19105k
    [Thu Feb 22 06:57:47 2018]00642:Exception in RunGame GameLoop Code = c0000005 ADDR=0x5db91cae
    [Thu Feb 22 06:57:47 2018]00643:EAX=337713f0 EBX=00000000 ECX=000000cf EDX=00000000
    [Thu Feb 22 06:57:47 2018]00644:ESI=193cee79 EDI=00000000 EBP=00ebe140 ESP=00ebe13c
    [Thu Feb 22 06:57:47 2018]00645:process was trying to READ invalid data.
    [Thu Feb 22 06:57:47 2018]00646:Invalid access occurred at virtual address 0x00000223.
    [Thu Feb 22 06:57:48 2018]00647:Fatal error occurred in mainthread! (Release Client #630)

    [Thu Feb 22 06:57:48 2018]00648:Client Version: Feb 21 2018 11:03:56
    [Thu Feb 22 06:57:48 2018]00649:Skin Directory: UIFiles\Default\

    [Thu Feb 22 06:57:48 2018]00650:Graphics DLL Loaded: Graphics DLL Version 2.00.102779
    [Thu Feb 22 06:57:48 2018]00651:Graphics Build Date: Feb 21 2018 11:05:13
    [Thu Feb 22 06:57:48 2018]00652:Video Card: Intel(R) HD Graphics 520, 22.20.16.4811

    [Thu Feb 22 06:57:48 2018]00653:Crash (char = XXXXXX, zone = bazaar)

    [Thu Feb 22 06:57:48 2018]00654:Local Player's World location at time of crash: 1182.250000, -831.750000, 1.750000.

    [Thu Feb 22 06:57:48 2018]00655:Gamestate at crash = 5

    [Thu Feb 22 06:57:48 2018]00656:processor: 4 of type 586
    [Thu Feb 22 06:57:48 2018]00657:Memory: Load: 69, Total Phys: 8117, Avail Phys: 2490, Total Page: 13749, Avail Page: 5670, Total Virtual: 4095, Avail Virtual: 2828, FreeBlocks: 2028,140,81,78,76,60,34,29,28,26
    [Thu Feb 22 06:57:48 2018]00658:pools: Temp: 786432(0). Persistent: 45177912(45114221). OnDemand: 3145728(3097587). Zone: 18409420(18405881)
    [Thu Feb 22 06:57:48 2018]00659:MaxTextures: 19105k, CurrentTextures: 19105k, HighQualityTextures: 19105k
    [Thu Feb 22 06:57:48 2018]00660:CPU: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2742

    [Thu Feb 22 06:57:48 2018]00661:Memory Mode: Minimum
  12. wickedlittlewoodelf Journeyman

    I have changed computers, tried to load in chars in different zones, and even changed internet locations (went down the road and used another net drop) and I am crashing EVERY TIME. /cry I just wanna play.
  13. Kzar New Member

    Was getting same error on all my accounts. Deleted EQUI_GuildManagementWnd.xml from default and UI folders and was able to log right in, Thanks!
  14. niente Developer

    This should be fixed as of this morning, you will have to camp and re-patch to get the update.
  15. windomere New Member

    Still cant log in . Its been a couple days, I have deleted UI files, I have clicked, unclicked Default UI and ran a full file scan . Anyone able to help me with this. I run windows 7 the characters in question are in Arx. I should mention that when I crash out of game and I try to relog in right away it says I have a character in game. Not sure if that means anything.
  16. smash Augur

    It sure does.

    Be logged until you can use go home on the character select.

    Reason... Arx is bugged since using some new stuff.

    You can find info on that in live bugs from patch.
  17. Searchman New Member

    Any word on a fix?
  18. tangazo New Member

    well, same here, trying to login and getting kicked out. any solution?