QA In Progress Changing Characters/Servers - Someone logged into your account error

Discussion in 'Bug Reports' started by Troutfest, Aug 22, 2020.

  1. Elyssanda Bardbrain

    same. multiple times a day. even after a hard boot and reset of the computer.
  2. Covennx Elder

    Doesn't happen every time, but happens regularly.

    Character - Covennx
    Server - Xegony
    Date - 6/25/22
    Time - 2337 CDT



    Launch client from normal patcher.
    Load in to Palatial Guild Hall.
    Use the command /camp.
    Camp kicks to server select.
    Select Play
    Get message "You already have a character logged into...."
    Click Yes
    Get message "Another player has logged in on this account"

    Entire crash dbg.log listed below. Relevant section here.

    [Sat Jun 25 23:37:22 2022]00633:*** EXITING: I have completed camping.

    [Sat Jun 25 23:37:23 2022]00634:Networking: connection terminated [client:DisconnectReasonOtherSideTerminated,server:DisconnectReasonApplication]
    [Sat Jun 25 23:37:23 2022]00635:Networking: Connection Closed [0] with 0 pending bytes.
    [Sat Jun 25 23:37:23 2022]00636:Attempt to send message 19123 on a void connection.
    [Sat Jun 25 23:37:23 2022]00637:Cleaning up groups.
    [Sat Jun 25 23:37:23 2022]00638:Attempt to send message 6055 on a void connection.
    [Sat Jun 25 23:37:23 2022]00639:Stopping world display.
    [Sat Jun 25 23:37:23 2022]00640:Attempt to send message 14091 on a void connection.
    [Sat Jun 25 23:37:23 2022]00641:Cleaning up.
    [Sat Jun 25 23:37:23 2022]00642:Sending Logout.
    [Sat Jun 25 23:37:23 2022]00643:Attempt to send message 6489 on a void connection.
    [Sat Jun 25 23:37:23 2022]00644:Networking: using port [62411].
    [Sat Jun 25 23:37:23 2022]00645:Networking: Connection Established [1]
    [Sat Jun 25 23:37:23 2022]00646:WorldAuthenticate: Initiating Login.
    [Sat Jun 25 23:37:23 2022]00647:WorldAuthenticate: connection lost during authentication.

    [Sat Jun 25 23:37:24 2022]00648:Rejected By World. retrying

    [Sat Jun 25 23:37:24 2022]00649:Networking: Connection Established [2]
    [Sat Jun 25 23:37:24 2022]00650:WorldAuthenticate: Initiating Login.
    [Sat Jun 25 23:37:24 2022]00651:WorldAuthenticate: connection lost during authentication.

    [Sat Jun 25 23:37:25 2022]00652:Rejected By World. retrying

    [Sat Jun 25 23:37:25 2022]00653:Networking: Connection Established [3]
    [Sat Jun 25 23:37:26 2022]00654:WorldAuthenticate: Initiating Login.
    [Sat Jun 25 23:37:26 2022]00655:WorldAuthenticate: connection lost during authentication.

    [Sat Jun 25 23:37:27 2022]00656:Rejected By World. abort abort

    [Sat Jun 25 23:37:27 2022]00657:*** ERROR: ProcessGame could not authenticate to world. Bailing with END_GAME.

    https://pastebin.com/y1yH6tgv
    Stymie and Wulfhere like this.
  3. Wulfhere Augur

    This is dbg.txt of a /camp failure today that ends up at the server select screen. The retries are exhausted.

    [Fri Jul 01 13:25:53 2022]03124:*** EXITING: I have completed camping.

    [Fri Jul 01 13:25:53 2022]03125:Networking: connection terminated [client:DisconnectReasonOtherSideTerminated,server:DisconnectReasonApplication]
    [Fri Jul 01 13:25:53 2022]03126:Networking: Connection Closed [8] with 0 pending bytes.
    [Fri Jul 01 13:25:53 2022]03127:Attempt to send message 19123 on a void connection.
    [Fri Jul 01 13:25:53 2022]03128:Cleaning up groups.
    [Fri Jul 01 13:25:53 2022]03129:Attempt to send message 6055 on a void connection.
    [Fri Jul 01 13:25:53 2022]03130:Stopping world display.
    [Fri Jul 01 13:25:53 2022]03131:Attempt to send message 14091 on a void connection.
    [Fri Jul 01 13:25:53 2022]03132:Cleaning up.
    [Fri Jul 01 13:25:53 2022]03133:Sending Logout.
    [Fri Jul 01 13:25:53 2022]03134:Attempt to send message 6489 on a void connection.
    [Fri Jul 01 13:25:53 2022]03135:Networking: Connection Established [9]
    [Fri Jul 01 13:25:53 2022]03136:WorldAuthenticate: Initiating Login.
    [Fri Jul 01 13:25:53 2022]03137:WorldAuthenticate: connection lost during authentication.

    [Fri Jul 01 13:25:54 2022]03138:Rejected By World. retrying

    [Fri Jul 01 13:25:54 2022]03139:Networking: Connection Established [10]
    [Fri Jul 01 13:25:54 2022]03140:WorldAuthenticate: Initiating Login.
    [Fri Jul 01 13:25:55 2022]03141:WorldAuthenticate: connection lost during authentication.

    [Fri Jul 01 13:25:56 2022]03142:Rejected By World. retrying

    [Fri Jul 01 13:25:56 2022]03143:Networking: Connection Established [11]
    [Fri Jul 01 13:25:56 2022]03144:WorldAuthenticate: Initiating Login.
    [Fri Jul 01 13:25:56 2022]03145:WorldAuthenticate: connection lost during authentication.

    [Fri Jul 01 13:25:57 2022]03146:Rejected By World. abort abort

    [Fri Jul 01 13:25:57 2022]03147:*** ERROR: ProcessGame could not authenticate to world. Bailing with END_GAME.
  4. Wulfhere Augur

    This is dbg.txt of a /camp success. Note there are still errors and retries before it suceeds.

    [Fri Jul 01 13:28:20 2022]03837:*** EXITING: I have completed camping.

    [Fri Jul 01 13:28:20 2022]03838:Networking: connection terminated [client:DisconnectReasonOtherSideTerminated,server:DisconnectReasonApplication]
    [Fri Jul 01 13:28:20 2022]03839:Networking: Connection Closed [11] with 0 pending bytes.
    [Fri Jul 01 13:28:20 2022]03840:Attempt to send message 19123 on a void connection.
    [Fri Jul 01 13:28:20 2022]03841:Cleaning up groups.
    [Fri Jul 01 13:28:20 2022]03842:Attempt to send message 6055 on a void connection.
    [Fri Jul 01 13:28:20 2022]03843:Stopping world display.
    [Fri Jul 01 13:28:20 2022]03844:Attempt to send message 14091 on a void connection.
    [Fri Jul 01 13:28:20 2022]03845:Cleaning up.
    [Fri Jul 01 13:28:20 2022]03846:Sending Logout.
    [Fri Jul 01 13:28:20 2022]03847:Attempt to send message 6489 on a void connection.
    [Fri Jul 01 13:28:20 2022]03848:Networking: Connection Established [12]
    [Fri Jul 01 13:28:20 2022]03849:WorldAuthenticate: Initiating Login.
    [Fri Jul 01 13:28:21 2022]03850:WorldAuthenticate: connection lost during authentication.

    [Fri Jul 01 13:28:22 2022]03851:Rejected By World. retrying

    [Fri Jul 01 13:28:22 2022]03852:Networking: Connection Established [13]
    [Fri Jul 01 13:28:22 2022]03853:WorldAuthenticate: Initiating Login.
    [Fri Jul 01 13:28:22 2022]03854:WorldAuthenticate. I got a message of type 0x4674 (18036).
    [Fri Jul 01 13:28:22 2022]03855:WorldAuthenticate. I got a message of type 0x3c9d (15517).
    [Fri Jul 01 13:28:22 2022]03856:WorldRPServer message: server name povar

    [Fri Jul 01 13:28:22 2022]03857:WorldAuthenticate. I got a message of type 0x6691 (26257).
    [Fri Jul 01 13:28:22 2022]03858:WorldAuthenticate. I got a message of type 0x7738 (30520).
    [Fri Jul 01 13:28:22 2022]03859:WorldAuthenticate. I got a message of type 0x25c6 (9670).
    [Fri Jul 01 13:28:22 2022]03860:WorldAuthenticate. I got a message of type 0x7f2a (32554).
    [Fri Jul 01 13:28:22 2022]03861:WorldAuthenticate. I got a message of type 0x94c6 (38086).
    [Fri Jul 01 13:28:22 2022]03862:WorldAuthenticate. I got a message of type 0x714f (29007).
    [Fri Jul 01 13:28:22 2022]03863:WorldAuthenticate. I got a message of type 0x33dd (13277).
    [Fri Jul 01 13:28:22 2022]03864:WorldAuthenticate. I got a message of type 0x49eb (18923).
    [Fri Jul 01 13:28:22 2022]03865:WorldAuthenticate. I got a message of type 0x52ae (21166).
    [Fri Jul 01 13:28:22 2022]03866:WorldAuthenticate. I got a message of type 0x5732 (22322).
    [Fri Jul 01 13:28:22 2022]03867:Check 1x. 0x7908a4d3

    [Fri Jul 01 13:28:22 2022]03868:Check 1sa. 0xea842208

    [Fri Jul 01 13:28:22 2022]03869:Check 1sa. 0xc0af8341

    [Fri Jul 01 13:28:22 2022]03870:WorldAuthenticate. I got a message of type 0x7b83 (31619).
    [Fri Jul 01 13:28:22 2022]03871:*** ERROR: WorldAuthenticate. ??? UNKNOWN MESSAGE

    [Fri Jul 01 13:28:22 2022]03872:WorldAuthenticate. I got a message of type 0x6551 (25937).
    [Fri Jul 01 13:28:22 2022]03873:WorldAuthenticate. Access granted.
  5. Orienn TreeHugger

    This is happening to me so far 1/5x it allows me to swap toons without being kicked to server select, and then telling me someone tried to log on my account. Weird the other 3 accounts aren't having this problem just the main. And I've changed the pw a few times just to be super sure.
  6. Proponent New Member

    Only happens to me on my character with all the biggest bags, kind of wondering if it's an inventory slot-triggered issue.
  7. Strumph Elder

    Little irritating no dev post on this issue since 4/18 and still need more info since they can't reproduce it in their sandbox... I log Strumph on and camp and most times goes to server select though not 100% of the time. I can reproduce it on Beta, Test, 2nd computer, laptop and wife's computer. NO OTHER toon on Strumph's account has a serious problem, but can very rarely go to server select. Zois on other account is the closest with the same issue. Can't be an issue with UI or any other file on my computer since it does it on a clean install also.
  8. Mukkul Augur

    This bug (actually multiple unrelated bugs are observed with this issue) is happening more often since the Wed July 20 2022 patch. [Yes, I had to mention the year because EQ bugs like this one remain unfixed for literally years.] Seems to come in spurts. Some periods I can switch characters all day and no issue. Other times like today, every time I go to switch characters I get booted to server select.
  9. Diani Augur

    The last couple of days this seems to happen a lot more frequent than before
  10. Malbro Augur

    Yes it is, I was just going to say the same thing.
    Strumph and Elyssanda like this.
  11. Thunderkiks Augur

    Same observation here and happening on more of my characters then ever before.
    Strumph and Elyssanda like this.
  12. Strumph Elder

    Yeah it is WORSE! Working on clearing out bags, so had to log off toons to get mules on and 3 of the 4 mains crashed when I camped... though none of the mules did when I camped them out. This is infuriating! And as I keep pointing out no Dev communication on this since 4/18.

    ***Edit - And when logging out for the night and put traders on once AGAIN 3 of the 4 went to server and had the usual message and had to log all the way back in again... so annoying!
    Elyssanda likes this.
  13. Malbro Augur

    Logged in got on my main, Malbro, in the palatial guildhall and did a magelo sync. Camped out, not fast camp, and got dumped to server select. Clicked on play EQ/enter world and got the message someone else is on the account.
    At that point used task manager to close eq.

    Time circa 9:23am PDT, Luclin server :mad:
  14. Scila Augur

    Fresh boot - one comp mostly but I have had it happen on both comps - repeatedly gets this regardless of the toon I play on. Happened today switching toons. If this was the purpose behind logging into windowed mode - didn't work. I play in full mode and alt/enter when I hit char selection. My play preference is full screen. Stating "if" as a dev hasn't weighed in with further details. Another thing I've noticed, it happens most frequently in the latest xpac. PoK, GH, previous xpacs, it doesn't occur as often and some not at all.
    Strumph likes this.
  15. Ratalthor Developer

    When camping out, are you expecting to return to character select and instead ending up in the world/server select screen?
    Strumph and Elyssanda like this.
  16. Vexana_Lanys Lorekeeper

    I can say that I've typed out /camp char and ended up at server select with this exact issue on numerous occasions.
    Strumph likes this.
  17. Ibadan Kun'Tirel Augur

    I'm not who you were addressing, but this is what happens to me. I /camp, instead of going to char select, I get booted to server. I try to click enter server, I get an error message that someone else is logged in (they aren't). Then have to go through multiple attempts at the log in level before getting back in.
    Strumph likes this.
  18. Jedis Arch Mage

    Yes, exactly this. I type /camp, I expect to goto character select. Instead, it boots to the server select. I then try to go back to the same server and get the popup that someone else has logged into the account, which then boots me out to the classic login screen (the one that patchme gets you).

    The first login attempt after this ALWAYS fails, it doesn't seem to actually send the data to login. Evidenced by it does not record an intentional failed bad password. The second attempt to login, with either a good or bad pw succeeds or warns that the login was incorrect. A third invalid login attempt then warns that there was one failed login attempt (should be two if the first invalid login attempt actually was sent correctly).
  19. Strumph Elder

    Character select!
  20. Fenthen aka Rath

    Yes, that is correct. Except that the worst happens: You receive a message stating someone is already logged into your account, so you basically have to exit all the way out and start all over again. You're being punished because you wanted to switch characters on the same server/account.

    /camp - send to character select
    /camp server - send to server select
    /camp desktop - camp and close the EQ session entirely (similar to /q or /ex, but does not leave your character logged into the world

    These commands are how it is supposed to function.