So, I just got booted to character select on Povar and yes, I see the message that you're investigating an issue - but on one account, at least 2 characters are missing (they were there when I logged in this morning) and on a second account one character is missing.
My higher level characters are missing on Coirnav as well. Oddly, the lowest level ones (a level 12 and 2 level 1's) are still there. The first time logging into the server under this error (<10 minutes ago), it told me it was taking too long to load some characters and booted me back to server select. The second attempt simply didn't show them at all. I closed out of EQ and went back in to see the same thing.
Just prior to the server AB went down. I logged on Got the message about characters loading, but seems 1 character were missing. I not been logged on for some time, but a few days ago they were all there. I hope when servers coming back up, they there all of them.
This issue has not been resolved, I have 2 accounts that are missing the Toons...……. This is not acceptable, fix the servers properly, stop worrying about adding more and fix what is there already.