0xc000007b error

Discussion in 'Bug Reports' started by Varillian, Feb 15, 2022.

  1. Gearrwin Lorekeeper

    What are your complete system specs?
  2. Fanlayen New Member

    Here are my computer specs. I guess the pasted image didn't get posted

    ------------------
    System Information
    ------------------
    Time of this report: 2/19/2022, 00:56:52
    Machine name: DESKTOP-950VVIV
    Machine Id: {8B1CB8AD-4DE6-48E5-B5A2-5559D582D708}
    Operating System: Windows 11 Home 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
    Language: English (Regional Setting: English)
    System Manufacturer: Alienware
    System Model: Alienware Aurora R12
    BIOS: 1.1.9 (type: UEFI)
    Processor: 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz (16 CPUs), ~3.4GHz
    Memory: 32768MB RAM
    Available OS Memory: 32444MB RAM
    Page File: 10207MB used, 27100MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.2.2
    DxDiag Version: 10.00.22000.0001 64bit Unicode
  3. Varillian Singer of Bad Songs

    Gerätename DESKTOP-DISTK2J
    Prozessor AMD Ryzen 5 5600G with Radeon Graphics 3.90 GHz
    Installierter RAM 16,0 GB (15,4 GB verwendbar)
    Geräte-ID E3B38588-50BA-42C4-8721-86762F9E5DB2
    Produkt-ID 00342-21912-09886-AAOEM
    Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
    Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

    Edition Windows 11 Home
    Version 21H2
    Installiert am ‎17.‎01.‎2022
    Betriebssystembuild 22000.527
    Seriennummer PC24M9VY
    Leistung Windows Feature Experience Pack 1000.22000.527.0

    Support already asked and confirmed system fit.
  4. Varillian Singer of Bad Songs

    dlls - all there
    timestamps - d3d9.dll from 17.01. (reinstalled as support told me), otherwise same

    DxDiag 10.00.22000.0001 64-Bit-Version
  5. Sigrit New Member

    I had that error since the x64 patch, too. After several fruitless attempts and a ticket with the support I decided to reinstall EQ wholly. During the search for a drive to save the eqclient.ini etc. I found an old EQ folder I saved in November 2021. Just for fun I started the eqgame.exe with option patchme there and got to my surprise into the server select. During log in I got several failure messages and was sent back to LaunchPad automatically. After a thorough update the game started then normally.
    Unfortunately I cannot say what the cause was, that brought up that error. But one point is clear: safety copies do help!
    Varillian likes this.
  6. Varillian Singer of Bad Songs

    That almost worked - found an old copy from January, got with your method to server select, got sent to LaunchPad, patcher patched... and eqgame.exe was closed with the known error. :(
  7. Kanstorm New Member

    Re-capping, we've talked about visual c++ redistributables, and also direct x.
    Could there be a dependency on .NET ?

    The installs for me on Win 10 are found here:

    C:\Windows\Microsoft.NET

    A few directories, but noted - Framework and Framework64.
    The former having; 1, 2, 3, 3.5 and 4.0 directories.
    The latter having; 2, 3, 3.5 and 4.0 directories.

    If i go specifically into the Framework64\v4.0.30319 directory, there are a load of exe, dll and other files in there.

    The newest dll i have there is System.Core.dll, dated Dec 13 2021.
    properties of that say its from the .NET framework
    File Version: 4.8.4470.0

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    I'm still thrown by it a little.

    The game worked for you prior to the patch, as a 32 bit.
    The exe and a few DLLs were delivered in the patch that changed it to 64 bit.

    Now it bails out with the error - 0xc000007b
    Which suggests it's a 64 bit process, finding 32 bit files and wanting the 64 bit stuff but not available.

    What's annoying is nothing helpful to state what it was looking for, what it found, and what it failed on.
  8. Svann2 The Magnificent

    Might want to try using Event Viewer to check windows logs.
  9. Kanstorm New Member

    I'm reading back over your system spec.

    Prozessor AMD Ryzen 5 5600G with Radeon Graphics 3.90 GHz

    I'm not picking issue or finding fault with the hardware.

    I am thinking about the layers of software.
    i.e.
    - App -> Microsoft -> Vendor drivers.

    e.g.
    - Game -> DirectX - > AMD Radeon


    You may have already done this, but have you gone over the AMD drivers you have installed for the graphics card?

    Option of, removing what's there and install what comes from Microsoft?
    or, other way, remove Microsoft and install versions from AMD ?


    All in all it gets me back to the original thought.

    The game worked as 32 bit. Now it's 64 bit, it's looking for other 64 bit installs and finding 32 bit only. A possibility you have AMD 32 bit drivers for graphics installed?
  10. Varillian Singer of Bad Songs

    Support had me check the NET Framework, too.
    Ok, neuest dll in my 64v4.0 30319 directory are System.dll and System.Windows.Forms.dll from 19.01., than System.Core.dll from 13.12.
    Yes, the error-message tells absolutly nothing - it's like wanting to enter a fancy club but the bouncer says "No, you cannot pass" without telling me if I am wearing the wrong shirt or whatever...
  11. Varillian Singer of Bad Songs

    I searched for events with the same timestamp as the error-popup, but nothing.
  12. MasterMagnus The Oracle of AllHigh

    Is it possibly a Registry Entry problem?

    Search the registry for things EQ related that may have an orphaned directory from an old install.

    Or search for the error 0xc000007b in the registry?
  13. Varillian Singer of Bad Songs

    I searched the registry for the error - no "0xc000007b" found. All Everquest-related entries point at not-orphaned directories.
    MasterMagnus likes this.
  14. Gearrwin Lorekeeper

    This is completely out of left field, but I was having problems with a 5700G build of mine and noticed that the bios settings were not set to IGP as display driver. After doing that and reseating the ram the problems went away. I am assuming you also are not using a video card. The IGP on these processors should have zero problem running even modern games at 1080p.
    Metanis likes this.
  15. Tyreel Augur

  16. Sigrit New Member

    That was one of my "fruitless attempts" I quoted in my post above. :rolleyes:
  17. LennyCN New Member

    I have been looking for a fix to this and following this thread since the patch. I went onto Youtube to see if there was anything about this Error code and found a video that fixed this issue for me. I followed his links in the description and it worked for me. I am now in game. Hope this can help those that are still looking for a fix.
    Nennius, Velisaris_MS and Varillian like this.
  18. Varillian Singer of Bad Songs

    Ok, so basically: download all DirX-dlls etc ever made for 64-bit and copy them into the game-directory. That almost sounds to easy. Lets see... I hate slow downloads, gonna take some minutes...
  19. Varillian Singer of Bad Songs

    Ok... dll-pack downloaded and put into the eq-folder... started eqgame.exe, got "please run patcher"... uiuiuiui... no error... suspense! - AND I AM INGAME! Yay!
    tanith and Metanis like this.
  20. Varillian Singer of Bad Songs

    Lenny, I love you, man! ;)
    Metanis likes this.