Cannot Reproduce ingame account sign in broken

Discussion in 'Resolved' started by Bistro, Mar 16, 2023.

  1. Bistro New Member

    Button says sign in, but <click> = page refresh, but no actual sign in. 3 different PCs.
    Bistro, Mar 16, 2023
    #1 Last edited by Bistro, Mar 16, 2023

  2. Soulbanshee Augur

    Turn off forced HTTPS (or extension like HTTPS Everywhere).

    Turn off ad blocker extensions (Adblock/Plus, DuckDuckGo Privacy, uOrigin, etc).

    Use a different brand browser.
    Soulbanshee, Mar 16, 2023
    #2

  3. Bistro New Member

    We used 2 PCs and a laptop to try. No HTTPS everywhere, Ublock / Ghostery etc turned off. Same behavior in Edge, Firefox and Chrome.

    Wife managed a workaround with a copy paste from an old email to log in externally. The ingame link to petition fails everywhere.
    Bistro, Mar 16, 2023
    #3 Last edited by Angeliana, Mar 16, 2023

  4. Soulbanshee Augur

    It wasn't apparent what you were referencing. The account sign in from https://www.everquest.com/home is fine.

    Support home sign in is in a redirect loop.
    https://help.daybreakgames.com/hc/en-us

    https://help.daybreakgames.com/hc/e...%2Fhc%2Fen-us%2Frequests%2F1202616%3Fpage%3D1
    Soulbanshee, Mar 16, 2023
    #4

  5. Soulbanshee Augur

    PMd Accendo with the link to this thread so platform/account support can be notified.
    Soulbanshee, Mar 16, 2023
    #5

  6. Bistro New Member

    thank you.
    Bistro, Mar 16, 2023
    #6

  7. Accendo Guest

    There doesn't appear to be an issue on our side so the recommendation is to clear cache and cookies for the site, and then restart your browser and try again. The other possible issue could be a failed Captcha so double-check that that is not the issue. If it is, disable ad/script/popup blockers for the site, wait a bit, and then try again.
    Accendo, Mar 16, 2023
    #7