CTD issue

Discussion in 'Player Support' started by Dythan, Aug 14, 2020.

  1. Dythan Ban Lev in Plane of Fire guy

    So my box computer is crashing 4 out of 5 times whenever I zone. Anyone decipher this and tell me how to fix it?

    [Fri Aug 14 05:50:05 2020]00867:Dump generation request succeeded: C:\Crash\b4fcfe7c-b699-4f56-b308-9930de49d16b.dmp
    [Fri Aug 14 05:50:05 2020]00868:Fatal error occurred in mainthread! (Release Client #630)
    [Fri Aug 14 05:50:05 2020]00869:Client Version: Jul 13 2020 14:18:57
    [Fri Aug 14 05:50:06 2020]00870:Skin Directory: UIFiles\Default\
    [Fri Aug 14 05:50:06 2020]00871:Graphics DLL Loaded: Graphics DLL Version 2.00.118986
    [Fri Aug 14 05:50:06 2020]00872:Graphics Build Date: Jul 13 2020 14:20:46
    [Fri Aug 14 05:50:06 2020]00873:Video Card: NVIDIA GeForce GT 610, 23.21.13.8813
    [Fri Aug 14 05:50:06 2020]00874:Crash (char = Sleaze, zone = guildhalllrg)
    [Fri Aug 14 05:50:06 2020]00875:Gamestate at crash = 3
    [Fri Aug 14 05:50:06 2020]00876:processor: 6 of type 586
    [Fri Aug 14 05:50:06 2020]00877:Memory: Load: 50, Total Phys: 3549, Avail Phys: 1774, Total Page: 4335, Avail Page: 1205, Total Virtual: 2047, Avail Virtual: 125, FreeBlocks: (FRAGMENTED) 8,4,3,3,3,3,2,2,2,2
    [Fri Aug 14 05:50:06 2020]00878:CPU: AMD FX(tm)-6120 Six-Core Processor 10000
    [Fri Aug 14 05:50:06 2020]00879:pools: Temp: 1703936(2964). Persistent: 45773004(45707398). OnDemand: 5373952(5323345). Zone: 0(0)
    [Fri Aug 14 05:50:06 2020]00880:MaxTextures: 49493k, CurrentTextures: 33874k, HighQualityTextures: 30183k
    [Fri Aug 14 05:50:06 2020]00881:Memory Mode: Minimum
  2. Sarkaukar Augur

    • What is your system makeup? generate dxdiag and copy/paste top portion, from top to sound card.
    • From a Tech in 2015 - OP never reported back if that resolved the issue. You are running out of process memory. Please set your Memory Mode to "Least memory usage" and check "Stream Item Textures" (Options -> Display -> Advanced window).
    • Also, your virtual memory is potentially low
    • Another player reported doing a reinstall of the game. Before doing that have you run the Validate Game Assets from the Advanced Tools of the Launchpad
    • In the link below - a player reported CTD as well as BSOD. He replaced the ram. I also noted some other issues that it could have potentially been.
    • Also make sure any programs with overlays are disabled, ie Steam, TS, etc.
    • One more item and a recent thread - OP reinstalled drivers and installed/reinstalled directx 9C (June 2010 last version) By default, Windows 10 will update drivers, which can rek things.