Hello, Apologies, my brother is having difficulty getting help and is at work. He is having an impossible time getting his character fixed: Here is the situation: He has 3 toons (and uses 3 mercs) On the 16th (we believe he was auto kicked due to the server reset When he logged back in, his Tank was rolled back 2+ weeks How does he know 1. He's aa's are behind 600+ (like his 100AA each was maxxed now it's not) 2. He has been working hard on Heroic Achieves etc for the AA's, and now his tank is (for example 5/40, where his other toons are say 30/40) 3. His merc is behind 25/30 AA's (based on how many he is behind) He opened a ticket, he waited days and received nothing, then he received a response (auto) and then nothing. he then responded to that and waited days. Problem: He received a response, but the response was pretty much TELL US everything you are missing... That is impossible. There is no person that can tell you exactly what they lost in a 2+ week period. I would have to assume a few things 1. That you have some time stamps for characters when you (or us) make changes 2. That there are backups done much sooner than ever 2-3 weeks 3. That you could easily restore his toon as of just before the 16th downtime and he would be golden. My ask is who can we get this escalated too so it will actually receive the proper attention? It is easy for anyone who researches it and compares him on the 15th of this month to today and see the massive different. Can someone please help, with a bit more than keep opening tickets, which are going no where. Pretty Please. I just need to know how to help him. Thanks!!