A Message for Jenn Chan

RandomStrategy · Jun 17, 2020

jeskola said: ↑

“Tl;Dr: here is a long-winded post asking for a free Krono for Aradune's troubles, which would accomplish nothing.”

Well, now, hang on....fiscally DBG could write it off as a loss for giving everyone a krono....which can save money on taxes.

Then again, EQ as a whole is probably a loss on taxes....

HEY OH!

Zapford · Jun 17, 2020

Papasears1982 said: ↑

“Regardless of what gets done or not I'll still be here. Do what you need to do”

https://sparkhealthmd.com/treatment-for-stockholm-syndrome-is-right-here/2113/

Dontaskme · Jun 24, 2020

I like this idea from the original post. It would mean a lot if Jenn Cha showed some appreciation for our patience for the biggest blunder in TLP releases history. It's sad to think that the solution all along was just to let subscriptions expire instead of any effort put into a retention policy.

Dontaskme · Jun 24, 2020

Ok that sounds wonderful, thank you.

PeterPansicle · Jun 25, 2020

Something tells me JChann doesn't read these forums much, and likely hasn't read this thread - or likely doesn't care.

They gave an XP bonus as an apology when there were still queues for hours and hours until the bonus ended. They solved nothing and the lack of queues now are the direct result of what we all knew on these forums would happen. The XP bonus would go away, people would stop logging on. People hit 50 a bunch already and stopped logging on. People cancelled their subs when they couldn't play and either stopped trying or tried until their sub was no longer active and are no longer trying.

The only thing that I will conceed they seemed to have fixed was the people staying logging in 24/7 by circumventing the auto AFK kicking.

I'm sure there are still many ongoing issues behind the scenes that haven't been resolved per the dev posts both here and in the discord channel.

Idget · Jun 26, 2020

Arog said: ↑

“I realize that Jenn must be overwhelmed right now and can only hope Dreamweaver passes this message along to her. Its not a hate message, though I do share in the frustration of many players who came back to play on Aradune.

You know that most of us have a love for this game and would like nothing more than to see it continue for years to come. But with passion comes emotional responses that can sometimes be hurtful, don't dwell on the negativity.

I want you and your company to succeed and be profitable. Aradune has the potential to bring in the much needed revenue you need to invest in your infrastructure and hire more talent. It is obvious, from a customers point of view, that you guys are understaffed and overwhelmed and I feel for you and your team. However, the way you are handling Aradune is a huge let down to the community.

The community will only tolerate so much incompetence before they abandon you. I don't want them to leave either. As a customer, I enjoy a huge population base to play with and all the different styles of play they bring to the game. Some are casual players, some trade skill, others socialize but in the end most of them leave and only the hard core raiders stay through to the end.

Troubleshooting and implementing fixes takes time. Time is not on your side Jenn. You need a game plan that will buy you time for you and your team to make these fixes. While you did try to appeal to your community with the 25% XP boost this was a horrible idea for a server that is already overcapacity. There were many responses out there already for better options including claimable XP potions but I will not dwell on this. Nor is implementing a queue again the solution.

There are many threads out there already explaining you have basically locked out the entire west coast, or at least the working class and casual players that have limited play time and are most likely the ones to buy Kronos to buy in game gear they don't have time to farm. Queues also have not improved the stability of the server and players are still getting crashes to desktop during peak times. Instead queues are keeping your server at higher population for longer periods since players are finding ways to stay on AFK and circumventing your auto boot.

Instead I would propose you try to stop the bleeding today. Offer a free Krono to all your active subscriptions, including life time members, as a token for their patience and loyalty. This is not a give me or I am entitled attitude. Instead make it claimable for active subscriptions in a week or two from now.

This might help you retain some of those customers that are on the fence about canceling their subscriptions today. Also have a restriction in there that its only for existing accounts as of today or even back when Aradune launched. This will prevent people from creating fake accounts to grab free Kronos and then doing charge backs to cancel those accounts.

This will show you are serious about wanting to keep your customers and is an act that reflects as such. This will appeal to the players that feel they wasted a month subscription for playing on the server they bought the subscription for in the first place. It also gives other players who could trade the Krono for gear that will help them level faster and appeal to those that wanted xp boost. But more importantly it will stop some of the players from canceling subscriptions and try to wait it out a little longer. If you do this then you succeed because we all know how addicting Everquest is. Give them time to develop their character and not want to just abandon the game they love.

A business model that allows for a loss of customers to accommodate your current infrastructure is business model that will never grow and capture a larger market share. Instead invest in your business to capture this Lost Profit Opportunity to accommodate for a larger market share. Aradune is a unique TLP that has the opportunity that no other TLP has had or ever will have. Don't waste this opportunity.”

If your going to say there doing something that needs fixed, don't give them an out in the first few sentences...

mark · Jun 27, 2020

i see most people who play eq to make kronos as cheap labour,a few will make fortunes,some players will buy all their gear with kronos,some players like myself will go to a zone like the hole to gear up my charecters what ever i dont need i trade or sell in ec tunnel,i rember going to frenzy to get a fbbs i got 6 in about 8 hours sold 5 of them bought upgrades for slots in camps i havent been to yet,did jboots on all 6 charecters and i am having fun loving the raiding ,see you all in norrath on rizlona,

Xeris · Jun 27, 2020

They didn't solve the afk players problem... There's no que anymore so nobody NEEDS to stay logged in 24/7

Tucoh · Jun 27, 2020

Xeris said: ↑

“They didn't solve the afk players problem... There's no que anymore so nobody NEEDS to stay logged in 24/7”

Yep. Will probably be a problem on Kunark release and now the TLP community has learned how to AFK indefinitely.

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