Bertoxxulous not reachable

Discussion in 'Player Support' started by Chrisxx, Sep 19, 2020.

  1. Chrisxx New Member

    I recently found a legacy character and login but since the server updates Bertoxxulous appears 'up' on the list but is unreachable. Tracert dies in Las Vegas.
  2. CatsPaws No response to your post cause your on ignore

    Ok, lets get a little more info please

    What do you mean by a legacy character? You mean an old character you forgot you had? Or is this some sort of "different" EQ server?

    Have you been playing recently on that account and are just now trying Bertoxxulous server?

    Are you using the old copy of EQ that was on your computer?

    Did you download thru Steam or the EQ website?

    What is your windows program?
  3. Chrisxx New Member

    Hi. Thanks for your prompt response.

    Think I gave you too much info.

    The problem is in the subject line.

    I found one of my old accounts and logged in just over a week ago. Character is on Bertoxxulous - (eqworld-03.everquest.com)

    Since Fri can log in to this account and a recently created new account and can access Antonius Bayle - (eqworld-20.everquest.com) with no problem but not Bertoxxulous, on either account.

    Traceroute dies in Las Vegas -

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Chris>tracert eqworld-20.everquest.com

    Tracing route to eqworld-20.everquest.com [69.174.193.133]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.1.1
    2 1 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
    3 7 ms 8 ms 8 ms 10.168.84.1
    4 8 ms 11 ms 7 ms lutn-core-2b-xe-3111-0.network.virginmedia.net [
    62.254.36.197]
    5 14 ms 10 ms 12 ms lutn-core-2a-ae1-0.network.virginmedia.net [62.2
    52.64.153]
    6 * * * Request timed out.
    7 11 ms 11 ms 12 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174
    ]
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 16 ms 18 ms 18 ms SONY-ONLINE.ear4.Amsterdam1.Level3.net [213.19.2
    00.54]
    11 16 ms 18 ms 17 ms eqworld-20.everquest.com [69.174.193.133]

    Trace complete.

    C:\Users\Chris>
    C:\Users\Chris>
    C:\Users\Chris>tracert eqworld-03.everquest.com

    Tracing route to eqworld-03.everquest.com [69.174.201.66]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.1.1
    2 1 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
    3 8 ms 9 ms 15 ms 10.168.84.1
    4 9 ms 10 ms 8 ms lutn-core-2b-xe-3111-0.network.virginmedia.net [
    62.254.36.197]
    5 21 ms 20 ms 10 ms lutn-core-2a-ae1-0.network.virginmedia.net [62.2
    52.64.153]
    6 * * * Request timed out.
    7 31 ms 21 ms 10 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174
    ]
    8 * * * Request timed out.
    9 79 ms 79 ms 79 ms us-nyc01b-rd2-ae-9-0.aorta.net [84.116.140.170]

    10 88 ms 86 ms 88 ms us-was03a-ri1-ae-10-0.aorta.net [84.116.130.174]

    11 92 ms 94 ms 96 ms 4.68.39.141
    12 167 ms 167 ms 165 ms ae-0-11.bar1.LasVegas1.Level3.net [4.69.148.125]

    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * ^C
    C:\Users\Chris>


    PS - I am in the UK.
  4. CatsPaws No response to your post cause your on ignore

    You are able to access the European Server. (AB server) but cannot access the US servers.



    I suggest filing a petition with support and seeing if they can help with the connection issue.[/quote]
  5. Yinla Ye Ol' Dragon

    Can you log into any of the other US servers?
  6. Chrisxx New Member

    Been away a couple of days with Daybreak Support......



    Bridgette S. (Daybreak Games)
    Sep 23, 2020, 7:10 AM PDT
    I hear you and thank you for taking the time to let us know. If you believe the issue you are experiencing is an issue with the game server, we must kindly advise submitting a report to the official forums to help out our teams since our service is intended to provide suggestions to address issues that arise from the user end. Thank you for your patience and cooperation. We really hope it can be resolved soon. Take care and have a nice evening.
    Regards,
    Bridgette S.
    Senior Technical Support
    Daybreak Games

    chrisncha
    Sep 22, 2020, 7:22 PM PDT
    Hi
    Thanks for your reply.
    I do not have a problem logging in or launching the game on any of my accounts and can access the game on ALL the servers I have tried on these accounts EXCEPT for Bertoxxulous (eqworld-03.everquest.com)
    I tested the connection again and ping fails and tracert dies in a Las Vegas router -
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Chris>ping eqworld-03.everquest.com
    Pinging eqworld-03.everquest.com [69.174.201.66] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 69.174.201.66:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Chris>tracert eqworld-03.everquest.com
    Tracing route to eqworld-03.everquest.com [69.174.201.66]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.1.1
    2 1 ms 1 ms 1 ms routerlogin.net [192.168.0.1]
    3 8 ms 7 ms 7 ms 10.168.84.1
    4 8 ms 9 ms 7 ms lutn-core-2b-xe-3111-0.network.virginmedia.net [
    62.254.36.197]
    5 10 ms 9 ms 17 ms lutn-core-2a-ae1-0.network.virginmedia.net [62.2
    52.64.153]
    6 * * * Request timed out.
    7 19 ms 12 ms 9 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174
    ]
    8 * * * Request timed out.
    9 82 ms 81 ms 81 ms us-nyc01b-rd2-ae-9-0.aorta.net [84.116.140.170]

    10 87 ms 87 ms 87 ms us-was03a-ri1-ae-10-0.aorta.net [84.116.130.174]
    11 103 ms 106 ms 88 ms 4.68.39.141
    12 165 ms 167 ms 167 ms ae-0-11.bar1.LasVegas1.Level3.net [4.69.148.125]

    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * ^C
    C:\Users\Chris>

    Is this the right forum for this issue?
  7. Chrisxx New Member

    Anyone ??
  8. Chrisxx New Member

    Fed up of waiting so going to self-help.

    On doing a bit more analysis, seems that all (?) the other servers connect on UDP 9000 (as I saw published) except Bertoxxulous which responds on UDP 9007.

    Fixed. Thanks